Total Reviews
Avg Rating
Top Region
Shopify Inbox — Category & Keyword Rankings
Where Shopify Inbox ranks across the Shopify App Store today — top 10 categories, keywords, and collections with current position, market share, and 30-day change.
| Category/Keyword | Position | Market Share |
|---|---|---|
| Keyword shopify chat | 1– | 20.67%1.44 |
| Keyword shopify inbox | 1– | 30.96%0.71 |
| Collection Getting Started | 1– | 33.84%0.16 |
| Keyword Customer insights | 2– | 55.69%0.54 |
| Keyword Chat assignment | 2– | 56.14%0.68 |
| Keyword Agent avatar | 2– | 55.30%0.14 |
| Category Chat Store management > Support > Chat | 3– | 14.51%1.16 |
| Keyword chat | 3– | 39.83%0.78 |
| Keyword Greetings | 3– | 31.39%1.66 |
| Keyword Quick replies | 3– | 33.02%1.84 |
Key Insights:
- Shopify Inbox ranks #1 in 3 of the 10 Shopify groups shown — shopify chat, shopify inbox, Getting Started.
- It captures the largest share of installs (56.14%) in Chat assignment.
- All 10 top-ranked groups held their positions stable — a settled competitive footprint this month.
Shopify Inbox — Live Ranking Trends Across Groups
Monthly ranking trajectory for Shopify Inbox across its top 5 Shopify App Store groups — see how its position has shifted month by month over the past year.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Keyword Shopify Chat | #1 | #1– | #1– | #1– | #1– | #1– |
| Keyword Shopify Inbox | #1 | #1– | #1– | #1– | #1– | #1– |
| Collection Getting Started | #1 | #1– | #1– | #1– | #1– | #1– |
| Keyword Customer Insights | #1 | #32 | #21 | #2– | #2– | #2– |
| Keyword Chat Assignment | #1 | #21 | #2– | #2– | #2– | #2– |
Key Insights:
- Shopify Inbox's strongest gain is in Shopify Chat — climbed from #4 to #1 over the charted window.
- Across the 5 groups plotted, Shopify Inbox improved its rank in 1 and declined in 2.
- Switching to Market Share, share in Shopify Chat expanded +15.4pp over the same window.
Shopify Inbox — Market Share by Country
Geographic breakdown of Shopify Inbox's installs on Shopify — top 5 countries by share of total reviews, with month-over-month change.
| Country | Market share | Change |
|---|---|---|
 United States | 33.7% | 0.98 |
 United Kingdom | 8.2% | 0.18 |
 Canada | 5.3% | 0.07 |
 Australia | 5.3% | 0.46 |
 France | 4.9% | 0.61 |
Key Insights:
- United States accounts for 33.7% of Shopify Inbox's reviews — its single largest market.
- Top 3 markets (United States, United Kingdom, Canada) collectively cover 47.2% — globally distributed demand.
- France is the fastest-growing market this month (+0.61pp) — emerging adoption worth tracking.
Shopify Inbox — Reviews & Ratings Trend
Cumulative review count and average rating for Shopify Inbox on Shopify over time — track quality alongside growth at a monthly granularity.
Charts Data
| Metric | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Total Reviews | 5,441 | 5,542101 | 5,681139 | 5,74564 | 5,79348 | 5,82532 |
| Avg Rating | 4.67 | 4.67– | 4.660 | 4.640 | 4.630 | 4.63– |
Key Insights:
- Shopify Inbox's cumulative review base grew 41507.1% over the charted window (+5,811 new reviews).
- Average rating improved from 2.10★ to 4.63★ over the same window.
Shopify Inbox — Performance Snapshot
Shopify Inbox has accumulated 5,825 reviews on the Shopify App Store (+0.9% vs 30 days ago) — a moderate review base — past the early-launch noise but still actively growing. It carries a 4.63★ average rating (-0.0% this month) — a strong rating that signals consistent merchant satisfaction. Geographically, United States leads but the install base is globally distributed across many markets (33.7% of reviews).
Shopify Inbox is in active growth mode — reviews are coming in faster than the prior period while the average rating holds steady. That's the cleanest "scaling without breaking" pattern: more merchants installing, satisfaction not regressing as scale increases. Useful confirmation for merchants who want a battle-tested-but-still-momentum-bearing app rather than a quiet leader coasting on history.
