by Shipway
Transform Path - Strong SMS & Whatsapp Marketing Automation Tool
From $99/mo
Coco: AI Cart Recovery & Chat Shopify App by Coco
Grow faster and more profitably with AI-powered AI cart recovery Flows, Campaigns and Chat. Recover more abandoned carts with AI WhatsApp Marketing.
4.8 53 reviewsPaid from $159/month
Pros and cons
Pros and cons of Coco: AI Cart Recovery & Chat
Pros
- Effective Cart Recovery: AI-driven WhatsApp integration significantly boosts abandoned cart recovery rates and sales.
- Seamless Integration: The app works flawlessly with WhatsApp Business, enabling automated and personalized customer engagement.
- User-Friendly Setup: The app is praised for its easy installation and intuitive automation features.
Cons
- Inconsistent Support Experience: While some praise support, others report complete lack of response, indicating variability in service quality.
- Limited Self-Service Options: Difficulty in updating WhatsApp numbers or resolving issues without direct support.
Screenshots
About the app
Recover more abandoned carts with AI WhatsApp Marketing.
- Grow your subscriber list with Live Chat Bubble and Pop Up integrations.
- Abandoned Cart Recovery AI agent directly engages in personalized conversations.
- Send GDPR-compliant marketing campaigns to subscribers.
- Automatically translates into 96 languages based on users' browsers and chat.
- Real-time ROI performance for newsletters and automations.
Keywords
AI WhatsApp Marketing Shopify appsWhatsApp cart recovery Shopify appsabandoned cart recovery Shopify appsAI cart recovery Shopify appsGDPR-compliant WhatsApp marketing Shopify appsmultilingual WhatsApp chat Shopify appsLive Chat Bubble Shopify appsWhatsApp subscriber growth Shopify appsreal-time ROI analytics Shopify appsautomated WhatsApp campaigns Shopify apps
Key features
- Recover abandoned carts with AI-powered personalized WhatsApp messages.
- Automatically translate conversations into 96 languages for global reach.
- Grow subscriber lists with live chat bubble and pop-up integrations.
Pricing
Coco: AI Cart Recovery & Chat pricing plans
Pro
$159 /month
- AI chatbot trained on your catalog
- Lifecycle Flow Builder
- Unlimited Campaigns & Flows Builds
- Custom number & WhatsApp branding
- Email & chat support
Scale
$399 /month
- All the Features of Pro +
- Dedicated Slack channel
- Priority response time
- White glove onboarding
- Dedicated AI Agent Updates + Support
Not sure which plan to pick? Discuss Pro or Scale plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Coco: AI Cart Recovery & Chat costs for each of the plan(s)
The app has 2 pricing plans: 0 free and 2 paid. The paid plans offered by Coco: AI Cart Recovery & Chat are Pro, Scale.
The details of the plans are outlined below.
- Pro: the Pro plan costs $159 and has no free trial period. The plan offers a host of features, including AI chatbot trained on your catalog, Lifecycle Flow Builder, Unlimited Campaigns & Flows Builds, Custom number & WhatsApp branding, Email & chat support, Assisted onboarding, Up to 10k messages/mo..
- Scale: the Scale plan costs $399 and comes with a 14-day free trial period. The plan offers a host of features, including All the Features of Pro +, Dedicated Slack channel, Priority response time, White glove onboarding, Dedicated AI Agent Updates + Support, Dedicated account manager, Up to 1m messages/mo..
Coco: AI Cart Recovery & Chat price summary
| Pricing summary | From $159/month. Free trial available. |
| Total pricing plan(s) | 2 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $159, $399 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Coco: AI Cart Recovery & Chat pricing plans, see the official website.
