by Dondy
Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service.
Free plan · From $6.99/mo · 7d trial
Kommo: AI‑powered WhatsApp CRM Shopify App by Kommo
Build client relationships on AI-powered WhatsApp CRM to grow your business Easy-to-use, messenger-based CRM system
2.3 7 reviewsPaid from $25/month
Screenshots
About the app
Easy-to-use, messenger-based CRM system
- Nurture and manage your Shopify orders effectively with Kommo's sales pipeline.
- Complete client info in lead profiles: contacts, tasks, notes, chats, & calls.
- Automate sales and communication with tools like Salesbot, AI agent & more.
- Add a website chat button to your Shopify store.
- Activate an AI agent for inquiries on shipping, products, payments, & policies.
Keywords
AI WhatsApp CRM Shopify appsmessenger-based CRM Shopify appsautomate sales Shopify appsShopify chat button appsAI agent Shopify appsclient relationship Shopify appssales pipeline Shopify appsWhatsApp CRM Shopify appsautomate communication Shopify appslead management Shopify apps
Key features
- Automate customer inquiries and sales with a powerful AI agent.
- Manage leads and orders efficiently through a unified sales pipeline.
- Sync Shopify orders with WhatsApp for seamless customer communication.
Pricing
Kommo: AI‑powered WhatsApp CRM pricing plans
Shopify Plan
$25 /month
- Lead & contact management
- Customizable sales stages & pipelines
- Connect WhatsApp & other messengers
Not sure which plan to pick? Discuss Shopify Plan plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Kommo: AI‑powered WhatsApp CRM costs for each of the plan(s)
The app has 1 pricing plan: 0 free and 1 paid. The paid plan offered by Kommo: AI‑powered WhatsApp CRM is Shopify Plan.
The details of the plans are outlined below.
- Shopify Plan: the Shopify Plan plan costs $25 and comes with a 14-day free trial period. The plan offers a host of features, including Lead & contact management, Customizable sales stages & pipelines, Connect WhatsApp & other messengers.
Kommo: AI‑powered WhatsApp CRM price summary
| Pricing summary | $25/month. Free trial available. |
| Total pricing plan(s) | 1 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 1 |
| Cost of paid plan(s) | $25 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Kommo: AI‑powered WhatsApp CRM pricing plans, see the official website.
Comparison
Top Kommo: AI‑powered WhatsApp CRM alternatives — detailed comparison
The table below highlights the crucial differences between Kommo: AI‑powered WhatsApp CRM and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 1.6 ★ (7 reviews) | 4.9 ★ (825 reviews) | 4.6 ★ (5,816 reviews) | |
| Developed by | Kommo | Dondy | Shopify | |
| Launch date | 15 September 2023 | 15 March 2023 | 14 August 2019 | |
| Pricing | $25/month | Free, $6.99/month, $79.99/month, $159.99/month | Free | |
| Objective | Easy-to-use, messenger-based CRM system | Abandoned cart recovery, AI agent & automations on WhatsApp | Engage with customers and boost sales using free chat. | |
| Categories | Chat | Abandoned cart, Chat | Chat | |
| Key features & highlights | ||||
| Purpose | Build client relationships on AI-powered WhatsApp CRM to grow your business | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | Get new customers and make sales by interacting with shoppers in chat. | |
| Features list |
|
|
| |
| Highlights | — |
|
| |
| User reviews and ratings | ||||
| Recommended | 28.6% | 96.2% | 91.9% | |
| Pros | — |
|
| |
| Cons | — |
|
| |
| Pricing and plans | ||||
| Total pricing plans | 1 | 4 | 0 | |
| Free plan | Not available | Available | Not available | |
| Free trial | Yes, for 14 day(s) | Yes, for 7 day(s) | No | |
| Technical information | ||||
| Rating | 1.6 ★ | 4.9 ★ | 4.6 ★ | |
| Total reviews | 7 | 841 | 5,832 | |
| Launch date | 15 September 2023 | 15 March 2023 | 14 August 2019 | |
More details about Kommo: AI‑powered WhatsApp CRM
Product description
Kommo is a messenger-based CRM with a powerful AI Agent designed to boost sales for small businesses. Integrated with Shopify, WhatsApp, Instagram, and more, it features a unified inbox, chatbot builder, WhatsApp widget, and sales pipeline. Kommo's AI Agent handles customer inquiries, manages inventory, gives personalized recommendations, and provides 24/7 support—automating sales and service effortlessly.
Support
For any questions, concerns, or assistance with Kommo: AI‑powered WhatsApp CRM, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Kommo: AI‑powered WhatsApp CRM are available in various languages on the Shopify app store, including English, Spanish, and Portuguese (Brazil).
