Shopify Inbox Vs Chatra — Live Chat & Chatbot: Which Shopify App Is Best For Your Store In November 2026?

Discover the power of Shopify apps as we compare Shopify Inbox and Chatra — Live Chat & Chatbot side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.

Chatra leads on track record, integrations and trial availability — 307 reviews at 4.6★ and a free plan — while Shopify Inbox leads on total reviews and budget. Read the full verdict

Install in your Shopify store We pass your name, email and store domain to the Shopify team so they can help install and configure the app on your store.

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Comparison

Top Shopify Inbox alternatives — detailed comparison

The table below highlights the crucial differences between Shopify Inbox and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Shopify InboxInstall
Chatra — Live Chat & ChatbotInstall
Add app
General information
Ratings4.6 ★ (5,816 reviews)4.6 ★ (307 reviews)
Developed byShopifyRoger Wilco LLC
Launch date14 August 201929 October 2015
PricingFreeFree, $31/month, $41/month
ObjectiveEngage with customers and boost sales using free chat.Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
CategoriesChatAbandoned cart, Chat
Key features & highlights
PurposeGet new customers and make sales by interacting with shoppers in chat.Assist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products.
Features list
  • Enable seamless live chat on your store directly within your Shopify admin.
  • Instantly respond to customer questions with AI-powered suggested replies and quick answers.
  • View real-time customer profiles, cart contents, and past order information during conversations.
  • Engage customers in real-time with live chat on desktop or mobile.
  • Automate routine tasks using customizable chatbots to save time.
  • Track website visitors, their location, and cart contents for insights.
Highlights
  • Based in United Kingdom
—
User reviews and ratings
Recommended91.9%96.4%
Pros
  • The app is consistently praised for its simplicity and intuitive interface.
  • Facilitates quick and effective interaction with customers, enhancing sales and service.
  • Seamlessly integrates with Shopify, providing a unified experience for store owners.
  • AI-generated responses and automated answers save time and improve efficiency.
  • Works well on mobile devices, allowing users to respond on the go.
  • Highly valued as a cost-effective solution for customer communication.
  • Directly contributes to increased sales and customer satisfaction.
  • Consolidates messages from various channels (e.g., Facebook, Instagram) into one inbox.
  • Offers customizable quick replies and automated messages.
  • The app consistently connects and functions smoothly across both mobile and desktop platforms.
  • Simple installation and intuitive operation make it accessible for users of all technical levels.
  • Quick, responsive, and helpful assistance from the support team.
  • Live chat functionality significantly boosts sales by engaging customers during their browsing.
  • Ability to see customer activity and typed messages before they are sent enhances responsiveness.
  • Flexible options to personalize chat settings and messages to fit business needs.
  • Convenient mobile app allows users to manage chats on the go.
  • A functional free version meets the needs of many users, especially startups.
  • Features like live visitor tracking and page monitoring improve customer engagement.
  • Works seamlessly with Shopify and other platforms, enhancing usability.
Cons
  • Occasional bugs, such as chat bubbles disappearing or messages failing to send.
  • Missing advanced functionalities like image attachments or search within conversations.
  • Requires frequent re-logins, which can hinder quick responses.
  • Some users noted small interface quirks, like anonymous names being too similar to real ones.
  • Occasional unresponsiveness or lag in the mobile app affects timely customer interactions.
  • Some users missed specific features from competitors, though these were not widely mentioned.
Pricing and plans
Total pricing plans03
Free planNot availableAvailable
Free trialNoYes, for 10 day(s)
Technical information
Rating4.6 ★4.6 ★
Total reviews5,828307
Launch date14 August 201929 October 2015

Shopify Inbox vs Chatra — Live Chat & Chatbot: Final Verdict

When choosing the ideal Shopify app for your business, both Shopify Inbox and Chatra — Live Chat & Chatbot offer unique strengths and considerations.

The choice between Shopify Inbox and Chatra — Live Chat & Chatbot depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.