Comparison
Top Coco: AI Cart Recovery & Chat alternatives — detailed comparison
The table below highlights the crucial differences between Coco: AI Cart Recovery & Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.9 ★ (51 reviews) | 4.5 ★ (238 reviews) | 4.1 ★ (30 reviews) | |
| Developed by | Coco | Shipway | Zegsu Software Solutions LLP | |
| Launch date | 4 July 2024 | 17 January 2017 | 7 April 2020 | |
| Pricing | $159/month, $399/month | $99/month, $499/month | Free, $19/month | |
| Objective | Recover more abandoned carts with AI WhatsApp Marketing. | Transform Path - Strong SMS & Whatsapp Marketing Automation Tool | Retrieve lost carts using text message and SMS advertising. | |
| Categories | Abandoned cart, SMS marketing | SMS marketing, Abandoned cart | Abandoned cart, SMS marketing | |
| Key features & highlights | ||||
| Purpose | Grow faster and more profitably with AI-powered AI cart recovery Flows, Campaigns and Chat. | ConvertWay: Enhance your marketing efforts with SMS and Whatsapp campaigns and automations. Increase subscribers using Optin popups. | SMSGo is a comprehensive app that combines SMS marketing, order alerts, shopping cart recovery, and SMS upsell features. | |
| Features list |
|
|
| |
| Highlights | — | — | — | |
| User reviews and ratings | ||||
| Recommended | 94.3% | 91.1% | 83.3% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 2 | 2 | 2 | |
| Free plan | Not available | Not available | Available | |
| Free trial | Yes, for 14 day(s) | No | No | |
| Technical information | ||||
| Rating | 4.9 ★ | 4.5 ★ | 4.1 ★ | |
| Total reviews | 53 | 247 | 30 | |
| Launch date | 4 July 2024 | 17 January 2017 | 7 April 2020 | |
More details about Coco: AI Cart Recovery & Chat
Product description
Convert more customers with AI-powered Marketing messages. Convert more first-time purchases with Welcome and Abandoned Cart messages delivered to customers in a high open rate channel. Simple to install, CoCo requires no coding to set up GDPR Automations and Campaigns. Coco's AI Sales assistant automatically converts conversations into 96 languages. Effortlessly maximize conversions and watch your business grow with CoCo's AI solutions.
AI summary
The app is a Shopify-integrated tool designed to enhance customer engagement and recover abandoned carts through AI-powered WhatsApp marketing. Its key features include seamless WhatsApp Business integration, automated personalized messaging, and a customizable chatbot bubble for direct customer interaction. The app excels in boosting cart recovery rates, improving conversion, and streamlining marketing automation, with notable ease of setup and intuitive functionality. However, inconsistent support responsiveness and challenges in updating account details, such as WhatsApp numbers, are recurring limitations. While many highlight its effectiveness in driving sales and improving ROI, the variability in customer service experiences may impact user satisfaction. The app is particularly valuable for e-commerce businesses targeting WhatsApp-dominant markets, offering a competitive edge in personalized, automated outreach.
Support
For any questions, concerns, or assistance with Coco: AI Cart Recovery & Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Coco: AI Cart Recovery & Chat are available in various languages on the Shopify app store, including English.
Coco: AI Cart Recovery & Chat support information in a nutshell
| Support email | admin |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Coco: AI Cart Recovery & Chat seamlessly integrates with are given below.
CheckoutKlaviyoWhatsappWhatsApp APIWhatsapp Business
Developer
| Name | Coco |
| Profile | See all apps by Coco |
| Website | View developer profile |
| Address | 287 Woodlands Ave, White Plains, NY, 10607 |
Installation
How to install Coco: AI Cart Recovery & Chat on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Coco team.
