Shopify Inbox Shopify App Alternatives October 2025
Are you currently using Shopify Inbox for your Shopify store, but you're curious about other options available in the market? Look no further! We present you with 102 outstanding alternatives to Shopify Inbox, carefully selected to meet a variety of e-commerce needs.
Top Shopify Inbox alternatives
- Chatty AI Chatbot & Live Chat:
Boost customer support with livechat by AI chat bot and FAQs
- Tidio ‑ Live Chat & AI Chatbot:
Live chat is enhanced with chatbots for superior customer support.
- Willdesk: Live Chat&AI Chatbot:
Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
- Gorgias: Helpdesk, Chat & FAQ:
Better customer satisfaction. Simpler processes. Quick profit increase.
- Chatra — Live Chat & Chatbot:
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
- Adoric Popup & Email Popups:
Pop-up window for exiting, no-cost delivery bar, discount code, newsletter.
- tawk.to Live Chat:
Chat with website visitors as they browse live.
- POWR: Live Chat:
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- NS AI Chatbot, Helpdesk & FAQs:
Provide excellent customer service during the holiday/ Black Friday Cyber Monday to increase sales.
- Whatsapp Marketing & Support:
Automate marketing, cart recovery support with Business On Bot
Chatty AI Chatbot & Live Chat
Boost customer support with livechat by AI chat bot and FAQs
Free Trial: 7 days
Pros
Consistently praised for quick, efficient, and friendly assistance, often resolving issues in minutes.
The app is intuitive and easy to navigate, with a clean layout that simplifies setup and use.
Effortlessly integrates with Shopify and other platforms, enhancing customer support workflows.
Cons
Some users experienced delays or failures in receiving instant message alerts on older devices.
Store Owner's Tip
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603
SD Points
7.90%
Market Share
Tidio ‑ Live Chat & AI Chatbot
Live chat is enhanced with chatbots for superior customer support.
Free Trial: 7 days
Pros
Consistently praised for being responsive, helpful, and friendly.
Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
Users appreciate the seamless communication with customers, boosting engagement and sales.
Cons
Complaints about unclear or misleading pricing tiers and hidden costs.
Store Owner's Tip
Save more — we help you find hidden deals.
588
SD Points
5.10%
Market Share
Willdesk: Live Chat&AI Chatbot
Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
Free Trial: 7 days
Pros
Consistently praised for being fast, responsive, and highly helpful.
Frequently noted for its intuitive setup process and user-friendly interface.
Offers a wide range of useful features, including live chat, FAQ, and order tracking.
Cons
Advertised feature not yet available, causing frustration.
Store Owner's Tip
Save more — we help you find hidden deals.
49
SD Points
2.16%
Market Share
Gorgias: Helpdesk, Chat & FAQ
Better customer satisfaction. Simpler processes. Quick profit increase.
Free Trial: 7 days
Pros
The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
Cons
Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
Store Owner's Tip
Save more — we help you find hidden deals.
10
SD Points
2.87%
Market Share
Chatra — Live Chat & Chatbot
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
Free Trial: 10 days
Pros
The app consistently connects and functions smoothly across both mobile and desktop platforms.
Simple installation and intuitive operation make it accessible for users of all technical levels.
Quick, responsive, and helpful assistance from the support team.
Cons
Some users noted small interface quirks, like anonymous names being too similar to real ones.
Store Owner's Tip
Save more — we help you find hidden deals.
13
SD Points
2.66%
Market Share
Adoric Popup & Email Popups
Pop-up window for exiting, no-cost delivery bar, discount code, newsletter.
Free Trial: 7 days
Pros
The app is consistently praised for its straightforward installation, setup, and intuitive interface.
Rapid, personalized, and highly effective assistance from the support team, often highlighted by name.
Users appreciate the flexibility to tailor pop-ups and designs to their specific needs.
Cons
A few users reported initial technical issues, though most were quickly resolved by support.
Store Owner's Tip
Save more — we help you find hidden deals.
49
SD Points
0.55%
Market Share
Pros
The app offers extensive functionality at no cost, including live chat, analytics, and customization options.
Users report easy installation and smooth compatibility with Shopify and other platforms.
The accompanying mobile app allows users to manage chats on the go.
Cons
Uninstalling the app often leaves residual code, causing widgets to remain visible.
Store Owner's Tip
Save more — we help you find hidden deals.
3
SD Points
0.68%
Market Share
Pros
The app is frequently praised for its quick and straightforward setup process.
Many users highlight the intuitive and simple design, making it accessible even for beginners.
Several reviews appreciate the ability to personalize colors and features to match their brand.
