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Channel Sales Chat Bot CRM Shopify App by Channel Corp.

Your trusted sales concierge designed to boost sales and LTV through your existing customers. All-in-one customer service with live chat, pop-ups, and AI

4.8 51 reviewsFreePaid from $36/month

Install in your Shopify store We pass your name, email and store domain to the Channel Corp. team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of Channel Sales Chat Bot CRM

Pros
  • Excellent Customer Support: Proactive and dedicated assistance, often going above expectations to resolve issues.
  • Business Growth Impact: Significant improvements in sales, revenue, and customer engagement reported by multiple users.
  • User-Friendly Interface: Clean, intuitive design with easy setup and navigation.
  • Comprehensive Features: Combines CRM, marketing tools, and live chat for a streamlined business solution.
Cons
  • Limited Western Market Suitability: Some users noted the app is more tailored for Asian markets.
  • Translation Gaps: Occasional language barriers in guides or materials, primarily for non-Korean/Japanese users.

Screenshots

Channel Sales Chat Bot CRM Shopify app screenshot 1
Channel Sales Chat Bot CRM Shopify app screenshot 2
Channel Sales Chat Bot CRM Shopify app screenshot 3
Channel Sales Chat Bot CRM Shopify app screenshot 4
Channel Sales Chat Bot CRM Shopify app screenshot 5
Channel Sales Chat Bot CRM Shopify app screenshot 6
Channel Sales Chat Bot CRM Shopify app screenshot 7
Channel Sales Chat Bot CRM Shopify app screenshot 8
Channel Sales Chat Bot CRM Shopify app screenshot 9

About the app

All-in-one customer service with live chat, pop-ups, and AI

  • Sales Concierge - identify and nurture key customers.
  • Unlimited Live Chat & Team Chat - quality customer support
  • AI Agent ALF - resolve repetitive inquiries with AI and convert customers
  • Team Messenger - communicate with your teammates anywhere in the world
  • Marketing & Chatbots - unlimited chatbot messages, customizations and automation

Install in your Shopify store We pass your name, email and store domain to the Channel Corp. team so they can help install and configure the app on your store.

Keywords

Sales concierge Shopify appsLive chat support Shopify appsAI customer service Shopify appsTeam chat messenger Shopify appsMarketing chatbots Shopify appsCustomer support automation Shopify appsBoost sales Shopify appsIncrease LTV Shopify appsAll-in-one CRM Shopify appsAI agent Shopify appsUnlimited chatbots Shopify appsAutomated customer service Shopify appsLive chat automation Shopify appsSales boost Shopify appsCustomer nurture Shopify apps

Key features

  • Identify and nurture high-value customers with personalized engagement tools.
  • Resolve repetitive inquiries instantly using AI-powered automated responses.
  • Communicate with customers in real-time through unlimited live chat.

Pricing

Channel Sales Chat Bot CRM pricing plans

Free Plan
$0 /month
  • Unlimited customer live chat
  • Unlimited team chat
  • Integrations with Email, Instagram
  • Custom chat widget
Early
$36 /month
Growth
$120 /month

Not sure which plan to pick? Discuss Free Plan or Early plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Channel Sales Chat Bot CRM costs for each of the plan(s)

The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by Channel Sales Chat Bot CRM is Free Plan. The paid plans offered by Channel Sales Chat Bot CRM are Early, Growth.

The details of the plans are outlined below.

  • Free Plan: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Unlimited customer live chat, Unlimited team chat, Integrations with Email, Instagram, Custom chat widget.
  • Early: the Early plan costs $36 and comes with a 14-day free trial period.
  • Growth: the Growth plan costs $120 and comes with a 14-day free trial period.

Channel Sales Chat Bot CRM price summary

Pricing summaryFree to install. Free trial available.
Total pricing plan(s)3
Number of free plan(s)1
Number of paid plan(s)2
Cost of paid plan(s)$36, $120
Free trial availableYes, for 14 day(s)

For further information regarding Channel Sales Chat Bot CRM pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the Channel Corp. team so they can help install and configure the app on your store.