We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.

Here's a breakdown of key factors to help you choose a winner.

🥇 Chatra — Live Chat & Chatbot

Takes 3 of the 7 comparison factors, with 2 tied. Shopify Inbox leads on total reviews and budget.

FactorPriorityShopify InboxChatra
Average RatingHigh priorityTiedTiedDetail
Total ReviewsHigh priorityWinner—Detail
Launch DateLow priority—WinnerDetail
BudgetHigh priorityWinner—Detail
Support ChannelMedium priorityTiedTiedDetail
IntegrationsMedium priority—WinnerDetail
Trial PeriodLow priority—WinnerDetail

Average Rating

High priority

While considering user reviews, take note of the average ratings for Shopify Inbox and Chatra — Live Chat & Chatbot. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Shopify Inbox holds an average rating of 4.6 stars, whereas Chatra — Live Chat & Chatbot has 4.6 star ratings.

🥇 Winner: Shopify Inbox, Chatra — Live Chat & Chatbot🥈 Runner Up: N/A
For complete details, see the Ratings and Reviews section.

Total Reviews

High priority

Consider the total number of reviews Shopify Inbox and Chatra — Live Chat & Chatbot have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Shopify Inbox has received a total of 5,816 reviews and Chatra — Live Chat & Chatbot has 307 reviews.

🥇 Winner: Shopify Inbox🥈 Runner Up: Chatra — Live Chat & Chatbot
For complete details, see the Ratings and Reviews section.

Launch Date

Low priority

While not a direct measure of quality, consider the launch date of each app - Shopify Inbox and Chatra — Live Chat & Chatbot to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Shopify Inbox and Chatra — Live Chat & Chatbot were launched on Aug 14, 2019 and Oct 29, 2015 respectively.

🥇 Winner: Chatra — Live Chat & Chatbot🥈 Runner Up: Shopify Inbox
For complete details, see the Overview of the Apps section.

Budget

High priority

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Shopify Inbox offers 1 pricing plan (0 free plans, 0 paid plans) with an average plan price of $0.00. Chatra — Live Chat & Chatbot, on the other hand, has a total of 3 pricing plans (1 free plan, 2 paid plans) with an average plan price of $24.00.

🥇 Winner: Shopify Inbox🥈 Runner Up: Chatra — Live Chat & Chatbot
For complete details, see the Pricing Details section.

Support Channel

Medium priority

Both Shopify Inbox and Chatra — Live Chat & Chatbot provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Shopify Inbox3 support options
Chatra — Live Chat & Chatbot3 support options
🥇 Winner: Shopify Inbox, Chatra — Live Chat & Chatbot🥈 Runner Up: N/A
For complete details, see the Support section.

Integrations

Medium priority

Evaluate the integration capabilities of Shopify Inbox and Chatra — Live Chat & Chatbot. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Shopify Inbox2 integrations
Chatra — Live Chat & Chatbot6 integrations
🥇 Winner: Chatra — Live Chat & Chatbot🥈 Runner Up: Shopify Inbox
For complete details, see the Integrations section.

Trial Period

Low priority

Free trial periods allow you to explore the app's features and functionalities before committing. Shopify Inbox has no free trial period. Chatra — Live Chat & Chatbot, on the other hand, comes with a 10-day free trial period. Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

🥇 Winner: Chatra — Live Chat & Chatbot🥈 Runner Up: N/A
For complete details, see the Features section.

By comparing and weighing these factors, you can make an informed decision and determine the winner between Shopify Inbox and Chatra — Live Chat & Chatbot that aligns best with your requirements and preferences for a successful Shopify app experience.

Shopify Apps Detailed Comparison: Shopify Inbox vs Chatra — Live Chat & Chatbot

In this comprehensive comparison, we'll delve into the details of two Shopify apps: Shopify Inbox and Chatra — Live Chat & Chatbot. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.

