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Video Calls Shopify Apps – Market Share Breakdown

(Updated October 2026) See which video calls Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.

Preorder Now Presale Timesact currently leads on 70.8% market share, followed by Tidio: AI Chatbot & Live Chat at 23.9%. A concentrated field — one app holds most of the tracked installs.

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Video Calls Shopify Apps — Full Market Share Table

All tracked video calls Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.

Date Range
From
—
To
Countries
Order By
Market Share is as ofToday.Change is betweenSep 23andToday
#AppMarket ShareChangeStatus
1Preorder Now Presale Timesact70.55%3.90Climbing
2Tidio: AI Chatbot & Live Chat23.93%1.56Declining
3Bat Preorders | Preorder Now4.07%0.28Climbing
4DPL ‑ Etsy Integration0.98%0.22Declining
5Re:amaze AI Helpdesk & Chat0.25%0.24Climbing
6BetterDocs FAQ Knowledge Base0.19%0.23Declining
7Xero, QuickBooks or MYOB Sync0.02%0.00Climbing
8LiveChat: AI live chat by Text0.01%0.00Climbing
9Appointment Booking Aptbook0.00%0.00Climbing
10REVE Chat AI Agent & Live Chat0.00%0.00Climbing

Showing 1-10 out of 23

Key Insights:

  • Preorder Now Presale Timesact holds 70.6% share of video calls app installs — 46.6pp ahead of Tidio: AI Chatbot & Live Chat (23.9%).
  • Top 3 apps (Preorder Now Presale Timesact, Tidio: AI Chatbot & Live Chat, Bat Preorders | Preorder Now) account for 98.6% of all video calls install share — a concentrated market.
  • Preorder Now Presale Timesact is gaining share fastest this month (+3.90pp) — the largest single gainer among the top video calls apps by share.
  • Tidio: AI Chatbot & Live Chat is losing share fastest (-1.56pp) — could indicate a churning user base or a stronger challenger gaining ground.
See more insights

Video Calls Shopify Apps — Market Share Over Time

Monthly market share trajectory for the top 5 video calls Shopify apps over the past year — see who's gaining or losing install share month by month.

Date Range
From
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To
Countries
App Selector
Time Granularity
Charts Data
Monthly market share % for the top 5 video calls Shopify apps over the latest 6 months.
AppMay 2026Jun 2026Jul 2026Aug 2026Sep 2026Oct 2026
Preorder Now Presale TimesactPreorder Now Presale Timesact56.5%61.7%5.2662.6%0.9065.1%2.4668.9%3.7970.8%1.91
Tidio: AI Chatbot & Live ChatTidio: AI Chatbot & Live Chat28.5%30.1%1.5728.1%1.9926.4%1.6824.2%2.2023.9%0.35
Bat Preorders | Preorder NowBat Preorders | Preorder Now13.0%0.3%12.730.4%0.112.0%1.603.6%1.633.9%0.31
DPL ‑ Etsy IntegrationDPL ‑ Etsy Integration1.4%7.4%5.927.8%0.486.1%1.781.9%4.131.0%0.96
Re:amaze AI Helpdesk & ChatRe:amaze AI Helpdesk & Chat0.0%0.0%0.020.0%0.020.0%0.020.0%0.020.3%0.24

Key Insights:

  • Preorder Now Presale Timesact's share expanded from 56.5% → 70.8% over the charted period.
  • Of the top 5 tracked video calls apps, 2 grew share and 3 lost share — leader is widening the gap.
See more insights

Top Video Calls Shopify Apps by Country

Per-country market share rankings for video calls Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.

Date
Countries
# WorldwideUnited StatesIndiaChinaUnited Kingdom
1Preorder Now Presale TimesactPreorder Now Presale TimesactBat Preorders | Preorder NowTidio: AI Chatbot & Live ChatPreorder Now Presale Timesact
2Tidio: AI Chatbot & Live ChatTidio: AI Chatbot & Live ChatTidio: AI Chatbot & Live ChatPreorder Now Presale TimesactTidio: AI Chatbot & Live Chat
3Bat Preorders | Preorder NowBat Preorders | Preorder NowDPL ‑ Etsy IntegrationMyShop ‑ Whats APP Chat ButtonBat Preorders | Preorder Now
4DPL ‑ Etsy IntegrationDPL ‑ Etsy IntegrationPreorder Now Presale TimesactBat Preorders | Preorder NowDPL ‑ Etsy Integration
5Re:amaze AI Helpdesk & ChatRe:amaze AI Helpdesk & ChatMyShop ‑ Whats APP Chat ButtonRe:amaze AI Helpdesk & ChatBetterDocs FAQ Knowledge Base

Key Insights:

  • Preorder Now Presale Timesact leads video calls apps in 2 of 4 tracked markets (United States, United Kingdom).
  • Preorder Now Presale Timesact leads worldwide, but 2 of 4 tracked markets crown a different leader — Bat Preorders | Preorder Now in India, Tidio: AI Chatbot & Live Chat in China.
See more insights
Data issue or feedback? Reach out to us at [email protected].

