by Triple Whale
Triple Whale provides important metrics and attribution in a user-friendly dashboard.
Free plan · From $219/mo
Hitsteps Web Analytics Shopify App by Hitsteps
Gain valuable information and an edge over competitors by utilizing a comprehensive web analytics tool like Hitsteps. Analyze. Interact. Change.
5.0 12 reviewsFreePaid from $4.99/month
Pros and cons
Pros and cons of Hitsteps Web Analytics
Pros
- Comprehensive Analytics: Detailed tracking of visitor activity, including time spent, location, and product views, with real-time insights.
- Ease of Use: Intuitive interface and straightforward navigation, often compared favorably to Google Analytics.
- Shopify Integration: Seamless compatibility with Shopify, enhancing its native analytics capabilities.
- Free Plan Availability: A free tier is appreciated by small sellers for basic tracking needs.
Cons
- Limited Heatmap Functionality: Basic plans lack advanced heatmap features, restricting usability for some users.
- UI Issues: A few users reported dissatisfaction with the interface design compared to competitors.
Screenshots
About the app
Analyze. Interact. Change.
- Visitor Analytics: Information on who is arriving and leaving, and more details about them.
- Live Chat Support: You can chat and provide live support to your visitors, just like in a physical store.
- Product Tracking: Quickly spot which products are looked at in succession and placed in the cart.
Keywords
detailed web analytics Shopify appsvisitor analytics Shopify appslive chat support Shopify appsproduct view tracking Shopify appscart behavior analytics Shopify appscompetitive advantage analytics Shopify appssales improvement analytics Shopify appsreal-time visitor tracking Shopify appsShopify analytics toolsvisitor behavior insights Shopify apps
Key features
- Track real-time visitor behavior and demographics for better marketing insights.
- Engage visitors instantly with live chat support to boost conversions.
- Monitor which products are frequently viewed together and added to carts.
Pricing
Hitsteps Web Analytics pricing plans
Free Plan
$0 /month
- Below 2k pageviews per month
- Web Analytics Live Dashboard
- Email Reports
- Visitor Profile and Filter
- Page Speed Meter
Starter Plan
$4.99 /month
- Below 10k pageviews per month
- All from Free web analytics plan
- Live Chat with Visitors
- Triggers
Growth Plan
$9.99 /month
- Below 50k pageviews per month
- All from Starter web analytics plan
- Heatmap
- More Triggers
Pro Plan
$21 /month
- Below 500k pageviews per month
- All from Basic web analytics plan
- Uptime Monitoring
- More Heatmap capacity
- More Triggers
Not sure which plan to pick? Discuss Free Plan or Starter Plan plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Hitsteps Web Analytics costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Hitsteps Web Analytics is Free Plan. The paid plans offered by Hitsteps Web Analytics are Starter Plan, Growth Plan, Pro Plan.
The details of the plans are outlined below.
- Free Plan: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Below 2k pageviews per month, Web Analytics Live Dashboard, Email Reports, Visitor Profile and Filter, Page Speed Meter.
- Starter Plan: the Starter Plan plan costs $4.99 and comes with a 7-day free trial period. The plan offers a host of features, including Below 10k pageviews per month, All from Free web analytics plan, Live Chat with Visitors, Triggers.
- Growth Plan: the Growth Plan plan costs $9.99 and comes with a 7-day free trial period. The plan offers a host of features, including Below 50k pageviews per month, All from Starter web analytics plan, Heatmap, More Triggers.
- Pro Plan: the Pro Plan plan costs $21 and comes with a 7-day free trial period. The plan offers a host of features, including Below 500k pageviews per month, All from Basic web analytics plan, Uptime Monitoring, More Heatmap capacity, More Triggers.
Hitsteps Web Analytics price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $4.99, $9.99, $21 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Hitsteps Web Analytics pricing plans, see the official website.
