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HeiChat: ChatGPT Sales Chatbot Shopify App by heicarbook

Offer around-the-clock online support bot. Assist with order tracking and suggest products based on customer needs. AI Chat & LiveChat on All Channels for Product FAQs & Support

4.7 81 reviewsFreePaid from $29.9/month

Install in your Shopify store We pass your name, email and store domain to the heicarbook team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of HeiChat: ChatGPT Sales Chatbot

Pros
  • Seamless Integration with Shopify: Effortlessly connects with Shopify for order tracking, product info, and policy updates.
  • Multiple AI Model Options: Flexibility to choose from various AI platforms like Claude and ChatGPT for tailored performance.
  • Efficient Customer Query Handling: Significantly reduces response time and handles both basic and advanced inquiries effectively.
  • Quick Setup and Training: Easy installation and intuitive training process with support for multiple input formats.
Cons
  • Limited Market Availability: Currently restricted to certain regions, with users awaiting expansion to other countries.
  • Bugs in Setup Process: Some users reported issues during initial setup, including unresponsive menus and unsaved changes.

Screenshots

HeiChat: ChatGPT Sales Chatbot Shopify app screenshot 1
HeiChat: ChatGPT Sales Chatbot Shopify app screenshot 2
HeiChat: ChatGPT Sales Chatbot Shopify app screenshot 3

About the app

AI Chat & LiveChat on All Channels for Product FAQs & Support

  • Multilingual Support: Supports over 70 languages, including EN, ES, ZH, FR, DE, AR, JA, RU, and is available 24/7.
  • Order Tracking: "The 'Where is my order' can assist in tracking and accurately replying."
  • AI Training: Upload PDF or TXT files to the chatbot's learning center and teach your own AI.
  • No-code deployment: You don't need any developers or API keys, it's ready to use after installation.
  • Customer ticket submissions: Customers can submit tickets, and the store owner will get email alerts.

Install in your Shopify store We pass your name, email and store domain to the heicarbook team so they can help install and configure the app on your store.

Keywords

AI sales chatbot Shopify appsChatGPT customer support Shopify apps24/7 AI chat Shopify appsmultilingual chatbot Shopify appsorder tracking chatbot Shopify appsproduct recommendation chatbot Shopify appsAI customer insights Shopify appscustom AI training Shopify appsreal-time product updates Shopify appsboost sales chatbot Shopify apps

Key features

  • Converts customer inquiries into sales using AI-powered insights.
  • Tracks and accurately responds to "Where is my order" requests.
  • Operates 24/7 with support for over 95 languages.

Pricing

HeiChat: ChatGPT Sales Chatbot pricing plans

Free
$0 /month
  • 800k Free Tokens
  • 100 Products to recommend
  • 20 Knowledge Bases
  • Customizable Widgets
  • Switch AI Models
Pro
$29.9 /month
  • 500 Products
  • 100 Knowledge Bases
  • 10M Tokens/Month
  • 250 AI replies/month (Basic model)
Pro Plus
$69.9 /month
  • 3,000 Products
  • 1,000 Knowledge Bases
  • LiveChat/WhatsApp/Messenger Integration
  • 50M Tokens/Month
  • 1250 AI replies/month (Basic model)
Pro Max
$299 /month
  • All Pro Plus Features
  • 400M Tokens/Month
  • 20,000 Products
  • 3,000 Knowledge Bases
  • Use Your Own OpenAI API Key

Not sure which plan to pick? Discuss Free or Pro plans with us, learn about custom pricing, or get a demo.

Here’s an overview of HeiChat: ChatGPT Sales Chatbot costs for each of the plan(s)

The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by HeiChat: ChatGPT Sales Chatbot is Free. The paid plans offered by HeiChat: ChatGPT Sales Chatbot are Pro, Pro Plus, Pro Max.

The details of the plans are outlined below.

  • Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 800k Free Tokens, 100 Products to recommend, 20 Knowledge Bases, Customizable Widgets, Switch AI Models, Mobile App.
  • Pro: the Pro plan costs $29.9 and comes with a 3-day free trial period. The plan offers a host of features, including 500 Products, 100 Knowledge Bases, 10M Tokens/Month, 250 AI replies/month (Basic model).
  • Pro Plus: the Pro Plus plan costs $69.9 and comes with a 3-day free trial period. The plan offers a host of features, including 3,000 Products, 1,000 Knowledge Bases, LiveChat/WhatsApp/Messenger Integration, 50M Tokens/Month, 1250 AI replies/month (Basic model), Comprehensive marketing tools, AI-Powered Tickets Management, Support Cloudflare to reduce spam.
  • Pro Max: the Pro Max plan costs $299 and comes with a 3-day free trial period. The plan offers a host of features, including All Pro Plus Features, 400M Tokens/Month, 20,000 Products, 3,000 Knowledge Bases, Use Your Own OpenAI API Key, 10000 AI replies/month (Basic model).

HeiChat: ChatGPT Sales Chatbot price summary

Pricing summaryFree to install. Free trial available.
Total pricing plan(s)4
Number of free plan(s)1
Number of paid plan(s)3
Cost of paid plan(s)$29.9, $69.9, $299
Free trial availableYes, for 3 day(s)

For further information regarding HeiChat: ChatGPT Sales Chatbot pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the heicarbook team so they can help install and configure the app on your store.

Comparison

Top HeiChat: ChatGPT Sales Chatbot alternatives — detailed comparison

The table below highlights the crucial differences between HeiChat: ChatGPT Sales Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
HeiChat: ChatGPT Sales ChatbotInstall
SmartBot: Leading AI ChatbotInstall
Rep AI: AI Agent & Live ChatInstall
Add app
General information
Ratings4.8 ★ (81 reviews)4.7 ★ (459 reviews)4.6 ★ (119 reviews)
Developed byheicarbookBestChatRep AI Technologies Inc.
Launch date26 April 20231 August 202318 April 2022
PricingFree, $29.90/month, $69.90/month, $299/monthFree, $30/month, $100/month, $300/monthFree, $104/month, $209/month, $368/month
ObjectiveAI Chat & LiveChat on All Channels for Product FAQs & SupportUnlimited AI Chat: Enhancing Sales and Improving ServiceProactive AI chat turns browsers into buyers & cuts tickets
CategoriesChat, Upsell and cross-sellChat, Upsell and cross-sellChat, Upsell and cross-sell
Key features & highlights
PurposeOffer around-the-clock online support bot. Assist with order tracking and suggest products based on customer needs.Smart AI Robot: Boost sales, improve happiness, and simplify tasks.A ChatGPT-powered chatbot is here to increase conversions and sales—the future of sales channels has arrived.
Features list
  • Converts customer inquiries into sales using AI-powered insights.
  • Tracks and accurately responds to "Where is my order" requests.
  • Operates 24/7 with support for over 95 languages.
  • Learns store products, policies, and pages for context-aware support.
  • Boosts conversions with AI-driven personalized product recommendations.
  • Automates customer service with smart order tracking and after-sale support.
  • Behavioral AI engages visitors proactively to boost conversion rates.
  • Generative AI handles sales and support queries to reduce tickets.
  • Custom branding ensures the chatbot matches your brand’s voice and style.
Highlights—
  • Based in United States
—
User reviews and ratings
Recommended95.1%93.5%94.4%
Pros
  • Effortlessly connects with Shopify for order tracking, product info, and policy updates.
  • Flexibility to choose from various AI platforms like Claude and ChatGPT for tailored performance.
  • Significantly reduces response time and handles both basic and advanced inquiries effectively.
  • Easy installation and intuitive training process with support for multiple input formats.
  • Prompt and helpful assistance from the support team, often highlighted by users.
  • Extensive options to tailor the chatbot’s responses and behavior to specific business needs.
  • Capable of handling customer interactions in multiple languages, including Spanish, Arabic, and French.
  • Provides advanced features at a fraction of the cost compared to competitors like Zendesk.
  • Includes useful dashboards to monitor performance and track revenue generated by the chatbot.
  • Consistently delivers accurate and coherent responses, reducing the need for human intervention.
  • The app is straightforward to install and configure, requiring minimal effort.
  • Handles inquiries promptly, reducing the need for human intervention.
  • Adapts rapidly to store products and policies with minimal training.
  • Provides tailored product suggestions based on customer needs.
  • Offers round-the-clock support, enhancing customer engagement.
  • Delivers advanced AI chatbot functionality at a competitive price.
  • Easily blends with Shopify stores, maintaining brand consistency.
  • Engages customers instantly, improving their shopping experience.
  • Offers valuable data to refine customer service strategies.
  • Allows tailoring of responses to match brand voice and requirements.
  • The support team is frequently praised for being responsive, proactive, and dedicated to helping users succeed.
  • Users highlight the ease of integrating the app with Shopify and other platforms, with a straightforward setup process.
  • Many reviews note significant improvements in conversion rates, revenue, and customer engagement after implementation.
  • The AI chatbot is commended for its ability to learn, adapt, and provide accurate, personalized responses over time.
  • The app reduces customer service workload by handling common queries, freeing up staff for more complex tasks.
  • Users appreciate the ability to tailor the chatbot’s responses and features to match their brand’s tone and needs.
  • The app provides valuable insights and reporting tools to refine customer interactions and business strategies.
  • The chatbot’s ability to assist customers outside business hours is a recurring positive theme.
  • Multiple users emphasize that the app pays for itself through increased sales and efficiency gains.
  • The development and support teams are noted for their commitment to continuous improvement and user success.
Cons
  • Currently restricted to certain regions, with users awaiting expansion to other countries.
  • Some users reported issues during initial setup, including unresponsive menus and unsaved changes.
  • Free version restricts the number of products the chatbot can learn, requiring upgrades for larger catalogs.
  • Rare instances where the chatbot forgets trained information, impacting performance.
  • Occasionally provides incorrect details about products or policies.
  • Users report insufficient ability to restrict unwanted suggestions.
  • Some users worry about unauthorized access to internal data.
  • The bot can be intrusive or aggressive in driving sales.
  • Some users find the premium pricing for personalized or advanced features prohibitive.
  • A few reviews mention a learning curve due to the app’s extensive features and customization options.
  • A small number of users raised concerns about unclear pricing or billing practices after uninstallation.
  • The higher-tier pricing may be a barrier for smaller stores with tighter budgets.
Pricing and plans
Total pricing plans444
Free planAvailableAvailableAvailable
Free trialYes, for 3 day(s)NoYes, for 14 day(s)
Technical information
Rating4.8 ★4.7 ★4.6 ★
Total reviews81464124
Launch date26 April 20231 August 202318 April 2022