OverviewShopify Inbox vs Chatra — Live Chat & Chatbot

Let's dive into the overview of these two apps: Shopify Inbox and Chatra — Live Chat & Chatbot, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.

Shopify Inbox Overview

Shopify Inbox is a Shopify app developed by Unknown Developer to help merchants with Engage with customers and boost sales using free chat. With an average rating of 4.6 stars from 5,816 reviews, Shopify Inbox is one of the top-rated Chat Shopify apps.

Launch DateAug 14, 2019
PurposeGet new customers and make sales by interacting with shoppers in chat.
Pricing summaryFree

Chatra — Live Chat & Chatbot Overview

Chatra — Live Chat & Chatbot is a Shopify app developed by Unknown Developer to help merchants with Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability. With an average rating of 4.6 stars from 307 reviews, Chatra — Live Chat & Chatbot is one of the top-rated Abandoned cart Shopify apps.

Launch DateOct 29, 2015
PurposeAssist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products.
Pricing summaryFree plan available. Free trial available.
Features ComparisonShopify Inbox vs Chatra — Live Chat & Chatbot

While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.

Shopify Inbox Features

  • Activate chat and monitor outcomes effortlessly in the Shopify admin area.
  • Handle chat discussions from the online shop and its app.
  • Easily learn about your customers through their profile and cart information.
  • Share product suggestions, pictures, and discounts directly in the chat.
  • Set up automatic greetings, contact collection, and FAQs to save time for you and your buyers.

Chatra — Live Chat & Chatbot Features

  • Chat with your customers from any desktop or mobile app.
  • Respond to messages received on Facebook, Instagram, or email.
  • Let chatbots handle your everyday tasks to save your time!
  • Check who's visiting your website, their location, and what they have in their shopping cart.
  • We support Windows, Mac, Android, and iOS, even when you're on the move!
Pricing PlansShopify Inbox vs Chatra — Live Chat & Chatbot

There are tons of Shopify apps for small businesses and enterprises alike. From Shopify Inbox to Chatra — Live Chat & Chatbot, each offers a range of pricing packages to accommodate different business needs.

Let's see how the prices of Shopify Inbox and Chatra — Live Chat & Chatbot measure up.

Shopify Inbox Pricing Details

Shopify Inbox offers 0 plans that are forever-free.

$0 /month

Chatra — Live Chat & Chatbot Pricing Details

Chatra — Live Chat & Chatbot has 3 pricing plans: 1 free and 2 paid. The paid plans cost $31/ month, $41/ month and come with a 10-day free trial period.

Free plan
$0 /month
  • Up to 5 conversations per month
  • Live chat
  • Offline contact form bot
  • Most features
  • Free forever
Essential plan
$31 /month
  • Live chat
  • Chatbots
  • Instagram DM
  • Facebook chat
  • Realtime visitor list
Pro plan
$41 /month
  • All Essential plan features
  • Chat ratings & reports
  • Data export
  • Operating hours
  • Agent groups

Install in your Shopify store We pass your name, email and store domain to the Shopify team so they can help install and configure the app on your store.

User RatingsShopify Inbox vs Chatra — Live Chat & Chatbot

User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about Shopify Inbox and Chatra — Live Chat & Chatbot.

Shopify Inbox Ratings

Shopify Inbox has garnered an overall rating of 4.6 stars from a total of 5,816 reviews on the Shopify app store.

4.6★★★★★| 5,816 reviews

Of the total reviews, 92% are positive, 8% are neutral, and 8% are negative.