Comparison
Top Hitsteps Web Analytics alternatives — detailed comparison
The table below highlights the crucial differences between Hitsteps Web Analytics and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 5.0 ★ (12 reviews) | 4.0 ★ (92 reviews) | 4.9 ★ (193 reviews) | |
| Developed by | Hitsteps | Triple Whale | Ecom Parkour Limited | |
| Launch date | 20 October 2015 | 4 December 2020 | 18 October 2024 | |
| Pricing | Free, $4.99/month, $9.99/month, $21/month | Free, $219/month, $749/month | Free | |
| Objective | Analyze. Interact. Change. | Find the exact data points to grow your brand | Facebook Pixel & Meta Pixel (CAPI) with Feed & Catalog | |
| Categories | Analytics | Analytics | Ads, Analytics | |
| Key features & highlights | ||||
| Purpose | Gain valuable information and an edge over competitors by utilizing a comprehensive web analytics tool like Hitsteps. | Triple Whale provides important metrics and attribution in a user-friendly dashboard. | Capture conversions on Facebook platforms with our app using CAPI and essential metrics. | |
| Features list |
|
|
| |
| Highlights | — |
|
| |
| User reviews and ratings | ||||
| Recommended | 100.0% | 79.3% | 97.9% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 4 | 3 | 0 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 7 day(s) | No | No | |
| Technical information | ||||
| Rating | 5.0 ★ | 4.0 ★ | 4.9 ★ | |
| Total reviews | 12 | 92 | 192 | |
| Launch date | 20 October 2015 | 4 December 2020 | 18 October 2024 | |
More details about Hitsteps Web Analytics
Product description
Hitsteps Analytics is a real-time web statistics and analytics tool that offers live chat capabilities with online visitors. It allows you to monitor your website's traffic, track visitor activities, and understand user behavior on different pages, thus aiding in marketing exposure and SEO strategies.
AI summary
The app is a Shopify analytics tool designed to track and analyze customer activity on e-commerce websites, offering features such as real-time visitor monitoring, heatmaps, sales data tracking, and geographic insights. It provides detailed reports on user behavior, including page visits, cart additions, and time spent on site, with a user-friendly interface that simplifies navigation and data interpretation. The app is particularly noted for its ease of use, clear dashboard, and ability to filter out bot traffic, making it a practical alternative to more complex platforms like Google Analytics. A free plan is available, catering to small sellers, while advanced features like heatmaps require a pro subscription. However, some limitations include a less intuitive UI for certain users and restricted functionality in lower-tier plans. Customer service responsiveness has been inconsistent, though many find the app’s value and feature set outweigh these drawbacks. Overall, it serves as a comprehensive solution for merchants seeking actionable insights to optimize their stores.
Support
For any questions, concerns, or assistance with Hitsteps Web Analytics, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Hitsteps Web Analytics offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Hitsteps Web Analytics are available in various languages on the Shopify app store, including English.
Hitsteps Web Analytics support information in a nutshell
| Support email | sales |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Hitsteps Web Analytics seamlessly integrates with are given below.
CheckoutImpressPagesJoomlaprestashopWixWordPress
Developer
| Name | Hitsteps |
| Profile | See all apps by Hitsteps |
| Website | View developer profile |
| Address | Regalia Residence, Kuala Lumpur, KUL, 50250 |
Installation
How to install Hitsteps Web Analytics on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Hitsteps team.
2
The developer gets in touch
Hitsteps contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
5.0
★★★★★
12 total reviews
Hitsteps Web Analytics has an overall rating of 5.0 stars from a total of 12 reviews on the Shopify app store. Of these, 12 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Endurofrom New Zealand · 25 February 2025
We are currently trialling Hitsteps and it is very useful. Being able to track customer activity on our site that leads to cart additions helps us fine tune our product offering. We still have a way to go with our trial but so far we are impressed.
★★★★★Everyday OTfrom Ireland · 28 November 2023
Really enjoyed my free trial, strongly considering signing up for the full membership. Shopify analytics are not enough on it's own and this was very easy to use.
