Mergn: Email, SMS & WhatsApp Shopify App by Mergn

Drive Incredible Retention via Email, WhatsApp, SMS, Push Notification & Popups Drive Retention via Email, WhatsApp, SMS & Push Notification

5.0 22 reviewsFree

Install in your Shopify store We pass your name, email and store domain to the Mergn team so they can help install and configure the app on your store.

.myshopify.com

Screenshots

Mergn: Email, SMS & WhatsApp Shopify app screenshot 1
Mergn: Email, SMS & WhatsApp Shopify app screenshot 2
Mergn: Email, SMS & WhatsApp Shopify app screenshot 3
Mergn: Email, SMS & WhatsApp Shopify app screenshot 4
Mergn: Email, SMS & WhatsApp Shopify app screenshot 5
Mergn: Email, SMS & WhatsApp Shopify app screenshot 6

About the app

Drive Retention via Email, WhatsApp, SMS & Push Notification

  • Customer Segmentation: Drag‑and‑drop to group customers by behavior & purchases.
  • Targeted Campaigns: Launch one‑off, recurring, or behavior-driven campaigns.
  • Automated Journeys: Personalized flows with incentives and smart reminders.
  • Real-Time Analytics & Reporting: Track conversions, ROI, revenue, & performance.
  • Seamless custom integrations to unlock more possibilities.

Install in your Shopify store We pass your name, email and store domain to the Mergn team so they can help install and configure the app on your store.

Keywords

real-time customer tracking Shopify appsmulti-channel engagement Shopify appscustomer behavior analytics Shopify appsdrag and drop segment builder Shopify appsreal-time campaign analytics Shopify appsdedicated account manager Shopify appscustom integrations Shopify appsboost sales and retention Shopify appscustomer engagement Shopify appsbuild customer affinity Shopify apps

Key features

  • Build customer segments effortlessly with a drag-and-drop interface.
  • Track and analyze customer behavior in real-time for actionable insights.
  • Launch multi-channel campaigns across eight or more platforms seamlessly.

Pricing

Mergn: Email, SMS & WhatsApp pricing plans

$0 /month

Not sure which plan to pick? Discuss plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Mergn: Email, SMS & WhatsApp costs for each of the plan(s)

The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by Mergn: Email, SMS & WhatsApp is .

The details of the plans are outlined below.

  • : this plan is free forever, incurring no subscription costs.

Mergn: Email, SMS & WhatsApp price summary

Pricing summaryFree
Total pricing plan(s)1
Number of free plan(s)1
Number of paid plan(s)0
Free trial availableNo

Install in your Shopify store We pass your name, email and store domain to the Mergn team so they can help install and configure the app on your store.