✨ AI Summary of Shopify Inbox Reviews

The Shopify Inbox app is a built-in live chat tool designed to facilitate real-time communication between merchants and customers directly within the Shopify ecosystem. Its primary features include a user-friendly interface, automated responses, and integration with store data, enabling quick access to customer profiles, order history, and cart contents during chats. The app supports multi-channel notifications, including mobile alerts, and consolidates messages from Shopify, Facebook, and Instagram into a single inbox. Strengths include its simplicity, seamless Shopify integration, and AI-driven response suggestions, which improve efficiency and customer engagement. However, limitations include inconsistent notification reliability, lack of advanced features like image attachments or conversation search, and occasional technical glitches such as chat bubbles disappearing or delayed message syncing across devices. While praised for boosting sales through prompt customer interactions, some users note room for improvement in customization, notification timeliness, and transcript retention. Overall, it serves as a practical, no-cost solution for basic live chat needs but may lack depth for more complex customer service requirements.

Chatra — Live Chat & Chatbot Ratings

Chatra — Live Chat & Chatbot has garnered an overall rating of 4.6 stars from a total of 307 reviews on the Shopify app store.

4.6★★★★★| 307 reviews

Of the total reviews, 92% are positive, 8% are neutral, and 8% are negative.

✨ AI Summary of Chatra — Live Chat & Chatbot Reviews

The app is a live chat solution designed for Shopify stores, offering real-time communication between merchants and customers. Its key features include a user-friendly interface, mobile and desktop compatibility, and the ability to see what customers are typing before they send messages, enabling faster responses. The app supports automated responses, visitor tracking, and customizable chat widgets, along with integrations like Help Scout. It provides both free and paid plans, with the latter offering advanced functionalities such as conditional logic and multi-language support. Strengths include reliable performance, ease of setup, and responsive customer service, which contribute to improved sales conversions and customer engagement. Notable benefits include the ability to monitor live visitors, edit sent messages, and use a mobile app for on-the-go support. Some limitations include occasional bugs in the mobile app and a desire for more robust contact information capture. Overall, the app is praised for its affordability, customization options, and effectiveness in enhancing customer interactions.

Pros and ConsShopify Inbox vs Chatra — Live Chat & Chatbot

Let's explore the pros and cons of Shopify Inbox and Chatra — Live Chat & Chatbot to better understand their strengths and limitations.

Shopify Inbox Pros and Cons

Pros
  • The app is consistently praised for its simplicity and intuitive interface.
  • Facilitates quick and effective interaction with customers, enhancing sales and service.
  • Seamlessly integrates with Shopify, providing a unified experience for store owners.
  • AI-generated responses and automated answers save time and improve efficiency.
  • Works well on mobile devices, allowing users to respond on the go.
  • Highly valued as a cost-effective solution for customer communication.
  • Directly contributes to increased sales and customer satisfaction.
  • Consolidates messages from various channels (e.g., Facebook, Instagram) into one inbox.
  • Offers customizable quick replies and automated messages.
Cons
  • Occasional bugs, such as chat bubbles disappearing or messages failing to send.
  • Missing advanced functionalities like image attachments or search within conversations.
  • Requires frequent re-logins, which can hinder quick responses.

Chatra — Live Chat & Chatbot Pros and Cons

Pros
  • The app consistently connects and functions smoothly across both mobile and desktop platforms.
  • Simple installation and intuitive operation make it accessible for users of all technical levels.
  • Quick, responsive, and helpful assistance from the support team.
  • Live chat functionality significantly boosts sales by engaging customers during their browsing.
  • Ability to see customer activity and typed messages before they are sent enhances responsiveness.
  • Flexible options to personalize chat settings and messages to fit business needs.
  • Convenient mobile app allows users to manage chats on the go.
  • A functional free version meets the needs of many users, especially startups.
  • Features like live visitor tracking and page monitoring improve customer engagement.
  • Works seamlessly with Shopify and other platforms, enhancing usability.
Cons
  • Some users noted small interface quirks, like anonymous names being too similar to real ones.
  • Occasional unresponsiveness or lag in the mobile app affects timely customer interactions.
  • Some users missed specific features from competitors, though these were not widely mentioned.
Featured IntegrationsShopify Inbox vs Chatra — Live Chat & Chatbot

Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of Shopify Inbox and Chatra — Live Chat & Chatbot, and see how effortlessly these apps can enhance your store operations.