★★★★★Mi Juego Bonitofrom Spain · 27 August 2023
Very easy to check interesting data and insights, easier than in Analytics. Useful menu that make easier to navigate
★★★★★Branches Of Mefrom Australia · 10 May 2022
This is my favourite app. On Shopify's basic plan you get very minimal data, so I use Hitsteps for tracking sales data
★★★★★Japan Objects Storefrom Japan · 31 March 2021
Really helpful! It works well with Shopify and much easier to understand than Google Analytics. The only thing is the Heatmap functionality is rather limited if you are not on the Pro plan.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#6
session-recording-heatmapping
Total reviews
12
No change vs 30 days ago
Average rating
5.0 ★
0.00 vs 30 days ago
Top market
NZ
34.8% of installs
Category & keyword rankings
Position and market share today
| Collectionsession-recording-heatmapping | #6 | 0.0% |
| Keywordprogressive web | #24 | — |
| KeywordVisitor IP | #40 | — |
| KeywordWeb scraping | #45 | — |
Reviews trend
Cumulative reviews · last 6 months
12 → 12 reviews · rating steady at 5.0★
Ranks #6 in 1 of 10 App Store groups tracked.Open full charts →
Hitsteps Web Analytics FAQs
How do I install the Hitsteps Web Analytics Shopify app?
To install Hitsteps Web Analytics on your Shopify store, click on the Hitsteps Web Analytics installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Hitsteps Web Analytics on your Shopify store, then contact us now.
What are the key features of Hitsteps Web Analytics?
The key features offered by Hitsteps Web Analytics to Shopify store owners are:
- Analytics about who is coming in and who is going out and know more about them.
- Just like a real shop, you can start a chat and live support with your visitors.
- Easily identify which products are viewed one after another and added to cart.
Does Hitsteps Web Analytics integrate with other Shopify apps or tools?
Yes, Hitsteps Web Analytics seamlessly integrates with other Shopify apps or tools, such as Information on who is arriving and leaving, and more details about them., You can chat and provide live support to your visitors, just like in a physical store., Quickly spot which products are looked at in succession and placed in the cart..
Is there a free trial available for Hitsteps Web Analytics?
Yes, Hitsteps Web Analytics offers a 7-day free trial on all its paid plans.
What are the pricing plans for Hitsteps Web Analytics?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $4.99/month, $9.99/month, $21/month, and come with a 7-day free trial period.
How does billing work for Hitsteps Web Analytics?
Hitsteps Web Analytics uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Hitsteps Web Analytics allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Hitsteps Web Analytics offer customer support?
Yes, Hitsteps Web Analytics offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Hitsteps Web Analytics offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Hitsteps Web Analytics compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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5.0★★★★★12 reviews · 100.0% positive
Writing reviews on ShopDigest is coming soon.
- ENEnduro★★★★★
We are currently trialling Hitsteps and it is very useful. Being able to track customer activity on our site that leads to cart additions helps us fine tune our product offering. We still have a way to go with our trial but so far we are impressed.
- EOEveryday OT★★★★★
Really enjoyed my free trial, strongly considering signing up for the full membership. Shopify analytics are not enough on it's own and this was very easy to use.
- MJMi Juego Bonito★★★★★
Very easy to check interesting data and insights, easier than in Analytics. Useful menu that make easier to navigate
- BOBranches Of Me★★★★★
This is my favourite app. On Shopify's basic plan you get very minimal data, so I use Hitsteps for tracking sales data
- JOJapan Objects Store★★★★★
Really helpful! It works well with Shopify and much easier to understand than Google Analytics. The only thing is the Heatmap functionality is rather limited if you are not on the Pro plan.
- BHBarrel House Distribution★★★★★
Great information to run your business, Hitsteps can pinpoint the time, location, the products and who exactly was looking at your website in real time.
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