Cons
Users report difficulties in canceling subscriptions, requiring manual intervention.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.32%
Market Share
NS AI Chatbot, Helpdesk & FAQs
Provide excellent customer service during the holiday/ Black Friday Cyber Monday to increase sales.
Free Trial: 7 days
Pros
Consistently praised for fast, personalized, and effective assistance.
Intuitive design and ease of use, especially for beginners.
Works well with platforms like Shopify for order and product imports.
Cons
Some users noted missing tools like pre-made Q&A or visitor notifications.
Store Owner's Tip
Save more — we help you find hidden deals.
2
SD Points
0.39%
Market Share
Whatsapp Marketing & Support
Automate marketing, cart recovery support with Business On Bot
Free Trial: 7 days
Pros
The app offers a wide range of tools for WhatsApp and Instagram marketing, including automation, analytics, and campaign management.
The platform is intuitive and easy to navigate, with a clean layout and straightforward setup.
Smooth integration with WhatsApp, Instagram, e-commerce platforms, and CRM tools enhances workflow efficiency.
Cons
Some users expressed anticipation for a mobile app version, currently unavailable.
Store Owner's Tip
Save more — we help you find hidden deals.
3
SD Points
0.41%
Market Share
Showing 1-10 out of 102
About Shopify Inbox
Shopify Inbox is a versatile Shopify app designed to help achieve the purpose: “Get new customers and make sales by interacting with shoppers in chat.”. This Shopify app is listed under Chat category. It has garnered over 4,872 reviews with an average rating of 4.7 stars from Shopify merchants.
Some of its key features include:
- ✅Shopify Workflow: Activate chat and monitor outcomes effortlessly in the Shopify admin area.
- ✅Online store chat management: Handle chat discussions from the online shop and its app.
- ✅Customer Profiling: Easily learn about your customers through their profile and cart information.
- ✅Interactive Chat Marketing: Share product suggestions, pictures, and discounts directly in the chat.
- ✅Automated customer support: Set up automatic greetings, contact collection, and FAQs to save time for you and your buyers.
Besides, Shopify Inbox is known for its The app is consistently praised for its simplicity and intuitive interface., Facilitates quick and effective interaction with customers, enhancing sales and service., Seamlessly integrates with Shopify, providing a unified experience for store owners., AI-generated responses and automated answers save time and improve efficiency., Works well on mobile devices, allowing users to respond on the go., Highly valued as a cost-effective solution for customer communication., Directly contributes to increased sales and customer satisfaction., Consolidates messages from various channels (e.g., Facebook, Instagram) into one inbox., Offers customizable quick replies and automated messages..
Why Consider Shopify Inbox Alternatives for Shopify?
While Shopify Inbox may have its unique features and benefits, it's essential to periodically reevaluate your options to ensure that you're using the best tools to optimize your online store. Here are some reasons why you should explore Shopify Inbox alternatives:
Diverse Needs: What worked initially with Shopify Inbox may not fully address your current needs. By considering Shopify Inbox alternatives, you can find apps that are better suited to your changing objectives.
Budget Constraints: While considering alternatives to Shopify Inbox can impact your budget significantly. Some alternatives offer similar functionality at the same or reduced pricing level, while others may provide increased pricing but with added features that justify the investment.
Compatibility Issues: If you have encountered compatibility issues with Shopify Inbox or have concerns about its integration with other essential tools and themes, exploring Shopify Inbox alternatives can help you find apps that offer better compatibility and ease of use.
Feature Enhancement: Alternatives to Shopify Inbox may offer innovative features that can give your Shopify store a competitive edge. By exploring these alternatives, you can tap into new capabilities and stay ahead in the dynamic e-commerce landscape.
In the following sections, we'll introduce you to some of the top alternatives to Shopify Inbox.
Overview of the Best Shopify Inbox Shopify Alternatives
There are several alternatives in the Shopify app store that can seamlessly replace or complement Shopify Inbox. Whether you are looking for a change or just exploring your options, you are bound to find the perfect fit for your Shopify store. We have listed the top Shopify Shopify Inbox alternatives based on their popularity and average rating.
| App Name | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | Chatty (By Avada) | $0/month | Available | 4.9 (1,566) |
| Tidio ‑ Live Chat & AI Chatbot | TIDIO LLC | $0/month | Available | 4.6 (1,013) |
| Willdesk: Live Chat&AI Chatbot | Channelwill | $0/month | Available | 4.9 (392) |
| Gorgias: Helpdesk, Chat & FAQ | Gorgias Inc. | $10/month | Unavailable | 4.0 (545) |
| Chatra — Live Chat & Chatbot | Roger Wilco LLC | $0/month | Available | 4.8 (303) |
| Adoric Popup & Email Popups | Adoric | $0/month | Available | 5.0 (239) |
| tawk.to Live Chat | tawk.to | $0/month | Unavailable | 3.1 (88) |
| POWR: Live Chat | POWR.io | $0/month | Available | 3.8 (16) |
| NS AI Chatbot, Helpdesk & FAQs | NestScale | $0/month | Available | 4.8 (32) |
| Whatsapp Marketing & Support | BusinessOnBot | $4.99/month | Unavailable | 5.0 (84) |
Have a Closer Look at the Best Alternatives to Shopify Inbox
Now let us jump in and check out these top Shopify Inbox alternatives.