More details about HeiChat: ChatGPT Sales Chatbot

Product description

A customer service chatbot utilizing GPT-3.5 can handle customer queries such as order status accurately and recommend up to 500 different products. It can answer queries about sales and shipping policies without the need for complex setup and can be trained exclusively for your store using a knowledge base and correction method.

AI summary

HeiChat is an AI-powered Shopify chatbot designed to automate customer support and enhance engagement. It integrates seamlessly with Shopify, enabling customers to track orders, access product details, and inquire about store policies without human intervention. The app supports multiple AI models, including ChatGPT and Claude, allowing merchants to select the best fit for their needs. Its knowledge base can be trained using uploaded documents, product catalogs, and store content, improving response accuracy over time. Key strengths include multilingual support, a user-friendly setup, and robust customization options, such as tailoring responses and branding the chat interface. The app also provides analytics to track performance and sales generated by the bot. Notable limitations include occasional learning constraints, such as product quantity caps in lower-tier plans, though some users report flexibility from support to adjust these limits. A few early adopters encountered setup glitches or unresponsive instances, but most note prompt and effective customer support. While the app excels in handling common queries, complex or region-specific requests may require further refinement. Overall, HeiChat is a cost-effective solution for reducing support workload, improving response times, and boosting customer satisfaction, particularly for small to mid-sized stores.

Support

For any questions, concerns, or assistance with HeiChat: ChatGPT Sales Chatbot, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the HeiChat: ChatGPT Sales Chatbot are available in various languages on the Shopify app store, including English, Japanese, Chinese (Simplified), Spanish, French, German, Portuguese (Portugal), Italian, and Dutch.

HeiChat: ChatGPT Sales Chatbot support information in a nutshell
Support emailheicarbook@gmail.com
Contact number(s)Not available
FAQ pageNot available
Privacy policyPrivacy details
Language supportEnglish, Japanese, Chinese (Simplified), Spanish, French, German, Portuguese (Portugal), Italian, and Dutch
Integration

The list of top Shopify apps, features or software tools that HeiChat: ChatGPT Sales Chatbot seamlessly integrates with are given below.

