Free Focal Live Chat & Helpdesk Shopify App Alternatives December 2025
Are you looking for free alternatives to Focal Live Chat & Helpdesk to enhance your Shopify e-commerce experience? While Focal Live Chat & Helpdesk might be a fantastic app, we understand that every business has unique needs and financial considerations. We've compiled a list of 15 budget-friendly options to help you achieve your online selling goals without breaking the bank.
Top Free Focal Live Chat & Helpdesk alternatives
- Gladly: AI‑Powered CX Platform:
Customer service platform focused on people for online shopping brands.
- Kim: AI Helpdesk & live chat:
Free Customer Support Helpdesk & Live Chat with AI
- Autochat ‑ Proactive Live Chat:
Active Communication | Real-Time Customer Analysis | Round-the-Clock Support
- ClickConnector:
Fusion of AI, ChatBots, and humans for exceptional CX.
- RoundView ‑Live chat + Chatbot:
Automated Sales and Customer Support
- HeloRobo : WhatsApp & LiveChat:
Optimize omnichannel sales and customer management
- Laintern: AI Sales Agent:
Live AI-driven Support: Increase Sales & Customer Satisfaction
- Clerk Chat:
Bi-Directional SMS to maximize customer engagement
- ProProfs ‑ Live Chat & Chatbot:
Combine human assistance and automated experience.
- Skyla ChatGPT Customer Service:
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Gladly: AI‑Powered CX Platform
Customer service platform focused on people for online shopping brands.
Pros
All customer interactions are consolidated into a single thread, simplifying issue tracking and behavior analysis.
Quick and responsive support from the Gladly team is frequently highlighted.
The shift from tickets to conversations improves agent efficiency and customer experience.
Cons
Missing functionalities like partial refunds, advanced reporting, and real-time conversation segmentation are noted.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.12%
Market Share
Kim: AI Helpdesk & live chat
Free Customer Support Helpdesk & Live Chat with AI
Key Features
Manage all customer inquiries from Email, Chat, Messenger and Instagram
Accelerate Your First Response Time with AI: Draft Faster & Error-Free Rep
Get a Unified View: Seamlessly Access all Customer Data in One Place
Deliver Consistent Support: Monitor Conversations to Ensure Your Brand’s Shines.
Easy to set up in no time, start saving today
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.08%
Market Share
Autochat ‑ Proactive Live Chat
Active Communication | Real-Time Customer Analysis | Round-the-Clock Support
Pros
The app provides detailed real-time analytics on visitor behavior, cart activity, and browsing history, aiding in higher conversion rates.
Supports external messaging platforms like Facebook Messenger and offers chatbot setup capabilities, reducing the need for multiple apps.
Users highlight exceptional responsiveness and helpfulness from the customer service team.
Cons
Some users faced difficulties connecting the chat feature to external platforms, leading to frustration.
ClickConnector
Fusion of AI, ChatBots, and humans for exceptional CX.
Free Trial: 21 days
Pros
The app facilitates seamless team-client interactions, enhancing workflow efficiency.
Users report timely assistance and ongoing improvements in support services.
Cons
Frequent complaints about the app failing to synchronize messages and comments reliably.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.01%
Market Share
RoundView ‑Live chat + Chatbot
Automated Sales and Customer Support
Free Trial: 14 days
Key Features
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.00%
Market Share
HeloRobo : WhatsApp & LiveChat
Optimize omnichannel sales and customer management
Key Features
Handle all messages from WhatsApp, Instagram, and Facebook in one inbox.
Improve customer satisfaction with fast responses and automated messages.
Automatically respond to Instagram and Facebook comments and turn them into sales.
Send custom group messages through WhatsApp API. Explore WhatsApp marketing.
