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Flyweight AI Chatbot & AI Chat Shopify App by Flyweight GmbH

New! On-Brand AI Chatbot for Your Existing Stack | Powered by Knowledge Graph & ChatGPT Leading on-brand AI Agent with Chatbot, Search & Live Chat AI

4.8 125 reviewsFree

Install in your Shopify store We pass your name, email and store domain to the Flyweight GmbH team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of Flyweight AI Chatbot & AI Chat

Pros
  • Easy Setup and Installation: The app is frequently praised for its one-click setup and seamless integration with Shopify.
  • Intuitive and User-Friendly Design: Users highlight the clean interface, intuitive navigation, and ease of use for both admins and customers.
  • High-Quality AI Responses: The chatbot's ability to provide accurate, context-aware answers based on website content is widely appreciated.
  • Excellent Customer Support: Many reviews mention prompt, helpful, and responsive support for both technical and non-standard requests.
Cons
  • Limited Free Tier: Some users note that the starter plan's impressions cap is too low for businesses with higher traffic.
  • Delayed Data Loading: A few reviews mention a waiting period (e.g., 2 hours) for the chatbot to fully initialize after setup.

Screenshots

Flyweight AI Chatbot & AI Chat Shopify app screenshot 1
Flyweight AI Chatbot & AI Chat Shopify app screenshot 2
Flyweight AI Chatbot & AI Chat Shopify app screenshot 3
Flyweight AI Chatbot & AI Chat Shopify app screenshot 4
Flyweight AI Chatbot & AI Chat Shopify app screenshot 5
Flyweight AI Chatbot & AI Chat Shopify app screenshot 6

About the app

Leading on-brand AI Agent with Chatbot, Search & Live Chat AI

  • AI knows all your store's texts: pages, articles, products,.. (nightly refresh).
  • Automatically detects the personality of your brand & can be fine-tuned.
  • Fluent in English & 100+ languages | Powered by Leading Graph Tech & ChatGPT
  • Chatbot based on Shopify store data and routings | GDPR & AI-Act compliant.
  • NEW! Ticket & Mail AI in your stack: Gmail, Zoho, Outlook Web, Zendesk & Gorgias

Install in your Shopify store We pass your name, email and store domain to the Flyweight GmbH team so they can help install and configure the app on your store.

Keywords

AI chatbot Shopify appsBoost sales Shopify appsAI support Shopify appsBrand personality Shopify appsMultilingual chatbot Shopify appsGDPR compliant chatbot Shopify appsAI chat Shopify appsShopify store chatbot appsAI sales assistant Shopify appsCustomer support chatbot Shopify appsAI conversations Shopify appsShopify AI assistant appsAutomated chat Shopify appsAI analytics Shopify appsComplaint analysis Shopify appsSales interaction Shopify appsAI store assistant Shopify appsCustom routing chatbot Shopify appsShopify AI chat appsAI brand personality Shopify apps

Key features

  • Automatically updates chatbot knowledge with nightly store data refreshes.
  • Customizes chatbot personality to match your brand’s unique tone.
  • Supports real-time conversations in over 100 languages.

Pricing

Flyweight AI Chatbot & AI Chat pricing plans

Free
$0 /month
  • AI Suite with Chat, Search & Live Chat
  • Mail & Ticket AI in your existing stack
  • Live in 30 minutes: AI learns your store
  • Maximum accuracy with Knowledge Graph
  • ----------------------------------------

Not sure which plan to pick? Discuss Free plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Flyweight AI Chatbot & AI Chat costs for each of the plan(s)

The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by Flyweight AI Chatbot & AI Chat is Free.

The details of the plans are outlined below.

  • Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like AI Suite with Chat, Search & Live Chat, Mail & Ticket AI in your existing stack, Live in 30 minutes: AI learns your store, Maximum accuracy with Knowledge Graph, ----------------------------------------, How does our pricing work?, One click to your tailored plan, Startup 🇪🇺 GDPR & AI-Act ✓.

Flyweight AI Chatbot & AI Chat price summary

Pricing summaryFree
Total pricing plan(s)1
Number of free plan(s)1
Number of paid plan(s)0
Free trial availableNo

For further information regarding Flyweight AI Chatbot & AI Chat pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the Flyweight GmbH team so they can help install and configure the app on your store.

