Thank-You-Order-Status-Chat Shopify Apps — Full Market Share Table
All tracked thank-you-order-status-chat Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Gorgias: AI, Helpdesk & Chat | 92.31% | 1.77 | Climbing |
| 2 |  Re:amaze AI Helpdesk & Chat | 7.69% | 1.77 | Declining |
| 3 |  Crisp ‑ Helpdesk & AI Chatbot | 0.00% | – | Stable |
| 4 |  eFAQ: AI Questions & Answers | 0.00% | – | Stable |
| 5 |  Kustomer | 0.00% | – | Stable |
Showing 1-5 out of 5
Key Insights:
- Gorgias: AI, Helpdesk & Chat holds 92.3% share of thank-you-order-status-chat app installs — 84.6pp ahead of Re:amaze AI Helpdesk & Chat (7.7%).
- Top 3 apps (Gorgias: AI, Helpdesk & Chat, Re:amaze AI Helpdesk & Chat, Crisp ‑ Helpdesk & AI Chatbot) account for 100.0% of all thank-you-order-status-chat install share — a concentrated market.
- Gorgias: AI, Helpdesk & Chat is gaining share fastest this month (+1.77pp) — the largest single gainer among the top thank-you-order-status-chat apps by share.
- Re:amaze AI Helpdesk & Chat is losing share fastest (-1.77pp) — could indicate a churning user base or a stronger challenger gaining ground.
Thank-You-Order-Status-Chat Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 thank-you-order-status-chat Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Gorgias: AI, Helpdesk & Chat | 92.9%1.51 | 91.8%1.08 | 92.5%0.72 | 92.2%0.29 | 91.7%0.54 | 92.3%0.64 |
| Re:amaze AI Helpdesk & Chat | 7.1%1.51 | 8.2%1.08 | 7.5%0.72 | 7.8%0.29 | 8.3%0.54 | 7.7%0.64 |
| Kustomer | 7.4%– | 7.4%– | 7.4%– | 7.4%– | 7.4%– | 7.4%– |
| Crisp ‑ Helpdesk & AI Chatbot | 2.2%– | 2.2%– | 2.2%– | 2.2%– | 2.2%– | 2.2%– |
| eFAQ: AI Questions & Answers | 1.1%– | 1.1%– | 1.1%– | 1.1%– | 1.1%– | 1.1%– |
Key Insights:
- Gorgias: AI, Helpdesk & Chat's share expanded from 76.6% → 92.3% over the charted period.
- Of the top 5 tracked thank-you-order-status-chat apps, 2 grew share and 3 lost share — leader is widening the gap.
Top Thank-You-Order-Status-Chat Shopify Apps by Country
Per-country market share rankings for thank-you-order-status-chat Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Gorgias: AI, Helpdesk & Chat | Gorgias: AI, Helpdesk & Chat | Re:amaze AI Helpdesk & Chat | Re:amaze AI Helpdesk & Chat | Gorgias: AI, Helpdesk & Chat |
| 2 | Re:amaze AI Helpdesk & Chat | Re:amaze AI Helpdesk & Chat | Gorgias: AI, Helpdesk & Chat | - | Crisp ‑ Helpdesk & AI Chatbot |
| 3 | Crisp ‑ Helpdesk & AI Chatbot | Kustomer | - | - | Re:amaze AI Helpdesk & Chat |
| 4 | eFAQ: AI Questions & Answers | eFAQ: AI Questions & Answers | - | - | - |
| 5 | Kustomer | Crisp ‑ Helpdesk & AI Chatbot | - | - | - |
Key Insights:
- Gorgias: AI, Helpdesk & Chat leads thank-you-order-status-chat apps in 2 of 4 tracked markets (United States, United Kingdom).
- Gorgias: AI, Helpdesk & Chat leads worldwide, but 2 of 4 tracked markets crown a different leader — Re:amaze AI Helpdesk & Chat in India, Re:amaze AI Helpdesk & Chat in China.
Top 5 Apps in Thank-You-Order-Status-Chat
- Gorgias: AI, Helpdesk & Chat — Leads thank-you-order-status-chat apps with 92.3% install share, rated 4.3★ — gaining share this month.
- Re:amaze AI Helpdesk & Chat — Holds 7.7% of thank-you-order-status-chat app install share, rated 4.4★ — losing share this month.
- Crisp ‑ Helpdesk & AI Chatbot — Holds 0 of thank-you-order-status-chat app install share, rated 4.0★.
- Kustomer — Holds 0 of thank-you-order-status-chat app install share, rated 5.0★.
- eFAQ: AI Questions & Answers — Holds 0 of thank-you-order-status-chat app install share, rated 5.0★.
Thank-You-Order-Status-Chat Shopify Apps — Frequently Asked Questions
1. Which thank-you-order-status-chat app has the highest market share on Shopify?
Gorgias: AI, Helpdesk & Chat dominates the thank-you-order-status-chat category on Shopify with 92.3% of installs — 84.6pp ahead of Re:amaze AI Helpdesk & Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for thank-you-order-status-chat Shopify apps?
For thank-you-order-status-chat apps, market share is estimated from each app's recent review velocity (reviews collected in the past 6 months) divided by the total reviews collected by all apps in the collection over the same window. Reviews are a proxy for installs since Shopify doesn't publish install counts.
3. Which thank-you-order-status-chat apps are gaining market share on Shopify?
Gorgias: AI, Helpdesk & Chat is gaining thank-you-order-status-chat app market share fastest this month, up +1.77pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which thank-you-order-status-chat apps are losing market share on Shopify?
Re:amaze AI Helpdesk & Chat has lost the most market share this month among thank-you-order-status-chat apps (-1.77pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most thank-you-order-status-chat Shopify app installs?
United States drives the largest share of thank-you-order-status-chat app installs at 61.5%, followed by United Kingdom at 10.8% and Canada at 6.2%. Use the country picker on the third card to compare market leaders by country.
6. How many thank-you-order-status-chat apps does ShopDigest track on Shopify?
ShopDigest tracks 5 thank-you-order-status-chat apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
