Gladly: Ai Customer Support vs Top Apps in Chat on Shopify
Side-by-side comparison of Gladly: AI Customer Support against the top 4 apps in the Chat category — current rank, 30-day average, and best position over the period. Switch the Group Selector to benchmark in any other group Gladly: AI Customer Support ranks in; switch the page-level sub-tab for Market Share or Reviews columns instead.
| App | Rank | Average | Best |
|---|---|---|---|
 Gladly: AI Customer SupportCurrent app | N/A | N/A | N/A |
 IG Facebook & Instagram Shop | 11 | 3.67 | 1 |
 Chatty AI Chatbot & Live Chat | 21 | 1.47 | 1 |
 Shopify Inbox | 3– | 2.23 | 1 |
 Moose WhatsApp Chat Button | 4– | 13.13 | 4 |
Key Insights:
- Direct competitors: IG Facebook & Instagram Shop, Chatty AI Chatbot & Live Chat, Shopify Inbox.
Gladly: Ai Customer Support — Rankings Trend vs Leaders in Chat
Monthly rank trajectory for Gladly: AI Customer Support alongside the top 4 apps in the Chat category over the past year — see whether Gladly: AI Customer Support is closing the gap with the leaders, holding steady, or losing ground. Y-axis is reversed so rank #1 sits at the top.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| IG Facebook & Instagram Shop | #3 | #41 | #22 | #2– | #2– | #11 |
| Chatty AI Chatbot & Live Chat | #2 | #11 | #1– | #1– | #1– | #21 |
| Shopify Inbox | #1 | #21 | #31 | #3– | #3– | #3– |
| Moose WhatsApp Chat Button | #9 | #72 | #52 | #41 | #4– | #4– |
 Gladly: AI Customer SupportCurrent app | #73 | #667 | #748 | #806 | — | — |
Key Insights:
- Gladly: AI Customer Support climbed from #85 to #80 in Chat over the charted period.
- Gap to IG Facebook & Instagram Shop widened by 59 positions — leader is pulling away.
- Across the 5 apps plotted, 3 improved rank and 1 declined.
Gladly: Ai Customer Support — Head-to-Head vs Leaders in Chat
Gladly: AI Customer Support appears in the Chat category on the Shopify App Store — the comparison table above shows where it sits versus the leaders. Direct competitors on this view include IG Facebook & Instagram Shop, Chatty AI Chatbot & Live Chat and Shopify Inbox.
Gladly: Ai Customer Support — Long-Term Ranking Trajectory vs Leaders in Chat
Gladly: AI Customer Support climbed from #85 to #80 in Chat over the charted period — sustained ranking improvement against the comparison set. The gap to IG Facebook & Instagram Shop (#1) has widened by 59 positions — IG Facebook & Instagram Shop is pulling away. Across the 5 apps plotted, 3 improved their rank and 1 declined over the charted window.
Top Categories Gladly: Ai Customer Support Ranks In on Shopify
- Keyword customer support — Currently #3 in this keyword (climbed 4 positions this month).
- Collection Apps that enhance your custom storefront — Currently #19 in this collection (climbed 5 positions this month).
- Keyword Response templates — Currently #21 in this keyword (climbed 4 positions this month).
- Keyword Voice support — Currently #21 in this keyword (climbed 5 positions this month).
Gladly: Ai Customer Support on Shopify — Benchmarks FAQs
1. Which apps does Gladly: AI Customer Support compete with on Shopify?
Gladly: AI Customer Support's closest competitors in Chat on the Shopify App Store include IG Facebook & Instagram Shop, Chatty AI Chatbot & Live Chat, Shopify Inbox and Moose WhatsApp Chat Button. Use the App Selector on the comparison table above to swap competitors in or out, or the Group Selector to benchmark Gladly: AI Customer Support in a different category, keyword, or collection.
2. Is Gladly: AI Customer Support closing the gap on category leaders?
Not currently — over the charted period, Gladly: AI Customer Support's gap to IG Facebook & Instagram Shop (#1) has widened by 59 positions in Chat. Cross-reference with the page-level Market Share sub-tab to see whether share is moving differently.
3. How does Gladly: AI Customer Support's benchmark comparison work on ShopDigest?
The comparison table loads Gladly: AI Customer Support alongside the top apps in its strongest Shopify category (Chat by default) and shows current rank, 30-day average rank, and best ranking over the period. Switch the Group Selector to compare in any other category, keyword, or collection Gladly: AI Customer Support appears in. Switch the page-level sub-tab to swap rank columns for market share % or cumulative review counts of the same comparison set.
4. Can I benchmark Gladly: AI Customer Support against apps in a different category?
Yes — use the Group Selector on the comparison table to pick any of the categories, keywords, or collections Gladly: AI Customer Support ranks in. Switching the group reloads both cards together with the new comparison set; switching the page-level sub-tab (Rankings / Market Share / Reviews) swaps the metric in lock-step across both cards.
