Chat Assignment Shopify Apps — Full Market Share Table
All tracked chat assignment Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Shopify Inbox | 56.03% | 0.79 | Declining |
| 2 |  Chatty AI Chatbot & Live Chat | 39.87% | 1.13 | Climbing |
| 3 |  Commslayer: AI Helpdesk & Chat | 2.33% | 1.45 | Climbing |
| 4 |  Moose AI Chatbot & Live Chat | 0.50% | 1.02 | Declining |
| 5 |  Gorgias: AI, Helpdesk & Chat | 0.40% | 0.14 | Climbing |
| 6 |  WhatFlow WhatsApp Business API | 0.19% | 0.15 | Climbing |
| 7 |  Zoko WhatsApp Marketing & Chat | 0.16% | 0.16 | Climbing |
| 8 |  Tidio: AI Chatbot & Live Chat | 0.16% | 0.01 | Declining |
| 9 |  KwikEngage: Whatsapp Marketing | 0.10% | 0.28 | Declining |
| 10 |  Zipchat AI Chatbot & Live Chat | 0.07% | 0.75 | Declining |
Showing 1-10 out of 25
Key Insights:
- Shopify Inbox holds 56.0% share of chat assignment app installs — 16.2pp ahead of Chatty AI Chatbot & Live Chat (39.9%).
- Top 3 apps (Shopify Inbox, Chatty AI Chatbot & Live Chat, Commslayer: AI Helpdesk & Chat) account for 98.2% of all chat assignment install share — a competitive market.
- Commslayer: AI Helpdesk & Chat is gaining share fastest this month (+1.45pp) — the largest single gainer among the top chat assignment apps by share.
- Moose AI Chatbot & Live Chat is losing share fastest (-1.02pp) — could indicate a churning user base or a stronger challenger gaining ground.
Chat Assignment Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 chat assignment Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Shopify Inbox | 78.3% | 55.3%22.96 | 58.4%3.12 | 57.8%0.62 | 56.9%0.96 | 56.0%0.85 |
| Chatty AI Chatbot & Live Chat | 15.2% | 38.7%23.45 | 36.3%2.37 | 37.6%1.29 | 38.7%1.14 | 39.9%1.17 |
| Commslayer: AI Helpdesk & Chat | 0.7% | 2.8%2.18 | 3.0%0.14 | 1.4%1.62 | 0.9%0.45 | 2.4%1.44 |
| Moose AI Chatbot & Live Chat | 0.1% | 0.1%0.01 | 0.1%0.02 | 1.4%1.36 | 0.8%0.64 | 0.5%0.28 |
| Gorgias: AI, Helpdesk & Chat | 0.1% | 0.2%0.11 | 0.1%0.07 | 0.2%0.02 | 0.3%0.11 | 0.4%0.13 |
Key Insights:
- Shopify Inbox's share contracted from 78.3% → 56.0% over the charted period.
- Of the top 5 tracked chat assignment apps, 4 grew share and 1 lost share — challengers are eating into leader's share.
Top Chat Assignment Shopify Apps by Country
Per-country market share rankings for chat assignment Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Shopify Inbox | Shopify Inbox | Shopify Inbox | Shopify Inbox | Shopify Inbox |
| 2 | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat |
| 3 | Commslayer: AI Helpdesk & Chat | Commslayer: AI Helpdesk & Chat | KwikEngage: Whatsapp Marketing | Tidio: AI Chatbot & Live Chat | Commslayer: AI Helpdesk & Chat |
| 4 | Moose AI Chatbot & Live Chat | Gorgias: AI, Helpdesk & Chat | Zoko WhatsApp Marketing & Chat |  Wa: WhatsApp Chat, WhatsApp AI | Moose AI Chatbot & Live Chat |
| 5 | Gorgias: AI, Helpdesk & Chat | Moose AI Chatbot & Live Chat | Moose AI Chatbot & Live Chat |  CK: Abandoned cart on WhatsApp | Gorgias: AI, Helpdesk & Chat |
Key Insights:
- Shopify Inbox leads chat assignment apps in all 4 tracked markets — United States, India, China, United Kingdom.
Top 5 Apps in Chat Assignment
- Chatty AI Chatbot & Live Chat — Leads chat assignment apps with 39.9% install share, rated 4.9★ — gaining share this month.
- Shopify Inbox — Holds 56.0% of chat assignment app install share, rated 4.6★ — losing share this month.
- Wa: WhatsApp Chat, WhatsApp AI — Holds 0 of chat assignment app install share, rated 4.9★.
- CK: Abandoned cart on WhatsApp — Holds 0 of chat assignment app install share, rated 5.0★.
- Commslayer: AI Helpdesk & Chat — Holds 2.3% of chat assignment app install share, rated 4.9★ — gaining share this month.
Chat Assignment Shopify Apps — Frequently Asked Questions
1. Which chat assignment app has the highest market share on Shopify?
Shopify Inbox currently holds the highest market share for chat assignment apps at 56.0%, but the category is competitive — Chatty AI Chatbot & Live Chat is close behind at 39.9%. The right choice depends on your specific store needs.
2. How is market share calculated for chat assignment Shopify apps?
For chat assignment (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which chat assignment apps are gaining market share on Shopify?
Commslayer: AI Helpdesk & Chat is gaining chat assignment app market share fastest this month, up +1.45pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which chat assignment apps are losing market share on Shopify?
Moose AI Chatbot & Live Chat has lost the most market share this month among chat assignment apps (-1.02pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most chat assignment Shopify app installs?
United States drives the largest share of chat assignment app installs at 32.7%, followed by United Kingdom at 8.5% and Australia at 6.4%. Use the country picker on the third card to compare market leaders by country.
6. How many chat assignment apps does ShopDigest track on Shopify?
ShopDigest tracks 96 chat assignment apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share chat assignment app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under chat assignment (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For chat assignment, Shopify Inbox leads on share; see the rankings tab for who currently holds #1 position.