2
The developer gets in touch
Coco contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.8
★★★★★
53 total reviews
Coco: AI Cart Recovery & Chat has an overall rating of 4.8 stars from a total of 53 reviews on the Shopify app store. Of these, 50 (94.3%) are positive, 0 (0.0%) are neutral, and 3 (5.7%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Laboratoire Lashilé Beautyfrom France · 4 August 2026
Nous sommes très satisfaits de Coco AI. Cet outil nous permet de gagner un temps précieux au quotidien tout en proposant des réponses qualitatives, bien structurées et parfaitement adaptées à l'image de notre marque. Il allège la charge de travail de notre service après-vente et nous aide à rester réactifs, même avec un volume important de demandes. Un grand merci également à Eva, toujours disponible, à l'écoute et d'un grand professionnalisme. Son accompagnement, sa réactivité et sa gentillesse font toute la différence. C'est un vrai plaisir de collaborer avec elle
★★★★★CASANOVA PARISfrom France · 22 June 2025
Incredible Tool for Cart Recovery and Customer Engagement!I’ve been using this app for a while, and it’s been a game-changer for my Shopify store. The integration with WhatsApp is seamless, and the AI-driven cart recovery feature works like magic. It’s so easy to set up, and the automation has helped me recover abandoned carts effortlessly, boosting my sales significantly.The ability to personalize messages and engage with customers directly through WhatsApp has improved my conversion rates and overall customer experience. The app is user-friendly, and the support team is always responsive and helpful whenever I have a question.If you're looking for a reliable and effective way to recover carts and enhance customer communication, this app is an absolute must-have! Highly recommended!
★★★★★Curly's Wayfrom Italy · 12 June 2025
It's a shame I did not learn about COCO AI sooner!17% of revenue attributed to COCO AI - that only make sit worth it. On a consumer point - it offers direct responses to their questions - minimizing human customer support drastically. I highly recommend suing COC AI for your store.
★★★★★JaranaRetailfrom Spain · 16 May 2025
Gamechanger from the first day of use. There is a reality in Europe, and it is the clear dominance of Whatsapp as a communication channel. Being able to impact our customers on their most used app on a daily basis is key. Outstanding support from their team and results from minute one make Coco: AI WhatsApp Marketing a must for any ecommerce that does not want to lose sales.
★★★★★MyMusicfrom France · 22 February 2025
Honnêtement c'est génial. Je suis surpris de la qualité de l'IA. J'avais déjà testé d'autres chat IA mais j'étais à chaque fois déçu.L'app est vraiment super. Je n'ai pas encore testé les icebreaker, mais déjà je vois la puissance du chat pour les conversations de service et les relances de panier avec 91% d'ouverture !
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#21
Feedback requests · Two-way messaging
Total reviews
53
▲ 1 vs 30 days ago
Average rating
4.8 ★
▼ 0.07 vs 30 days ago
Top market
FR
72.2% of installs · ▲ 2.03%
Category & keyword rankings
Position and market share today
| KeywordFeedback requests | #21 | 0.0% ▲0.0 |
| KeywordTwo-way messaging | #21 | 0.0% ▲0.0 |
| KeywordROI tracking | #27 | — |
| KeywordOpt-in pop-ups | #30 | — |
Reviews trend
Cumulative reviews · last 6 months
51 → 53 reviews · rating 4.8★ (−0.07)
Ranks #21 in 2 of 10 App Store groups tracked.Open full charts →
Coco: AI Cart Recovery & Chat FAQs
How do I install the Coco: AI Cart Recovery & Chat Shopify app?
To install Coco: AI Cart Recovery & Chat on your Shopify store, click on the Coco: AI Cart Recovery & Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Coco: AI Cart Recovery & Chat on your Shopify store, then contact us now.
What are the key features of Coco: AI Cart Recovery & Chat?
The key features offered by Coco: AI Cart Recovery & Chat to Shopify store owners are:
- Grow your subscriber list with Live Chat Bubble and Pop Up integrations.
- Abandoned Cart Recovery AI agent directly engages in personalized conversations.
- Send GDPR-compliant marketing campaigns to subscribers.
- Automatically translates into 96 languages based on users' browsers and chat.
- Real-time ROI performance for newsletters and automations.
Does Coco: AI Cart Recovery & Chat integrate with other Shopify apps or tools?
Coco: AI Cart Recovery & Chat has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.
Is there a free trial available for Coco: AI Cart Recovery & Chat?
Yes, Coco: AI Cart Recovery & Chat offers a 14-day free trial on all its paid plans.