Comparison

Top Flyweight AI Chatbot & AI Chat alternatives — detailed comparison

The table below highlights the crucial differences between Flyweight AI Chatbot & AI Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Flyweight AI Chatbot & AI ChatInstall
Tidio: AI Chatbot & Live ChatInstall
Gorgias: AI, Helpdesk & ChatInstall
Add app
General information
Ratings4.8 ★ (124 reviews)4.8 ★ (1,357 reviews)4.3 ★ (704 reviews)
Developed byFlyweight GmbHTIDIO LLCGorgias Inc.
Launch date23 July 202414 July 20141 March 2017
PricingFreeFree, $29/month, $29/month, $39/month$10/month, $60/month, $360/month, $900/month
ObjectiveLeading on-brand AI Agent with Chatbot, Search & Live Chat AILive chat is enhanced with chatbots for superior customer support.Better customer satisfaction. Simpler processes. Quick profit increase.
CategoriesChat, HelpdeskChat, HelpdeskChat, Helpdesk
Key features & highlights
PurposeNew! On-Brand AI Chatbot for Your Existing Stack | Powered by Knowledge Graph & ChatGPTLyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.Combine all customer support interactions and related orders to promote growth by making customers happier.
Features list
  • Automatically updates chatbot knowledge with nightly store data refreshes.
  • Customizes chatbot personality to match your brand’s unique tone.
  • Supports real-time conversations in over 100 languages.
  • Engage customers in real-time with live chat and video support.
  • Automate responses and sales with customizable AI chatbot flows.
  • Resolve up to 70% of customer queries instantly using Lyro AI.
  • Unify emails, chats, calls, and social messages in one organized feed.
  • Access complete customer order and conversation history before responding.
  • Manage Shopify orders directly without leaving the support interface.
Highlights—
  • Based in South Africa
—
User reviews and ratings
Recommended98.4%93.5%87.0%
Pros
  • The app is frequently praised for its one-click setup and seamless integration with Shopify.
  • Users highlight the clean interface, intuitive navigation, and ease of use for both admins and customers.
  • The chatbot's ability to provide accurate, context-aware answers based on website content is widely appreciated.
  • Many reviews mention prompt, helpful, and responsive support for both technical and non-standard requests.
  • Users value the app's adherence to data privacy regulations, making it a trusted choice.
  • The chatbot effectively reduces support workload by handling customer inquiries autonomously.
  • Users enjoy the ability to personalize the chatbot's appearance and rules to match their store's branding.
  • Consistently praised for being responsive, helpful, and friendly.
  • Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
  • Users appreciate the seamless communication with customers, boosting engagement and sales.
  • Offers flexible features for personalizing chat widgets and workflows.
  • Many users reported increased sales and improved customer interactions.
  • The free version is noted for being feature-rich and valuable for small businesses.
  • Works well with platforms like Shopify and email services.
  • Users value the mobile app for managing chats on the go.
  • Automates responses and reduces support workload effectively.
  • Runs smoothly with minimal technical issues.
  • The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
  • Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
  • Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
  • Many reviews commend the responsive, helpful, and knowledgeable support team.
  • The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
  • Small teams benefit from the collaborative tools, making ticket management and communication smoother.
  • Users value the frequent and purposeful updates, often referencing the public roadmap.
  • The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
  • The app consolidates communication from email, chat, social media, and calls into one platform.
  • Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
  • Some users note that the starter plan's impressions cap is too low for businesses with higher traffic.
  • A few reviews mention a waiting period (e.g., 2 hours) for the chatbot to fully initialize after setup.
  • The absence of an option to transfer conversations to a live agent is a noted drawback for some users.
  • Complaints about unclear or misleading pricing tiers and hidden costs.
  • Some users expressed frustration over essential features being paywalled.
  • Occasional reports of bugs, especially post-updates or on older devices.
  • Difficulty configuring chatbots and automation without assistance.
  • Negative feedback on aggressive upgrade prompts and misleading notifications.
  • Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
  • The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
  • Lower-tier plans may lack live onboarding or priority support, leading to frustration.
  • Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
  • Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
  • Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
  • Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Pricing and plans
Total pricing plans144
Free planAvailableAvailableNot available
Free trialNoYes, for 7 day(s)Yes, for 7 day(s)
Technical information
Rating4.8 ★4.8 ★4.3 ★
Total reviews1251,361706
Launch date23 July 202414 July 20141 March 2017

More details about Flyweight AI Chatbot & AI Chat

Product description

Shopify AI Chatbot: Flyweight (FLY) brings a dynamic personality and product knowledge to your store. Use the power of conversational AI within our Shopify app. Use our chatbot builder to set up the chatbot in one click and deliver ChatGPT-powered, personalized support using store content with the latest ai tools. Add a Shopify chatbot to boost sales, reduce support costs and enhance the customer experience. Download our chatbot app from Shopify app store and benefit from these features.