CheckoutShopify AdminGorgiasKlaviyoMessengern8nWhatsAppZapier
Developer
Nameheicarbook
ProfileSee all apps by heicarbook
WebsiteView developer profile
Address1942 Broadway St. STE 314C, Boulder, CO, 80302

Installation

How to install HeiChat: ChatGPT Sales Chatbot on your Shopify store

1

Send your details

Your name, email and store domain go straight to the heicarbook team.

2

The developer gets in touch

heicarbook contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.7
★★★★★
81 total reviews
571
46
30
20
14

HeiChat: ChatGPT Sales Chatbot has an overall rating of 4.7 stars from a total of 81 reviews on the Shopify app store. Of these, 77 (95.1%) are positive, 0 (0.0%) are neutral, and 4 (4.9%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★DeBuyfrom Italy · 25 September 2026

★★★★★Really excellent service. It’s easy to use, fast, and very well organized. I’ve tried several similar services, but this one really stood out to me because of the overall experience and how simple everything is.The support team was also quick and helpful whenever I needed assistance. Congratulations to the team for creating such a well-made service. I definitely recommend it!

★★★★★Finamac Brasilfrom Brazil · 18 September 2026

Amazing chat and customer support is really goodour business is really satisfy with it

★★★★★Finamac LLCfrom United States · 17 September 2026

We are using it and amazing resultsthe support is great too from Carbook!we appreciate the partnership with us

★★★★★Mac Fab Performancefrom United States · 27 July 2026

Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website.The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first, versus whatever it can find online.

★★★★★Pawplus Jewelsfrom United States · 17 June 2026

After testing multiple Shopify AI chatbots, HeiChat is the only one I actually launched on my store. The rest flunked testing — hallucinations, drift, or constant manual correction.It just works. FAQ and policy-backed responses stay accurate and grounded. No babysitting.Real customization. Model selection, behavior tuning, flexible chat modes — it adapts to your business, not a template.Product discovery is visual and fast. Recommendations feel native to the shopping flow, not like a support popup.Built-in Quiz sealed the deal. I was shopping for a standalone quiz app ($30–$100+/mo) when I found HeiChat's quiz builder. It's polished, AI-driven, supports a dedicated storefront landing page, and interprets answers semantically — not just keyword matching. It killed my need for a separate subscription. At this price, that alone justifies the cost.Everything is cohesive. Knowledge retrieval, product discovery, quiz, human handoff, intake, search, video — not a bloated feature stack, but an integrated system that stays lightweight.Support is fast and real. No canned replies. Actual improvements shipped based on user feedback.Bottom line: The only Shopify chatbot I trust in front of customers. Toss in the quiz tool, and there's no real competitor. Best in class.

Install in your Shopify store We pass your name, email and store domain to the heicarbook team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#4
knowledge base
Total reviews
81
No change vs 30 days ago
Average rating
4.7 ★
0.00 vs 30 days ago
Top market
US
23.8% of installs

Category & keyword rankings

Position and market share today

Keywordknowledge base#43.6% ▲0.8
Keywordclaude ai#62.3% ▲1.7
Keywordchat gpt#120.1% ▼0.1
Keywordchatbot#160.0% ▼0.0

Reviews trend

Cumulative reviews · last 6 months

71 → 81 reviews · rating steady at 4.7★
Ranks #4 in 1 of 10 App Store groups tracked.Open full charts →

HeiChat: ChatGPT Sales Chatbot FAQs

How do I install the HeiChat: ChatGPT Sales Chatbot Shopify app?
To install HeiChat: ChatGPT Sales Chatbot on your Shopify store, click on the HeiChat: ChatGPT Sales Chatbot installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install HeiChat: ChatGPT Sales Chatbot on your Shopify store, then contact us now.
What are the key features of HeiChat: ChatGPT Sales Chatbot?

The key features offered by HeiChat: ChatGPT Sales Chatbot to Shopify store owners are:

  • Converting general inquiries into sales with AI-powered insights.
  • For "Where is my order" can be helpful in checking and responding accurately.
  • Available 24/7, supports 95+ languages.including:EN, ES, ZH, FR, DE, AR, JA, RU.
  • Train AI with shop policies, PDF/TXT files and correction for customized support
  • Real-time awareness of store product listing and delisting information
Does HeiChat: ChatGPT Sales Chatbot integrate with other Shopify apps or tools?