Comparison

Top Channel Sales Chat Bot CRM alternatives — detailed comparison

The table below highlights the crucial differences between Channel Sales Chat Bot CRM and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Channel Sales Chat Bot CRMInstall
Tidio: AI Chatbot & Live ChatInstall
Gorgias: AI, Helpdesk & ChatInstall
Add app
General information
Ratings4.8 ★ (51 reviews)4.8 ★ (1,357 reviews)4.3 ★ (704 reviews)
Developed byChannel Corp.TIDIO LLCGorgias Inc.
Launch date7 June 202114 July 20141 March 2017
PricingFree, $36/month, $120/monthFree, $29/month, $29/month, $39/month$10/month, $60/month, $360/month, $900/month
ObjectiveAll-in-one customer service with live chat, pop-ups, and AILive chat is enhanced with chatbots for superior customer support.Better customer satisfaction. Simpler processes. Quick profit increase.
CategoriesChat, HelpdeskChat, HelpdeskChat, Helpdesk
Key features & highlights
PurposeYour trusted sales concierge designed to boost sales and LTV through your existing customers.Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.Combine all customer support interactions and related orders to promote growth by making customers happier.
Features list
  • Identify and nurture high-value customers with personalized engagement tools.
  • Resolve repetitive inquiries instantly using AI-powered automated responses.
  • Communicate with customers in real-time through unlimited live chat.
  • Engage customers in real-time with live chat and video support.
  • Automate responses and sales with customizable AI chatbot flows.
  • Resolve up to 70% of customer queries instantly using Lyro AI.
  • Unify emails, chats, calls, and social messages in one organized feed.
  • Access complete customer order and conversation history before responding.
  • Manage Shopify orders directly without leaving the support interface.
Highlights—
  • Based in South Africa
—
User reviews and ratings
Recommended98.0%93.6%87.0%
Pros
  • Proactive and dedicated assistance, often going above expectations to resolve issues.
  • Significant improvements in sales, revenue, and customer engagement reported by multiple users.
  • Clean, intuitive design with easy setup and navigation.
  • Combines CRM, marketing tools, and live chat for a streamlined business solution.
  • Chatbot and automated responses enhance efficiency and customer satisfaction.
  • Seamless Shopify integration and useful marketing tools like targeted pop-ups.
  • Individual guidance and tutorials help users maximize app potential.
  • Consistently praised for being responsive, helpful, and friendly.
  • Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
  • Users appreciate the seamless communication with customers, boosting engagement and sales.
  • Offers flexible features for personalizing chat widgets and workflows.
  • Many users reported increased sales and improved customer interactions.
  • The free version is noted for being feature-rich and valuable for small businesses.
  • Works well with platforms like Shopify and email services.
  • Users value the mobile app for managing chats on the go.
  • Automates responses and reduces support workload effectively.
  • Runs smoothly with minimal technical issues.
  • The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
  • Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
  • Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
  • Many reviews commend the responsive, helpful, and knowledgeable support team.
  • The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
  • Small teams benefit from the collaborative tools, making ticket management and communication smoother.
  • Users value the frequent and purposeful updates, often referencing the public roadmap.
  • The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
  • The app consolidates communication from email, chat, social media, and calls into one platform.
  • Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
  • Some users noted the app is more tailored for Asian markets.
  • Occasional language barriers in guides or materials, primarily for non-Korean/Japanese users.
  • A few reviewers expressed unease about mandatory sign-ups and data gathering.
  • Complaints about unclear or misleading pricing tiers and hidden costs.
  • Some users expressed frustration over essential features being paywalled.
  • Occasional reports of bugs, especially post-updates or on older devices.
  • Difficulty configuring chatbots and automation without assistance.
  • Negative feedback on aggressive upgrade prompts and misleading notifications.
  • Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
  • The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
  • Lower-tier plans may lack live onboarding or priority support, leading to frustration.
  • Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
  • Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
  • Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
  • Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Pricing and plans
Total pricing plans344
Free planAvailableAvailableNot available
Free trialYes, for 14 day(s)Yes, for 7 day(s)Yes, for 7 day(s)
Technical information
Rating4.8 ★4.8 ★4.3 ★
Total reviews511,359706
Launch date7 June 202114 July 20141 March 2017

More details about Channel Sales Chat Bot CRM

Product description

Channel Talk is your trusted sales concierge to help you convert the existing traffic on your website. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform.