Sell your products directly from WhatsApp, Instagram, and Facebook chat.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.01%
Market Share
Laintern: AI Sales Agent
Live AI-driven Support: Increase Sales & Customer Satisfaction
Free Trial: 7 days
Key Features
Laintern' adapts to your store’s Products, Collections, Orders and Policies data
Get real-time Product Recommendations & Specific Information to accelerate sales
See real-time Order Tracking & Updates without logging into an account
A chat interface built on AI so we can understand the context of the question
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.00%
Market Share
Clerk Chat
Bi-Directional SMS to maximize customer engagement
Free Trial: 14 days
Key Features
Two-Way SMS Communication: Say goodbye to one-sided conversations
Personalized SMS Customer Support
Marketing Campaigns via SMS: Reach out to your customers with targeted SMS
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.00%
Market Share
ProProfs ‑ Live Chat & Chatbot
Combine human assistance and automated experience.
Free Trial: 15 days
Key Features
Automated Support via Chatbots
Building a Better Support Suite with Integrations
Over 100 customizable settings to tailor your experience.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.00%
Market Share
Key Features
Powered by ChatGPT: Uses OpenAI's API for great and reliable service.
Fully customizable: Skyla blends into your shop and conveys your brand's style.
Powerful & Simple: All-in-one customer service live chat with instant setup.
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About Focal Live Chat & Helpdesk
Focal Live Chat & Helpdesk is a versatile Shopify app designed to help achieve the purpose: “Customer support that includes live chat, social media, team collaboration, and automation.”. This Shopify app is listed under Chat category. It has garnered over 2 reviews with an average rating of 5 stars from Shopify merchants.
Some of its key features include:
- ✅Omnichannel Customer Support: Live chat and multi-channel box for social media and chat feature on your store
- ✅Communication and Automation: Simplify your communication and automate your tasks for your customers and teams.
- ✅Data Insights: Data analysis and summaries
Besides, Focal Live Chat & Helpdesk is known for its The app is easy to understand and navigate, with a clean layout., Fast response times and helpful assistance from the support team., Supports seamless management of multiple social media and messaging platforms., Significantly reduces the workload for users handling high volumes of messages..
Why Consider Focal Live Chat & Helpdesk Alternatives for Shopify?
While Focal Live Chat & Helpdesk may have its unique features and benefits, it's essential to periodically reevaluate your options to ensure that you're using the best tools to optimize your online store. Here are some reasons why you should explore Focal Live Chat & Helpdesk alternatives:
Diverse Needs: What worked initially with Focal Live Chat & Helpdesk may not fully address your current needs. By considering Focal Live Chat & Helpdesk alternatives, you can find apps that are better suited to your changing objectives.
Budget Constraints: While considering alternatives to Focal Live Chat & Helpdesk can impact your budget significantly. Some alternatives offer similar functionality at the same or reduced pricing level, while others may provide increased pricing but with added features that justify the investment.
Compatibility Issues: If you have encountered compatibility issues with Focal Live Chat & Helpdesk or have concerns about its integration with other essential tools and themes, exploring Focal Live Chat & Helpdesk alternatives can help you find apps that offer better compatibility and ease of use.
Feature Enhancement: Alternatives to Focal Live Chat & Helpdesk may offer innovative features that can give your Shopify store a competitive edge. By exploring these alternatives, you can tap into new capabilities and stay ahead in the dynamic e-commerce landscape.
In the following sections, we'll introduce you to some of the top free alternatives to Focal Live Chat & Helpdesk.
Overview of the Best Free Focal Live Chat & Helpdesk Shopify Alternatives
There are several alternatives in the Shopify app store that can seamlessly replace or complement Focal Live Chat & Helpdesk. Whether you are looking for a change or just exploring your options, you are bound to find the perfect fit for your Shopify store. We have listed the top Shopify Focal Live Chat & Helpdesk alternatives based on their popularity and average rating.
| App Name | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|
| Gladly: AI‑Powered CX Platform | Gladly Inc | $0/month | Available | 4.8 (27) |
| Kim: AI Helpdesk & live chat | KIMCC INC | $0/month | Available | 5.0 (3) |
| Autochat ‑ Proactive Live Chat | $0/month | Available | - | |
| ClickConnector | Click Connector | $0/month | Available | 2.0 (2) |
| RoundView ‑Live chat + Chatbot | RoundView | $0/month | Available | - |
| HeloRobo : WhatsApp & LiveChat | Helorobo | $0/month | Available | 5.0 (2) |
| Laintern: AI Sales Agent | AstonicLabs | $0/month | Available | 5.0 |
| Clerk Chat | Clerk Chat | $0/month | Available | - |
| ProProfs ‑ Live Chat & Chatbot | ProProfs | $0/month | Available | - |
| Skyla ChatGPT Customer Service | $0/month | Available | - |
Have a Closer Look at the Best Alternatives to Focal Live Chat & Helpdesk
Now let us jump in and check out these top free Focal Live Chat & Helpdesk alternatives.