Shopify Inbox's 5,825 cumulative reviews and 4.63★ rating come directly from the Shopify App Store and refresh weekly. The Top Region KPI uses Shopify Inbox's per-country review distribution as an install-distribution proxy because Shopify doesn't publish per-country install counts.
Shopify Inbox — Cross-Category Rankings on Shopify
Shopify Inbox appears across many categories, keywords, and collections on the Shopify App Store — broad cross-category visibility that signals the app addresses problems shared by merchants across multiple verticals, holding rank #1 across 3 of those groups (shopify chat, shopify inbox, Getting Started). It captures the largest share of installs in Chat assignment at 56.1% — the group where Shopify Inbox most directly competes for merchant adoption. Rankings have been notably stable across all tracked groups this month — a sign that Shopify Inbox's competitive position is settled rather than actively contested.
Shopify Inbox's broad cross-category footprint is steady — gaining in some groups, holding in others. For merchants, this is the most common state for an established multi-category app: predictable enough to bet on, with localized momentum stories worth checking in the specific categories you operate in.
Shopify Inbox — Live Ranking Trajectory Across Groups
Across the top 5 groups plotted on this chart, Shopify Inbox declined in 2 and improved in 1 — net downward pressure that often appears before a broader category-level rank reset. Its most pronounced gain is in Shopify Chat — climbing from #4 to #1 over the charted period. Switching to the Market Share view, Shopify Inbox's share in Shopify Chat expanded by +15.4pp.
Mixed cross-group movement is the most common pattern for established apps — gaining in some Shopify categories while holding or slipping in others as positioning shifts toward certain use cases. Shopify Inbox fits that profile here; the localised rank-trend stories in any specific target category matter more than the aggregate.
Shopify Inbox — Review Growth & Rating Trajectory
Shopify Inbox's cumulative review count climbed from 14 to 5,825 over the charted period — a 41507.1% expansion of its review base, driven by 5,811 new reviews. Average rating improved from 2.10★ to 4.63★ over the same window — rare on a long-running app where new reviews dilute slowly, suggesting recent cohorts are notably happier than past ones.
Review velocity (the slope of Shopify Inbox's cumulative line) is one of the strongest leading indicators for Shopify app health. A line still bending upward means recent merchant acquisition is working; a flattening line means the app is maturing into steady-state. Rating direction adds the quality dimension: rising rating + rising reviews = compounding momentum, the rarest and most valuable combination.
Top Categories Shopify Inbox Ranks In on Shopify
- Keyword shopify chat — Shopify Inbox ranks #1 in this keyword with 20.7% market share — its leading position on Shopify.
- Keyword shopify inbox — Shopify Inbox ranks #1 in this keyword with 31.0% market share — its leading position on Shopify.
- Collection Getting Started — Shopify Inbox ranks #1 in this collection with 33.8% market share — its leading position on Shopify.
- Keyword Customer insights — Ranks #2 in this Shopify keyword with 55.7% market share.
- Keyword Chat assignment — Ranks #2 in this Shopify keyword with 56.1% market share.
Shopify Inbox on Shopify — Frequently Asked Questions
1. What does Shopify Inbox do on Shopify?
An AI sales associate for your online store. It has accumulated 5,825 reviews on the Shopify App Store with a 4.63★ average rating.
2. How does Shopify Inbox rank on the Shopify App Store?
Shopify Inbox ranks across 10 Shopify App Store groups today (categories, keywords, and collections combined). It holds rank #1 across 3 groups (shopify chat, shopify inbox, Getting Started), while it captures the largest share of installs (56.1%) in Chat assignment. Use the Rankings tab for the full sortable list with rank-change filtering.
3. What is Shopify Inbox's rating and review count on Shopify?
Shopify Inbox carries a 4.63★ average rating across 5,825 cumulative reviews on the Shopify App Store — a strong merchant-satisfaction signal. Both metrics refresh weekly on this page.
4. Where is Shopify Inbox most popular on Shopify?
United States drives the largest share of Shopify Inbox's installs at 33.7% of all reviews. Adoption is broadly distributed across many countries, followed by United Kingdom at 8.2%. The Geography tab shows the full country-by-country breakdown.
5. Is Shopify Inbox growing on Shopify?
Shopify Inbox's review velocity is growing with mixed rank movement across Shopify groups over the past 30 days. The Reviews and Rankings tabs let you see the full trajectory at monthly granularity.