AI summary

The app is a comprehensive Shopify-integrated platform designed for live chat, customer service (CS), and marketing automation, featuring a user-friendly interface and robust CRM capabilities. Its strengths include seamless integration with Shopify, an intuitive setup process, and a responsive support team that offers personalized guidance and training. The app excels in real-time customer engagement through automated chatbots, targeted marketing pop-ups, and analytics tools, which contribute to improved conversion rates and streamlined CS operations. It also supports integration with Asian messaging platforms like LINE and KakaoTalk, making it particularly useful for businesses targeting those markets. However, limitations include occasional translation inconsistencies in non-English materials, a lack of integration with WhatsApp and Facebook Messenger, and a pricing structure that may be prohibitive for some users. While the app is highly effective for Asian markets, its suitability for Western audiences may be limited due to regional feature gaps. Overall, it provides a powerful, all-in-one solution for businesses seeking to enhance customer interactions and marketing efforts.

Support

For any questions, concerns, or assistance with Channel Sales Chat Bot CRM, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Channel Sales Chat Bot CRM offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the Channel Sales Chat Bot CRM are available in various languages on the Shopify app store, including English, Korean, and Japanese.

Channel Sales Chat Bot CRM support information in a nutshell
Support emailshpfy@channel.io
Contact number(s)Not available
FAQ pageFAQ details
Privacy policyPrivacy details
Language supportEnglish, Korean, and Japanese
Integration

The list of top Shopify apps, features or software tools that Channel Sales Chat Bot CRM seamlessly integrates with are given below.

CheckoutEmailInstagramKakaoTalkLineSlackZapier
Developer
NameChannel Corp.
ProfileSee all apps by Channel Corp.
WebsiteView developer profile
Address5F Tokyu Yotsuya Building 6-6 Kojimachi, Chiyoda-ku, JP-13, 102-0083

Installation

How to install Channel Sales Chat Bot CRM on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Channel Corp. team.

2

The developer gets in touch

Channel Corp. contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.8
★★★★★
51 total reviews
546
44
30
20
11

Channel Sales Chat Bot CRM has an overall rating of 4.8 stars from a total of 51 reviews on the Shopify app store. Of these, 50 (98.0%) are positive, 0 (0.0%) are neutral, and 1 (2.0%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Rinennafrom Japan · 19 July 2023

チャネルトーク、カスタマー向けの対応はもちろん、社内のコミュニケーションツールとしても、便利です！ECカートの乗り換え前後の慌ただしい中での導入だったのですが、 導入前の打ち合わせ時に丁寧にヒアリングいただき、 サポートいただいたおかげで、スムーズに導入できました。 またその後のカート移行時も、 チャット問合せやボットの自動対応のおかげて、 大きな混乱なくカスタマーの方へご案内ができました。ボット対応は、とにかく便利だなーと思います。 これまではカスタマーの方がQAを探されるか、 メールでのお問合せでの対応でしたが、 ボットを精査していくことで、問合せ数が減り、 購入へ繋がりやすくなったと実感しています。 また、定期的にお打ち合わせいただけるので、 「その時やりたいこと」について具体的なアドバイスもいただけるので、 これからも長くお付き合いいただきたいと思っています！ よろしくお願いいたします！

★★★★★NAILS INC Japan official sitefrom Japan · 4 July 2023

CS業務の効率化だけでなく、顧客情報の連携によりお客様のご購入履歴や会員登録の有無、どの店舗を利用されているのかなど鮮明に分かるようになったことで、今まで以上にパーソナルな接客が可能になりました。また、ツール導入後のサポートが手厚く、顧客様満足度を高めるためのツール活用法や好事例もこまめに共有していただけるので、安心して運用出来ます。

★★★★★toysub-storefrom Japan · 28 June 2023

CS、CXまわりのツールと言えばチャネルトークという位置付けと思っております。自社でも以前使用していたツールのときとくらべると、問い合わせ数は増加傾向ではあるものの、対応している中の人数は横ばいとなっており、効率化が図れております。まだまだ使いこなせてはないので、用意されている機能を駆使すれば、顧客満足度をより向上できると確信しております！

★★★★★Craft Cadencefrom United Kingdom · 10 April 2023

This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more.