Kommo: AI‑powered WhatsApp CRM support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English, Spanish, and Portuguese (Brazil) |
Integration
The list of top Shopify apps, features or software tools that Kommo: AI‑powered WhatsApp CRM seamlessly integrates with are given below.
calendlyfacebook messengerinstagramwhatsapp business apizoom
Developer
| Name | Kommo |
| Profile | See all apps by Kommo |
| Website | View developer profile |
| Address | 2104 Executive Park Dr, Opelika, AL, 36801 |
Installation
How to install Kommo: AI‑powered WhatsApp CRM on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Kommo team.
2
The developer gets in touch
Kommo contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
2.3
★★☆☆☆
7 total reviews
Kommo: AI‑powered WhatsApp CRM has an overall rating of 2.3 stars from a total of 7 reviews on the Shopify app store. Of these, 2 (28.6%) are positive, 0 (0.0%) are neutral, and 5 (71.4%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★☆Sneakergame.mx®from Mexico · 29 July 2025
Excelente herramienta para llevar un buen control del servicio al cliente, te permite unificar tus diferentes canales de venta (Shopify, Instagram, Fb, WhatsApp, etc) y ver todas las conversaciones desde un solo lugar, eso nos ahorra mucho tiempo en el servicio al cliente y resolución de problemas. La recomendamos ampliamente.
★★★★☆cookingconomifrom United States · 25 July 2025
La uso a diario y me ha ayudado bastante a gestionar diferentes canales de venta desde un solo lugar. Principalmente la utilizo para WhatsApp. Me gustaría que mejoraran un poco las opciones de automatización con IA, espero que lo mejoren pronto!
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#7
crm
Total reviews
7
No change vs 30 days ago
Average rating
2.3 ★
0.00 vs 30 days ago
Top market
US
42.1% of installs
Category & keyword rankings
Position and market share today
| Keywordcrm | #7 | 0.6% ▼0.0 |
| Keywordsmall business | #8 | 2.6% ▲2.4 |
| Keywordmessenger | #12 | 0.0% ▼0.0 |
| KeywordAI-powered | #14 | 0.0% ▲0.0 |
Reviews trend
Cumulative reviews · last 6 months
6 → 7 reviews · rating steady at 2.3★
Ranks #7 in 1 of 10 App Store groups tracked.Open full charts →
Kommo: AI‑powered WhatsApp CRM FAQs
How do I install the Kommo: AI‑powered WhatsApp CRM Shopify app?
To install Kommo: AI‑powered WhatsApp CRM on your Shopify store, click on the Kommo: AI‑powered WhatsApp CRM installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Kommo: AI‑powered WhatsApp CRM on your Shopify store, then contact us now.
What are the key features of Kommo: AI‑powered WhatsApp CRM?
The key features offered by Kommo: AI‑powered WhatsApp CRM to Shopify store owners are:
- Nurture and manage your Shopify orders effectively with Kommo's sales pipeline.
- Complete client info in lead profiles: contacts, tasks, notes, chats, & calls.
- Automate sales and communication with tools like Salesbot, AI agent & more.
- Add a website chat button to your Shopify store.
- Activate an AI agent for inquiries on shipping, products, payments, & policies.
Does Kommo: AI‑powered WhatsApp CRM integrate with other Shopify apps or tools?
Kommo: AI‑powered WhatsApp CRM has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.
Is there a free trial available for Kommo: AI‑powered WhatsApp CRM?
Yes, Kommo: AI‑powered WhatsApp CRM offers a 14-day free trial on all its paid plans.
What are the pricing plans for Kommo: AI‑powered WhatsApp CRM?
The app offers 1 paid plan, which cost $25/month, and comes with a 14-day free trial period.
How does billing work for Kommo: AI‑powered WhatsApp CRM?
Kommo: AI‑powered WhatsApp CRM uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Kommo: AI‑powered WhatsApp CRM allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Kommo: AI‑powered WhatsApp CRM offer customer support?
Yes, Kommo: AI‑powered WhatsApp CRM offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Kommo: AI‑powered WhatsApp CRM compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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Writing reviews on ShopDigest is coming soon.
- SNSneakergame.mx®★★★★☆
Excelente herramienta para llevar un buen control del servicio al cliente, te permite unificar tus diferentes canales de venta (Shopify, Instagram, Fb, WhatsApp, etc) y ver todas las conversaciones desde un solo lugar, eso nos ahorra mucho tiempo en el servicio al cliente y resolución de problemas. La recomendamos ampliamente.
- COcookingconomi★★★★☆
La uso a diario y me ha ayudado bastante a gestionar diferentes canales de venta desde un solo lugar. Principalmente la utilizo para WhatsApp. Me gustaría que mejoraran un poco las opciones de automatización con IA, espero que lo mejoren pronto!
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