Comparison

Top Mergn: Email, SMS & WhatsApp alternatives — detailed comparison

The table below highlights the crucial differences between Mergn: Email, SMS & WhatsApp and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Add app
General information
Ratings5.0 ★ (22 reviews)4.8 ★ (4,663 reviews)4.7 ★ (3,381 reviews)
Developed byMergnShopifyKlaviyo
Launch date15 August 202414 April 202020 September 2012
PricingFreeFreeFree, $15/month, $20/month
ObjectiveDrive Retention via Email, WhatsApp, SMS & Push NotificationEmail marketing tailored for businessA combined platform for email, SMS, and more customer interactions.
CategoriesEmail marketing, SMS marketingEmail marketing, SMS marketingEmail marketing, SMS marketing
Key features & highlights
PurposeDrive Incredible Retention via Email, WhatsApp, SMS, Push Notification & PopupsConnect and maintain long-term relationships with customers using Shopify's commerce-focused email.Smart automated marketing for retail, ecommerce, and wellness companies
Features list
  • Build customer segments effortlessly with a drag-and-drop interface.
  • Track and analyze customer behavior in real-time for actionable insights.
  • Launch multi-channel campaigns across eight or more platforms seamlessly.
  • Send branded emails to segmented customer groups directly from your store.
  • Use customizable templates for products, sales, holidays, and events.
  • AI generates optimized subject lines, email copy, and send times.
  • Merge data from multiple platforms for unified customer insights.
  • Segment users based on real-time and historical behavior for precise targeting.
  • Automate coupon creation and tracking for streamlined campaigns.
Highlights—
  • Based in United States
  • Based in Canada
User reviews and ratings
Recommended100.0%94.0%90.2%
Pros—
  • The app is consistently praised for its intuitive and user-friendly interface, making it accessible even for non-tech-savvy users.
  • Users appreciate the variety of pre-made templates and the ability to easily customize emails to fit their branding.
  • Seamless integration with Shopify stores simplifies email marketing and performance tracking.
  • Many users highlight the app’s affordability, especially for small businesses, with free tiers and low-cost options.
  • The app’s automation capabilities, such as scheduled emails, are frequently mentioned as valuable time-savers.
  • The app is often recommended for beginners due to its straightforward setup and minimal learning curve.
  • Despite its simplicity, the app delivers professional-looking emails that drive customer engagement and sales.
  • The inclusion of free monthly emails is a significant advantage for startups and small businesses.
  • The app is frequently praised for its intuitive interface and straightforward setup.
  • Users highlight the app’s advanced capabilities, especially for segmentation and automation.
  • Many reviews commend the responsive and helpful customer service.
  • Seamless compatibility with Shopify is a recurring positive theme.
  • Users report significant revenue growth and improved engagement from campaigns.
  • The availability of a free tier is appreciated by new users.
  • The app provides comprehensive data tracking and reporting tools.
  • Pre-built flows and automation features save time and enhance efficiency.
  • The clean layout and intuitive navigation are frequently mentioned.
  • Onboarding materials, webinars, and tutorials are valued for easing the learning curve.
Cons—
  • Many users express a desire for more diverse and advanced template options.
  • Some reviewers report frustration with undisclosed sending limits that disrupt campaigns.
  • A recurring complaint involves emails not being delivered promptly or ending up in spam folders.
  • Advanced users find the app too simplistic, lacking features like detailed analytics or automation sequences.
  • Instances of app crashes, failed campaigns, and unresolved technical issues are noted by several users.
  • Several users report unresponsive or ineffective support when facing issues.
  • The cost is cited as a barrier, especially for small businesses.
  • Some users experienced abrupt account closures with unclear reasons.
  • Canceling subscriptions is described as cumbersome and unresponsive.
  • Occasional technical issues, such as integration errors or feature malfunctions, are noted.
  • The overlapping theme of Customer Support was retained under Pros as the majority of reviews praised it, despite a few negative mentions. Slow Customer Support was removed from Cons to avoid redundancy.
Pricing and plans
Total pricing plans013
Free planNot availableAvailableAvailable
Free trialNoNoNo
Technical information
Rating5.0 ★4.8 ★4.7 ★
Total reviews224,7613,424
Launch date15 August 202414 April 202020 September 2012

More details about Mergn: Email, SMS & WhatsApp

Product description

Mergn helps Shopify merchants boost retention and drive repeat purchases through journeys and multi-channel campaigns, engaging customers at the right moments. Its strength is active engagement, letting brands run personalized journeys across email, SMS, WhatsApp, and push notifications to build habits and encourage reorders. Mergn provides detailed analytics for journeys and campaigns, while behavioral and website insights inform campaigns, turning interactions into meaningful actions.

Support

For any questions, concerns, or assistance with Mergn: Email, SMS & WhatsApp, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the Mergn: Email, SMS & WhatsApp are available in various languages on the Shopify app store, including English.

Mergn: Email, SMS & WhatsApp support information in a nutshell
Support emaildev@mergn.com
Contact number(s)Not available
FAQ pageNot available
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that Mergn: Email, SMS & WhatsApp seamlessly integrates with are given below.

Checkout
Developer
NameMergn
ProfileSee all apps by Mergn
WebsiteView developer profile
AddressHive at Nishat DHA Phase VI, Karachi, 75290

Installation

How to install Mergn: Email, SMS & WhatsApp on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Mergn team.