★★★★★WAAK°from Japan · 28 February 2023

高単価商材であるため、お客様としっかりしたコミュニケーションが必要だと感じていたところ、チャネルトークさんを紹介していただき導入しました。結果CVRも改善し、今では無くてはならないツールとなっています。導入が簡単で、チーム内での共有がしやすいUI/UX設計のため、シームレスに担当引き継ぎもできています。プランをアップデートしたので、今後はデータを活用したCS戦略にも取り組みたいと思います。

Install in your Shopify store We pass your name, email and store domain to the Channel Corp. team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#14
Get your customers
Total reviews
51
No change vs 30 days ago
Average rating
4.8 ★
0.00 vs 30 days ago
Top market
JP
43.8% of installs

Category & keyword rankings

Position and market share today

CollectionGet your customers#140.0%
KeywordVideo calls#170.0%
Keywordcrm#210.0%
Keywordcustomer service#24—

Reviews trend

Cumulative reviews · last 6 months

51 → 51 reviews · rating steady at 4.8★
Ranks #14 in 1 of 10 App Store groups tracked.Open full charts →

Channel Sales Chat Bot CRM FAQs

How do I install the Channel Sales Chat Bot CRM Shopify app?
To install Channel Sales Chat Bot CRM on your Shopify store, click on the Channel Sales Chat Bot CRM installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Channel Sales Chat Bot CRM on your Shopify store, then contact us now.
What are the key features of Channel Sales Chat Bot CRM?

The key features offered by Channel Sales Chat Bot CRM to Shopify store owners are:

  • Sales Concierge - identify and nurture key customers.
  • Unlimited Live Chat & Team Chat - quality customer support
  • AI Agent ALF - resolve repetitive inquiries with AI and convert customers
  • Team Messenger - communicate with your teammates anywhere in the world
  • Marketing & Chatbots - unlimited chatbot messages, customizations and automation
Does Channel Sales Chat Bot CRM integrate with other Shopify apps or tools?

Channel Sales Chat Bot CRM has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.

Is there a free trial available for Channel Sales Chat Bot CRM?

Yes, Channel Sales Chat Bot CRM offers a 14-day free trial on all its paid plans.

What are the pricing plans for Channel Sales Chat Bot CRM?

The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $36/month, $120/month, and come with a 14-day free trial period.

How does billing work for Channel Sales Chat Bot CRM?

Channel Sales Chat Bot CRM uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Channel Sales Chat Bot CRM allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Channel Sales Chat Bot CRM offer customer support?

Yes, Channel Sales Chat Bot CRM offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Channel Sales Chat Bot CRM offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is Channel Sales Chat Bot CRM compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Channel Corp. team so they can help install and configure the app on your store.

.myshopify.com
4.8★★★★★51 reviews · 98.0% positive

Writing reviews on ShopDigest is coming soon.

  • RI
    RinennaJapan · 19 Jul 2023
    ★★★★★

    チャネルトーク、カスタマー向けの対応はもちろん、社内のコミュニケーションツールとしても、便利です！ECカートの乗り換え前後の慌ただしい中での導入だったのですが、 導入前の打ち合わせ時に丁寧にヒアリングいただき、 サポートいただいたおかげで、スムーズに導入できました。 またその後のカート移行時も、 チャット問合せやボットの自動対応のおかげて、 大きな混乱なくカスタマーの方へご案内ができました。ボット対応は、とにかく便利だなーと思います。 これまではカスタマーの方がQAを探されるか、 メールでのお問合せでの対応でしたが、 ボットを精査していくことで、問合せ数が減り、 購入へ繋がりやすくなったと実感しています。 また、定期的にお打ち合わせいただけるので、 「その時やりたいこと」について具体的なアドバイスもいただけるので、 これからも長くお付き合いいただきたいと思っています！ よろしくお願いいたします！

  • NI
    NAILS INC Japan official siteJapan · 4 Jul 2023
    ★★★★★

    CS業務の効率化だけでなく、顧客情報の連携によりお客様のご購入履歴や会員登録の有無、どの店舗を利用されているのかなど鮮明に分かるようになったことで、今まで以上にパーソナルな接客が可能になりました。また、ツール導入後のサポートが手厚く、顧客様満足度を高めるためのツール活用法や好事例もこまめに共有していただけるので、安心して運用出来ます。