1. Chatty AI Chatbot & Live Chat
4.9
(1,566)
Install Now
Our experts are here to help you.
2. Tidio ‑ Live Chat & AI Chatbot
4.6
(1,013)
Install Now
Our experts are here to help you.
3. Willdesk: Live Chat&AI Chatbot
4.9
(392)
Install Now
Our experts are here to help you.
4. Gorgias: Helpdesk, Chat & FAQ
4.0
(545)
Install Now
Our experts are here to help you.
5. Chatra — Live Chat & Chatbot
4.8
(303)
Install Now
Our experts are here to help you.
6. Adoric Popup & Email Popups
5.0
(239)
Install Now
Our experts are here to help you.
7. tawk.to Live Chat
3.1
(88)
Install Now
Our experts are here to help you.
8. POWR: Live Chat
3.8
(16)
Install Now
Our experts are here to help you.
9. NS AI Chatbot, Helpdesk & FAQs
4.8
(32)
Install Now
Our experts are here to help you.
10. Whatsapp Marketing & Support
5.0
(84)
Install Now
Our experts are here to help you.
How to Choose the Right Shopify Inbox Alternative for Your Shopify Store
Choosing the right alternative to Shopify Inbox for your Shopify store is a crucial decision that can significantly impact your e-commerce operations. To help you make an informed choice, consider the following factors.
Identify Your Needs: Make a list of features, integrations, or improvements you seek in a Shopify Inbox alternative. Understanding your needs will serve as a guide when evaluating alternatives.
Compare Features: Compare the features of each alternative to Shopify Inbox and see how they align with your needs. Pay attention to unique functionalities that may differentiate one alternative from another.
Check Reviews and User Feedback: Look for reviews from Shopify store owners who have used the Shopify Inbox alternatives you are considering. Pay attention to both positive and negative comments to get a well-rounded view.
Pricing: Consider your budget and choose a Shopify Inbox alternative that fits within your financial constraints. Some alternatives may be cost-effective, while others may be feature-rich but come at a higher price.
Scalability: Consider the long-term scalability of Shopify Inbox alternatives. Choose an alternative that can adapt to your growing store needs.
Trial Period: If available, take advantage of any trial periods offered by Shopify Inbox alternatives. Hands-on experience is invaluable in assessing usability, compatibility with your Shopify setup, and overall user-friendliness.
Support and Updates: Research the responsiveness of the support team behind each Shopify Inbox alternative. Ensure that the alternative you choose has a responsive support team and receives regular updates.
Remember that the best Shopify Inbox Shopify alternative will address your current requirements and position your store for future success.
More Information on Shopify Inbox Shopify Alternatives
As you embark on your journey to find the perfect Shopify Inbox alternative, the right choice can elevate your Shopify store's performance, enhance your customer shopping experience, and position you for growth in the competitive e-commerce landscape.
We've introduced you to a curated list of top Shopify Inbox alternatives, each with its own strengths and advantages. Whether you're seeking a cost-effective solution or a feature-rich paid alternative, you have plenty of options to choose from.
Choosing the right Shopify Inbox alternative requires careful consideration of your specific requirements, budget, and long-term goals. You can gain deeper insights into your selected apps by visiting our app comparison page. If you need expert guidance, ShopDigest can help you navigate this process effectively, from identifying your needs to assessing compatibility and support.
Shopify Inbox Shopify Alternative Installation
There are thousands of Shopify Inbox alternatives with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify alternative app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify Shopify Inbox alternative app subscription cost
Connect with us to harness the full potential of your selected Shopify Inbox Shopify Alternative without any hassle.
Frequently Asked Questions for Shopify Inbox Shopify Alternatives
Free Alternatives to Shopify Inbox
Looking for a no-cost alternative to Shopify Inbox? We've curated a list of free Shopify Inbox alternatives that provide a wide range of functionalities at no charge. It's perfect for startups and small businesses looking to maximize their e-commerce potential without paying a penny. Check out the full list here.