Shopify Inbox Integrations

Shopify Inbox offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

Shopify AdminOnline Store

Chatra — Live Chat & Chatbot Integrations

Chatra — Live Chat & Chatbot offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

FacebookHelp ScoutInstagramSlackWebhooksZapier
SupportShopify Inbox vs Chatra — Live Chat & Chatbot

The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to Shopify Inbox and Chatra — Live Chat & Chatbot. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.

Shopify Inbox User Support

For any inquiries or assistance regarding Shopify Inbox, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Shopify Inbox offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Chatra — Live Chat & Chatbot User Support

For any inquiries or assistance regarding Chatra — Live Chat & Chatbot, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Chatra — Live Chat & Chatbot offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Need assistance in choosing the right app for your store?

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Perfect your store’s functionality without the pressure to move on until you’re ready.

Install in your Shopify store We pass your name, email and store domain to the Shopify team so they can help install and configure the app on your store.

FAQs for Shopify Inbox and Chatra — Live Chat & Chatbot

1. What is the key difference between these Shopify apps: Shopify Inbox and Chatra — Live Chat & Chatbot?

When comparing various Shopify apps, their main objective sets them apart. Shopify Inbox is designed to help merchants with Engage with customers and boost sales using free chat.. On the other hand, Chatra — Live Chat & Chatbot focuses on Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.. Assessing these differences will help you determine which app aligns best with your unique business needs.

2. Which app between Shopify Inbox and Chatra — Live Chat & Chatbot offers free pricing plan options for Shopify merchants?

Shopify Inbox has no free plans. Chatra — Live Chat & Chatbot has 1 free plan.

3. What are the pricing plans for Shopify Inbox and Chatra — Live Chat & Chatbot?

While the specific pricing plans may vary for each app, here's a general breakdown:

Shopify Inbox offers a total of 1 pricing plan: 0 free plans and 0 paid plans. Paid plan costs: Not available. Free plan costs: Not available.

Chatra — Live Chat & Chatbot offers a total of 3 pricing plans: 1 free plan and 2 paid plans. Paid plan costs: $31/ month, $41/ month. Free plan cost: Free.

4. Is there a free trial available for Shopify Inbox and Chatra — Live Chat & Chatbot?

Shopify Inbox has no free trial period. Chatra — Live Chat & Chatbot, on the other hand, comes with a 10-day free trial period.

5. What are the integration options available for Shopify Inbox and Chatra — Live Chat & Chatbot?

Shopify Inbox: Shopify Admin, Online Store.

Chatra — Live Chat & Chatbot: Facebook, Help Scout, Instagram, Slack, Webhooks, Zapier.

6. What are the support options available for Shopify Inbox and Chatra — Live Chat & Chatbot?

Shopify Inbox · Email: [email protected] · FAQ: https://help.shopify.com/en/manual/inbox

Chatra — Live Chat & Chatbot · Email: [email protected] · Website: https://chatra.com/?utm_source=Shopfy · FAQ: https://chatra.com/help/

7. Are Shopify Inbox and Chatra — Live Chat & Chatbot compatible with my Shopify theme?

Generally, Shopify Inbox and Chatra — Live Chat & Chatbot are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.

8. Which app between Shopify Inbox and Chatra — Live Chat & Chatbot is better?

Determining which app between Shopify Inbox and Chatra — Live Chat & Chatbot is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Shopify team so they can help install and configure the app on your store.

.myshopify.com

Compared in this guide

Shopify Inbox
4.6 ★ · 5,816 reviews
Chatra — Live Chat & Chatbot
4.6 ★ · 307 reviews · Free plan
Install Shopify InboxView full app detail

Verdict at a glance

Chatra takes 3 of the 7 comparison factors, including track record, integrations and trial availability. Shopify Inbox leads on total reviews and budget.

🥇 Winner: Chatra — Live Chat & Chatbot🥈 Runner Up: Shopify Inbox
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