    CC
    Channel Corp.Developer4 Jul 2023

    NAILS INCさん、いつもチャネルトークをご利用いただきまして誠にありがとうございます✨　単純なお客様対応ではなく、利用店舗などまで管理することで、オンライン⇔オフラインの垣根を超えた「NAILS INC」ブランドとしての統一された接客体験をご提供されている部分が非常にすごいと思っています！引き続き、弊社からもNAILS INCさんの顧客満足度向上のためのサポートをさせていただければと思っておりますので、どうぞよろしくお願いします！

  • TO
    toysub-storeJapan · 28 Jun 2023
    ★★★★★

    CS、CXまわりのツールと言えばチャネルトークという位置付けと思っております。自社でも以前使用していたツールのときとくらべると、問い合わせ数は増加傾向ではあるものの、対応している中の人数は横ばいとなっており、効率化が図れております。まだまだ使いこなせてはないので、用意されている機能を駆使すれば、顧客満足度をより向上できると確信しております！

    CC
    Channel Corp.Developer28 Jun 2023

    toysubさん、レビューありがとうございます！！御社の業務効率に貢献できているとのこととても嬉しいです！よりマーケティング面でも活用できるよう日本メンバーでご支援できればと思います！！引き続きよろしくお願いします！

  • CC
    Craft CadenceUnited Kingdom · 10 Apr 2023
    ★★★★★

    This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more.

    CC
    Channel Corp.Developer17 Apr 2023

    Thank you for your review! I'm glad to hear that Chris was able to provide you with the help you needed. We'll do our best to keep up our quality!

  • WA
    WAAK°Japan · 28 Feb 2023
    ★★★★★

    高単価商材であるため、お客様としっかりしたコミュニケーションが必要だと感じていたところ、チャネルトークさんを紹介していただき導入しました。結果CVRも改善し、今では無くてはならないツールとなっています。導入が簡単で、チーム内での共有がしやすいUI/UX設計のため、シームレスに担当引き継ぎもできています。プランをアップデートしたので、今後はデータを活用したCS戦略にも取り組みたいと思います。

    CC
    Channel Corp.Developer28 Feb 2023

    WAAK°さん、コメントしていただきありがとうございます。高単価商材であればECでの購買前の質問も重要が高いですよね！ CVRも改善したとのこととても嬉しいです。 データを活用したCS戦略やお得意さん作りまでご一緒させてください！

  • HO
    HOUSE OF PICTURESJapan · 27 Feb 2023
    ★★★★★

    チャネルトークはお客様との距離をより身近にする手段だと考えています！また直感的にメッセージのABテストができたり、フラグ管理などを細かく実行することもできるので、使いこなせばカスタマーサポート対応も減りマーケ施策にも活用できると考えています。 チャットツールを検討しているなら、チャネルトークを導入するのをどんな規模のEC事業でも進めます！

    CC
    Channel Corp.Developer27 Feb 2023

    レビューいただきありがとうございます！どんな規模のEC事業でもおすすめとのことも本当に嬉しいです。 カスタマーサポートのみならず、マーケや接客で売上を作りつつ、最終的にお得意さんを作るところまでHOUSE OF PICTUIRESさんとご一緒させてください！機能もさらに進化していく予定なのでお楽しみを😊

  • MS
    MAISON SPECIALJapan · 22 Feb 2023
    ★★★★★

    チャットボットは勿論、CRMマーケティング機能もとても重宝しております。ノーコードでの設定が可能で、管理画面のUIも分かりやすく、分析もしやすいとても良いツールだと思います。 今後チャットツール導入するなら、チャネルトークがお勧めです。

    CC
    Channel Corp.Developer23 Feb 2023

    メゾンスペシャルさん！コメントありがとうございます。 接客はもちろん、チャットボット、CRMマーケティングや分析まで、フル活用していただいて本当に嬉しいです。メゾンスペシャルさんがよりお客様と実店舗のようにつながって、接客によってお得意さんを作れるよう今後も伴走させてください。引き続きよろしくお願いいたします！

  • UU
    UUUUU.South Korea · 5 Jan 2023
    ★★★★★

    I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!

    CC
    Channel Corp.Developer8 Jan 2023

    Thank you for your review! We look forward to seeing UUUUU's growth for this year as well!

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