2

The developer gets in touch

Mergn contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

5.0
★★★★★
22 total reviews
522
40
30
20
10

Mergn: Email, SMS & WhatsApp has an overall rating of 5.0 stars from a total of 22 reviews on the Shopify app store. Of these, 22 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Allurebeautypkfrom Pakistan · 4 June 2026

We've had a great experience with Mergn so far. What stands out most is how responsive and supportive the team has been throughout the process. They’re always open to feedback and proactive in helping us make the most of the platform.Since implementing the app, we've seen stronger customer engagement and a positive impact on our overall conversion performance. The platform is intuitive, reliable, and clearly built with the user in mind. It's refreshing to work with a team that is genuinely invested in their customers' success.

★★★★★Rawanfrom Pakistan · 14 May 2026

Mergn has been genuinely helpful for improving our retention workflows and customer journeys. The best part honestly has been the team and their eagerness to truly understand problems and what we want and solve them quickly. They are responsive, proactive, and constantly improving the platform based on real feedback. The integration process was smooth, and overall execution has become much more efficient for us.

★★★★★Powerhouse Expressfrom Pakistan · 9 March 2026

Mergn has been a valuable addition to our Shopify tech stack at Powerhouse Express. The platform gives us deeper visibility into customer journeys, campaign performance, and retention opportunities, allowing us to make more data-driven marketing decisions.Since implementing Mergn, we’ve been able to better understand our customers and optimize engagement across multiple touchpoints. The insights are clear, actionable, and genuinely useful for growing an e-commerce business.Equally impressive is the support from the Mergn team that have been responsive, proactive, and always helpful from the start. Highly recommended for Shopify stores that want to elevate their CRM and customer analytics capabilities.

★★★★★Asradermfrom Pakistan · 27 February 2026

Since implementing Mergin at Asasraderm we’ve seen a clear improvement in customer engagement and retention. The platform makes it much easier to stay connected with customers and deliver timely, personalized communication that strengthens long-term relationships.One of the biggest advantages is its multi-channel accessibility. For any brand that truly values customer experience and wants to improve retention, Mergin is a powerful and reliable solution.

★★★★★Cozmeticafrom Pakistan · 26 February 2026

Mergn has proven to be a valuable partner for us. The team is genuinely customer‑centric, highly responsive, and consistently enthusiastic about helping us unlock better outcomes. Since adopting the app, we’ve observed noticeable improvements in conversion performance and richer engagement touchpoints, which have translated into higher customer retention. A thoughtful, well‑built solution backed by a team that truly cares.

Install in your Shopify store We pass your name, email and store domain to the Mergn team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#12
Feedback requests
Total reviews
22
No change vs 30 days ago
Average rating
5.0 ★
0.00 vs 30 days ago
Top market
PK
100.0% of installs

Category & keyword rankings

Position and market share today

KeywordFeedback requests#120.0% ▲0.0
KeywordConversion metrics#150.0% ▼0.0
KeywordROI tracking#160.0% ▼0.0
Keywordpush notifications#190.0% ▼0.0

Reviews trend

Cumulative reviews · last 6 months

21 → 22 reviews · rating steady at 5.0★
Ranks #12 in 1 of 10 App Store groups tracked.Open full charts →

Mergn: Email, SMS & WhatsApp FAQs

How do I install the Mergn: Email, SMS & WhatsApp Shopify app?
To install Mergn: Email, SMS & WhatsApp on your Shopify store, click on the Mergn: Email, SMS & WhatsApp installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Mergn: Email, SMS & WhatsApp on your Shopify store, then contact us now.
What are the key features of Mergn: Email, SMS & WhatsApp?

The key features offered by Mergn: Email, SMS & WhatsApp to Shopify store owners are:

  • Customer Segmentation: Drag‑and‑drop to group customers by behavior & purchases.
  • Targeted Campaigns: Launch one‑off, recurring, or behavior-driven campaigns.
  • Automated Journeys: Personalized flows with incentives and smart reminders.
  • Real-Time Analytics & Reporting: Track conversions, ROI, revenue, & performance.
  • Seamless custom integrations to unlock more possibilities.
Does Mergn: Email, SMS & WhatsApp integrate with other Shopify apps or tools?

Mergn: Email, SMS & WhatsApp has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.

Is there a free trial available for Mergn: Email, SMS & WhatsApp?

No, Mergn: Email, SMS & WhatsApp does not offer any free trial.