Market Share Distribution Across Video Calls Shopify Apps

Preorder Now Presale Timesact dominates video calls app installs with 70.6% of all share — more than 2.9× the share of #2 Tidio: AI Chatbot & Live Chat at 23.9%. Bat Preorders | Preorder Now rounds out the top 3 at 4.1%. Combined, the top 3 apps cover 98.6% of all video calls app share — a tight oligopoly. Notable mover: Preorder Now Presale Timesact is gaining share fastest this month (+3.90pp). Tidio: AI Chatbot & Live Chat has lost the most share this month (-1.56pp) — the largest single decliner among the top video calls apps.

Preorder Now Presale Timesact's 70.6% share comes from real install volume across many video calls store types — at 2.9× the share of Tidio: AI Chatbot & Live Chat, the gap is wide enough that lower-ranked alternatives only make sense for narrow niches the leader doesn't prioritize.

Video Calls Shopify Apps — Market Share Trend Analysis

Preorder Now Presale Timesact's share grew from 56.5% (May 2026) to 70.8% (Oct 2026) — a +14.3pp gain that points to widening dominance among video calls apps rather than a single-month spike. Across the top 5 plotted video calls apps, 3 lost share while only 2 gained — the leader is consolidating at others' expense.

Preorder Now Presale Timesact's +14.3pp share gain in video calls is the kind of leader-side expansion that's hard to unwind quickly — challengers typically need a step-change in product fit to reverse a share trajectory of this size.

Country-Level Leadership for Video Calls Shopify Apps

Preorder Now Presale Timesact leads in 2 markets — United States, United Kingdom. Bat Preorders | Preorder Now leads in India, ahead of Tidio: AI Chatbot & Live Chat. Tidio: AI Chatbot & Live Chat leads in China.

Globally, Preorder Now Presale Timesact leads video calls app installs. 2 of 4 tracked markets crown a different leader: Bat Preorders | Preorder Now in India, Tidio: AI Chatbot & Live Chat in China — regional preferences override the global leader's reach in these markets.

Top 5 Apps in Video Calls

  1. Preorder Now Presale Timesact — Leads video calls apps with 70.8% install share, rated 5.0★ — gaining share this month.
  2. Tidio: AI Chatbot & Live Chat — Holds 23.9% of video calls app install share, rated 4.8★ — losing share this month.
  3. MyShop ‑ Whats APP Chat Button — Holds 0 of video calls app install share, rated 4.1★.
  4. Bat Preorders | Preorder Now — Holds 3.9% of video calls app install share, rated 4.9★ — gaining share this month.
  5. Re:amaze AI Helpdesk & Chat — Holds 0.3% of video calls app install share, rated 4.4★ — gaining share this month.

Video Calls Shopify Apps — Frequently Asked Questions

1. Which video calls app has the highest market share on Shopify?

Preorder Now Presale Timesact dominates the video calls category on Shopify with 70.6% of installs — 46.6pp ahead of Tidio: AI Chatbot & Live Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.

2. How is market share calculated for video calls Shopify apps?

For video calls (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.

3. Which video calls apps are gaining market share on Shopify?

Preorder Now Presale Timesact is gaining video calls app market share fastest this month, up +3.90pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.

4. Which video calls apps are losing market share on Shopify?

Tidio: AI Chatbot & Live Chat has lost the most market share this month among video calls apps (-1.56pp). Sort the table by Change (Low to High) to see the full list of decliners.

5. Which countries drive the most video calls Shopify app installs?

United States drives the largest share of video calls app installs at 37.6%, followed by Australia at 11.6% and United Kingdom at 11.1%. Use the country picker on the third card to compare market leaders by country.

6. How many video calls apps does ShopDigest track on Shopify?

ShopDigest tracks 95 video calls apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.

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