What are the pricing plans for Coco: AI Cart Recovery & Chat?
The app offers 2 paid plans, which cost $159/month, $399/month, and come with a 14-day free trial period.
How does billing work for Coco: AI Cart Recovery & Chat?
Coco: AI Cart Recovery & Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Coco: AI Cart Recovery & Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Coco: AI Cart Recovery & Chat offer customer support?
Yes, Coco: AI Cart Recovery & Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Coco: AI Cart Recovery & Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.8★★★★★53 reviews · 94.3% positive
Writing reviews on ShopDigest is coming soon.
- LLLaboratoire Lashilé Beauty★★★★★
Nous sommes très satisfaits de Coco AI. Cet outil nous permet de gagner un temps précieux au quotidien tout en proposant des réponses qualitatives, bien structurées et parfaitement adaptées à l'image de notre marque. Il allège la charge de travail de notre service après-vente et nous aide à rester réactifs, même avec un volume important de demandes. Un grand merci également à Eva, toujours disponible, à l'écoute et d'un grand professionnalisme. Son accompagnement, sa réactivité et sa gentillesse font toute la différence. C'est un vrai plaisir de collaborer avec elle
- CPCASANOVA PARIS★★★★★
Incredible Tool for Cart Recovery and Customer Engagement!I’ve been using this app for a while, and it’s been a game-changer for my Shopify store. The integration with WhatsApp is seamless, and the AI-driven cart recovery feature works like magic. It’s so easy to set up, and the automation has helped me recover abandoned carts effortlessly, boosting my sales significantly.The ability to personalize messages and engage with customers directly through WhatsApp has improved my conversion rates and overall customer experience. The app is user-friendly, and the support team is always responsive and helpful whenever I have a question.If you're looking for a reliable and effective way to recover carts and enhance customer communication, this app is an absolute must-have! Highly recommended!
- CWCurly's Way★★★★★
It's a shame I did not learn about COCO AI sooner!17% of revenue attributed to COCO AI - that only make sit worth it. On a consumer point - it offers direct responses to their questions - minimizing human customer support drastically. I highly recommend suing COC AI for your store.
- JAJaranaRetail★★★★★
Gamechanger from the first day of use. There is a reality in Europe, and it is the clear dominance of Whatsapp as a communication channel. Being able to impact our customers on their most used app on a daily basis is key. Outstanding support from their team and results from minute one make Coco: AI WhatsApp Marketing a must for any ecommerce that does not want to lose sales.
- MYMyMusic★★★★★
Honnêtement c'est génial. Je suis surpris de la qualité de l'IA. J'avais déjà testé d'autres chat IA mais j'étais à chaque fois déçu.L'app est vraiment super. Je n'ai pas encore testé les icebreaker, mais déjà je vois la puissance du chat pour les conversations de service et les relances de panier avec 91% d'ouverture !
- BIbiologist-mood.fr★★★★★
Meilleure application ! Autant l’équipe que les fonctionnalités ! Le retour sur investissement est vraiment incroyable et l’équipe est toujours disponible ! Merci
- GYGYMSET★★★★★
Je suis très satisfaite de cette application. Elle permet d'envoyer des rappels directement sur WhatsApp, ce qui améliore vraiment le taux de conversion. L'équipe est réactive, le suivi est efficace et le design est très soigné. L'interface est intuitive et simple à utiliser. Depuis que je l’ai installée, j’ai constaté une vraie augmentation des ventes. Je recommande sans hésiter !
- DMDélices Market★★★★★
Coco WhatsApp AI Cart Recovery est une application incroyable pour récupérer les paniers abandonnés ! Depuis son installation, j’ai vu une augmentation de 25% des conversions grâce à des messages WhatsApp personnalisés et automatisés.L'interface est intuitive, la personnalisation des messages est simple, et le support client est excellent. En quelques minutes, tout était configuré. Mes clients adorent la communication via WhatsApp, rapide et efficace.
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