Yes, HeiChat: ChatGPT Sales Chatbot seamlessly integrates with other Shopify apps or tools, such as Supports over 70 languages, including EN, ES, ZH, FR, DE, AR, JA, RU, and is available 24/7., "The 'Where is my order' can assist in tracking and accurately replying.", Upload PDF or TXT files to the chatbot's learning center and teach your own AI..

Is there a free trial available for HeiChat: ChatGPT Sales Chatbot?

Yes, HeiChat: ChatGPT Sales Chatbot offers a 3-day free trial on all its paid plans.

What are the pricing plans for HeiChat: ChatGPT Sales Chatbot?

The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $29.9/month, $69.9/month, $299/month, and come with a 3-day free trial period.

How does billing work for HeiChat: ChatGPT Sales Chatbot?

HeiChat: ChatGPT Sales Chatbot uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, HeiChat: ChatGPT Sales Chatbot allows its subscribers to cancel or upgrade their subscription plan at any time.

Does HeiChat: ChatGPT Sales Chatbot offer customer support?

Yes, HeiChat: ChatGPT Sales Chatbot offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is HeiChat: ChatGPT Sales Chatbot compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

✧AiLead: FREE AI Sales ChatbotBuilt for Shopify
by Adot Technologies Inc

Free
★ 5.0 (10)

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the heicarbook team so they can help install and configure the app on your store.

.myshopify.com
4.7★★★★★81 reviews · 95.1% positive

Writing reviews on ShopDigest is coming soon.

  • DE
    DeBuyItaly · 25 Sep 2026
    ★★★★★

    ★★★★★Really excellent service. It’s easy to use, fast, and very well organized. I’ve tried several similar services, but this one really stood out to me because of the overall experience and how simple everything is.The support team was also quick and helpful whenever I needed assistance. Congratulations to the team for creating such a well-made service. I definitely recommend it!

  • FB
    Finamac BrasilBrazil · 18 Sep 2026
    ★★★★★

    Amazing chat and customer support is really goodour business is really satisfy with it

  • FL
    Finamac LLCUnited States · 17 Sep 2026
    ★★★★★

    We are using it and amazing resultsthe support is great too from Carbook!we appreciate the partnership with us

  • MF
    Mac Fab PerformanceUnited States · 27 Jul 2026
    ★★★★★

    Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website.The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first, versus whatever it can find online.

  • PJ
    Pawplus JewelsUnited States · 17 Jun 2026
    ★★★★★

    After testing multiple Shopify AI chatbots, HeiChat is the only one I actually launched on my store. The rest flunked testing — hallucinations, drift, or constant manual correction.It just works. FAQ and policy-backed responses stay accurate and grounded. No babysitting.Real customization. Model selection, behavior tuning, flexible chat modes — it adapts to your business, not a template.Product discovery is visual and fast. Recommendations feel native to the shopping flow, not like a support popup.Built-in Quiz sealed the deal. I was shopping for a standalone quiz app ($30–$100+/mo) when I found HeiChat's quiz builder. It's polished, AI-driven, supports a dedicated storefront landing page, and interprets answers semantically — not just keyword matching. It killed my need for a separate subscription. At this price, that alone justifies the cost.Everything is cohesive. Knowledge retrieval, product discovery, quiz, human handoff, intake, search, video — not a bloated feature stack, but an integrated system that stays lightweight.Support is fast and real. No canned replies. Actual improvements shipped based on user feedback.Bottom line: The only Shopify chatbot I trust in front of customers. Toss in the quiz tool, and there's no real competitor. Best in class.

  • RO
    RosyFlowerWallUnited Kingdom · 17 Jun 2026
    ★★★★★

    HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in its class, and I highly recommend it.

  • NP
    NixBlix PerúPeru · 16 Jun 2026
    ★★★★★

    HeiChat has been a game changer for our business. Since integrating it with Shopify, we have been able to scale our customer support much faster while maintaining a great customer experience. The AI responses are accurate, efficient, and save our team a significant amount of time. Highly recommended.

  • IE
    iShop El SalvadorEl Salvador · 16 Jun 2026
    ★★★★★

    This app has been incredibly valuable for our team. HeiChat allows us to scale customer support efficiently while delivering fast and accurate answers to our customers. The integration with Shopify is smooth, and the setup process was straightforward. We highly recommend it to any e-commerce business looking to improve customer service.

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