AI summary

This Shopify app is an AI-powered chatbot designed to enhance customer engagement and support by leveraging website content to provide accurate, context-aware responses. Its strengths include intuitive setup, often requiring minimal configuration, and seamless integration with Shopify stores. The chatbot’s ability to adopt a customizable personality and comply with GDPR and AI Act regulations adds to its appeal. It effectively reduces support workload by handling common inquiries, with the option to escalate unresolved queries to human agents. The app offers a free tier suitable for small businesses, though its starter plan may quickly exceed impression limits for stores with higher traffic, necessitating upgrades. While praised for its design flexibility and responsive support, some users note the absence of email summaries for chat statistics and occasional delays in data loading during setup. Overall, the app is a robust solution for automating customer interactions, though its scalability and additional features like lead collection may influence its suitability for larger businesses.

Support

For any questions, concerns, or assistance with Flyweight AI Chatbot & AI Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the Flyweight AI Chatbot & AI Chat are available in various languages on the Shopify app store, including English, German, Dutch, French, Portuguese (Brazil), Portuguese (Portugal), Italian, Spanish, Polish, and Czech.

Flyweight AI Chatbot & AI Chat support information in a nutshell
Support emailassistant@flyweight.io
Contact number(s)Not available
FAQ pageNot available
Privacy policyPrivacy details
Language supportEnglish, German, Dutch, French, Portuguese (Brazil), Portuguese (Portugal), Italian, Spanish, Polish, and Czech
Integration

The list of top Shopify apps, features or software tools that Flyweight AI Chatbot & AI Chat seamlessly integrates with are given below.

Shopify FlowShopify AdminGmailGorgiasInstagramOutlookWhatsAppZendesk
Developer
NameFlyweight GmbH
ProfileSee all apps by Flyweight GmbH
WebsiteView developer profile
AddressJungbuschstraße 28, Mannheim, 68159

Installation

How to install Flyweight AI Chatbot & AI Chat on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Flyweight GmbH team.

2

The developer gets in touch

Flyweight GmbH contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.8
★★★★★
125 total reviews
5105
418
32
20
10

Flyweight AI Chatbot & AI Chat has an overall rating of 4.8 stars from a total of 125 reviews on the Shopify app store. Of these, 123 (98.4%) are positive, 2 (1.6%) are neutral, and 0 (0.0%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Tea Shopfrom Spain · 23 September 2026

Muy contentos con esta aplicación. Es fácil de configurar y de utilizar. Tiene conexión con los pedidos de Shopify unos costes bastante más razonables que otras APP que hemos visto. Además con el plan gratuito, puedes probarla para hacerte una idea de como funciona y que ofrece, así que está muy bien.

★★★★★Molasticfrom Thailand · 15 September 2026

Everything is great. This app can help you both of Chat Ai and search products.

★★★★★Idole Lebanon LLCfrom United States · 14 September 2026

The application is very smart and efficient and can read and memorize your website correctly,very good one

★★★★★EU - EOS Storefrom Germany · 20 August 2026

We are sofar very satisfied with this AI chatbot solution. It has enhanced the user experience on our website and provides real value to our visitors. During our implementation process, the customer support team truly stood out. They responded incredibly fast, were always helpful, and went the extra mile to resolve questions. Outstanding service and a great product we highly recommend.

★★★★★AbLe Cartfrom United Kingdom · 11 August 2026

I think this is incredible! Well implemented, well thought out and excellent interface.

Install in your Shopify store We pass your name, email and store domain to the Flyweight GmbH team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#1
gmail
Total reviews
125
No change vs 30 days ago
Average rating
4.8 ★
0.00 vs 30 days ago
Top market
US
29.2% of installs · ▼ 5.32%

Category & keyword rankings

Position and market share today

Keywordgmail#179.2% ▼5.6
Keywordzendesk#357.3% ▲1.8
KeywordAI chatbots#41.7% ▲1.0
KeywordEscalation#41.7% ▼1.4

Reviews trend

Cumulative reviews · last 6 months

102 → 125 reviews · rating steady at 4.8★
Ranks #1 in 1 of 10 App Store groups tracked.Open full charts →

Flyweight AI Chatbot & AI Chat FAQs

How do I install the Flyweight AI Chatbot & AI Chat Shopify app?
To install Flyweight AI Chatbot & AI Chat on your Shopify store, click on the Flyweight AI Chatbot & AI Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Flyweight AI Chatbot & AI Chat on your Shopify store, then contact us now.
What are the key features of Flyweight AI Chatbot & AI Chat?