1. Gladly: AI‑Powered CX Platform
4.8
(27)
Install Now
Our experts are here to help you.
2. Kim: AI Helpdesk & live chat
5.0
(3)
Install Now
Our experts are here to help you.
3. Autochat ‑ Proactive Live Chat
-
Install Now
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4. ClickConnector
2.0
(2)
Install Now
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5. RoundView ‑Live chat + Chatbot
-
Install Now
Our experts are here to help you.
6. HeloRobo : WhatsApp & LiveChat
5.0
(2)
Install Now
Our experts are here to help you.
7. Laintern: AI Sales Agent
5.0
Install Now
Our experts are here to help you.
8. Clerk Chat
-
Install Now
Our experts are here to help you.
9. ProProfs ‑ Live Chat & Chatbot
-
Install Now
Our experts are here to help you.
10. Skyla ChatGPT Customer Service
-
Install Now
Our experts are here to help you.
How to Choose the Right Free Focal Live Chat & Helpdesk Alternative for Your Shopify Store
Choosing the right alternative to Focal Live Chat & Helpdesk for your Shopify store is a crucial decision that can significantly impact your e-commerce operations. To help you make an informed choice, consider the following factors.
Identify Your Needs: Make a list of features, integrations, or improvements you seek in a free Focal Live Chat & Helpdesk alternative. Understanding your needs will serve as a guide when evaluating alternatives.
Compare Features: Compare the features of each free alternative to Focal Live Chat & Helpdesk and see how they align with your needs. Pay attention to unique functionalities that may differentiate one alternative from another.
Check Reviews and User Feedback: Look for reviews from Shopify store owners who have used the free Focal Live Chat & Helpdesk alternatives you are considering. Pay attention to both positive and negative comments to get a well-rounded view.
Pricing: Consider your budget and choose a free Focal Live Chat & Helpdesk alternative that fits within your financial constraints. Some alternatives may be cost-effective, while others may be feature-rich but come at a higher price.
Scalability: Consider the long-term scalability of free Focal Live Chat & Helpdesk alternatives. Choose an alternative that can adapt to your growing store needs.
Trial Period: If available, take advantage of any trial periods offered by free Focal Live Chat & Helpdesk alternatives. Hands-on experience is invaluable in assessing usability, compatibility with your Shopify setup, and overall user-friendliness.
Support and Updates: Research the responsiveness of the support team behind each free Focal Live Chat & Helpdesk alternative. Ensure that the alternative you choose has a responsive support team and receives regular updates.
Remember that the best free Focal Live Chat & Helpdesk Shopify alternative will address your current requirements and position your store for future success.
Download the Best Focal Live Chat & Helpdesk Alternatives for Free
In the quest to optimize your Shopify store while staying within budget, exploring free alternatives to Focal Live Chat & Helpdesk is a smart move. These alternatives offer an array of valuable features and functionality, often at no cost, making them a practical choice for businesses of all sizes.
Remember that the ideal free Focal Live Chat & Helpdesk alternative will not only empower your e-commerce operations but also contribute to your overall business success. It's a strategic choice that can make a significant impact on your store's performance and your bottom line.
To gain a more profound understanding of your chosen freeFocal Live Chat & Helpdesk alternatives, we invite you to explore our comprehensive app comparison page. For expert assistance throughout the process - from identifying your requirements to evaluating compatibility and support, ShopDigest is at your service.
Free Focal Live Chat & Helpdesk Shopify Alternative Installation
There are thousands of free Focal Live Chat & Helpdesk alternatives with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify alternative app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify Focal Live Chat & Helpdesk alternative app subscription cost
Connect with us to harness the full potential of your selected free Focal Live Chat & Helpdesk Shopify Alternative without any hassle.