What are the pricing plans for Mergn: Email, SMS & WhatsApp?

The app offers 1 plan that is forever-free.

How does billing work for Mergn: Email, SMS & WhatsApp?

Mergn: Email, SMS & WhatsApp is completely free to install and use. Additional charges may or may not apply.

Can I cancel or upgrade my subscription plan at any time?

Yes, Mergn: Email, SMS & WhatsApp allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Mergn: Email, SMS & WhatsApp offer customer support?

Yes, Mergn: Email, SMS & WhatsApp offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is Mergn: Email, SMS & WhatsApp compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Alternatives

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Mergn team so they can help install and configure the app on your store.

.myshopify.com
5.0★★★★★22 reviews · 100.0% positive

Writing reviews on ShopDigest is coming soon.

  • AL
    AllurebeautypkPakistan · 4 Jun 2026
    ★★★★★

    We've had a great experience with Mergn so far. What stands out most is how responsive and supportive the team has been throughout the process. They’re always open to feedback and proactive in helping us make the most of the platform.Since implementing the app, we've seen stronger customer engagement and a positive impact on our overall conversion performance. The platform is intuitive, reliable, and clearly built with the user in mind. It's refreshing to work with a team that is genuinely invested in their customers' success.

  • RA
    RawanPakistan · 14 May 2026
    ★★★★★

    Mergn has been genuinely helpful for improving our retention workflows and customer journeys. The best part honestly has been the team and their eagerness to truly understand problems and what we want and solve them quickly. They are responsive, proactive, and constantly improving the platform based on real feedback. The integration process was smooth, and overall execution has become much more efficient for us.

  • PE
    Powerhouse ExpressPakistan · 9 Mar 2026
    ★★★★★

    Mergn has been a valuable addition to our Shopify tech stack at Powerhouse Express. The platform gives us deeper visibility into customer journeys, campaign performance, and retention opportunities, allowing us to make more data-driven marketing decisions.Since implementing Mergn, we’ve been able to better understand our customers and optimize engagement across multiple touchpoints. The insights are clear, actionable, and genuinely useful for growing an e-commerce business.Equally impressive is the support from the Mergn team that have been responsive, proactive, and always helpful from the start. Highly recommended for Shopify stores that want to elevate their CRM and customer analytics capabilities.

  • AS
    AsradermPakistan · 27 Feb 2026
    ★★★★★

    Since implementing Mergin at Asasraderm we’ve seen a clear improvement in customer engagement and retention. The platform makes it much easier to stay connected with customers and deliver timely, personalized communication that strengthens long-term relationships.One of the biggest advantages is its multi-channel accessibility. For any brand that truly values customer experience and wants to improve retention, Mergin is a powerful and reliable solution.

  • CO
    CozmeticaPakistan · 26 Feb 2026
    ★★★★★

    Mergn has proven to be a valuable partner for us. The team is genuinely customer‑centric, highly responsive, and consistently enthusiastic about helping us unlock better outcomes. Since adopting the app, we’ve observed noticeable improvements in conversion performance and richer engagement touchpoints, which have translated into higher customer retention. A thoughtful, well‑built solution backed by a team that truly cares.

  • CO
    COLISHPakistan · 20 Feb 2026
    ★★★★★

    Mergn is an excellent tool to for retaining customers. Its very user friendly and easy to manage once you get the hang of it. It brings different marketing tools under one platform, easy to run and track results.

  • SS
    Shahzeb SaeedPakistan · 17 Feb 2026
    ★★★★★

    Mergn has become a cornerstone of our customer retention efforts, delivering tangible results and enhancing our overall strategy. Its automated flows enable us to engage customers seamlessly, driving repeat purchases and strengthening relationships. We're impressed with Mergn's reliability and effectiveness, making it an ideal solution for brands focused on long-term growth.

  • BI
    BirdsolesPakistan · 12 Feb 2026
    ★★★★★

    Mergn has been a great addition to Birdsoles. The funnels and WhatsApp marketing flows have helped us stay connected with customers and increase repeat sales. It’s simple to use, well integrated with Shopify, and has made retention marketing much more structured and effective.

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