The key features offered by Flyweight AI Chatbot & AI Chat to Shopify store owners are:

  • AI knows all your store's texts: pages, articles, products,.. (nightly refresh).
  • Automatically detects the personality of your brand & can be fine-tuned.
  • Fluent in English & 100+ languages | Powered by Leading Graph Tech & ChatGPT
  • Chatbot based on Shopify store data and routings | GDPR & AI-Act compliant.
  • NEW! Ticket & Mail AI in your stack: Gmail, Zoho, Outlook Web, Zendesk & Gorgias
Does Flyweight AI Chatbot & AI Chat integrate with other Shopify apps or tools?

Flyweight AI Chatbot & AI Chat has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.

Is there a free trial available for Flyweight AI Chatbot & AI Chat?

No, Flyweight AI Chatbot & AI Chat does not offer any free trial.

What are the pricing plans for Flyweight AI Chatbot & AI Chat?

The app offers 1 plan that is forever-free.

How does billing work for Flyweight AI Chatbot & AI Chat?

Flyweight AI Chatbot & AI Chat is completely free to install and use. Additional charges may or may not apply.

Can I cancel or upgrade my subscription plan at any time?

Yes, Flyweight AI Chatbot & AI Chat allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Flyweight AI Chatbot & AI Chat offer customer support?

Yes, Flyweight AI Chatbot & AI Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is Flyweight AI Chatbot & AI Chat compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Tidio: AI Chatbot & Live Chat
by TIDIO LLC

Live chat is enhanced with chatbots for superior customer support.

Free plan · From $29/mo · 7d trial
★ 4.8 (1.4K)
Gorgias: AI, Helpdesk & Chat
by Gorgias Inc.

Better customer satisfaction. Simpler processes. Quick profit increase.

From $10/mo · 7d trial
★ 4.3 (704)
Chatty AI Chatbot & Live ChatBuilt for Shopify
by Chatty AI Sales Agent - For live chat & helpdesk

Free plan · From $19.99/mo · 7d trial
★ 4.9 (1.9K)

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Flyweight GmbH team so they can help install and configure the app on your store.

.myshopify.com
4.8★★★★★125 reviews · 98.4% positive

Writing reviews on ShopDigest is coming soon.

  • TS
    Tea ShopSpain · 23 Sep 2026
    ★★★★★

    Muy contentos con esta aplicación. Es fácil de configurar y de utilizar. Tiene conexión con los pedidos de Shopify unos costes bastante más razonables que otras APP que hemos visto. Además con el plan gratuito, puedes probarla para hacerte una idea de como funciona y que ofrece, así que está muy bien.

  • MO
    MolasticThailand · 15 Sep 2026
    ★★★★★

    Everything is great. This app can help you both of Chat Ai and search products.

    FG
    Flyweight GmbHDeveloper14 Sep 2026

    Unfortunately, you are referring to our old, outdated pricing. Our paid plans now only charge for AI interactions, while live chats and human takeovers are completely free. You can switch from the old plan to one of our new plans at any time directly within the app.Feel free to reach out if you’re still interested in our app :)

  • IL
    Idole Lebanon LLCUnited States · 14 Sep 2026
    ★★★★★

    The application is very smart and efficient and can read and memorize your website correctly,very good one

  • E-
    EU - EOS StoreGermany · 20 Aug 2026
    ★★★★★

    We are sofar very satisfied with this AI chatbot solution. It has enhanced the user experience on our website and provides real value to our visitors. During our implementation process, the customer support team truly stood out. They responded incredibly fast, were always helpful, and went the extra mile to resolve questions. Outstanding service and a great product we highly recommend.

  • AC
    AbLe CartUnited Kingdom · 11 Aug 2026
    ★★★★★

    I think this is incredible! Well implemented, well thought out and excellent interface.

  • TO
    temple of desireGermany · 6 Aug 2026
    ★★★★★

    Bisher ist die Testphase super, einfache Einrichtung, verständliche App-Struktur, guter Preis und gute KI! Wenn der Test weiter so läuft werden wir die App auch für unseren US Shop nutzen.

  • OA
    Organature Australia Pty LtdAustralia · 22 Jul 2026
    ★★★★★

    Early days but very easy to setup and so far very effective.

  • VE
    Venen Engel ShopGermany · 21 Jul 2026
    ★★★★★

    Das Setup von Flyweight ist äußerst unkompliziert, und das Ergebnis überzeugt auf ganzer Linie. Alle wichtigen Designs können individuell angepasst werden, wodurch unsere Kunden bereits ab dem ersten Tag von der Live-Chat-Funktion profitieren. Darüber hinaus bietet Flyweight einen erstklassigen Kundenservice, der bei der Implementierung von Custom Routings oder anderen maßgeschneiderten Lösungen unterstützt. Vielen Dank für eure großartige Unterstützung!

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