by Premio
Free plan · From $39/mo · 14d trial
Zendesk Shopify App by Zendesk
Zendesk allows customers to interact via messaging, phone, chat, email, social media and other methods. Platform for customer service and engagement across multiple channels
3.4 93 reviewsPaid from $55/month
Pros and cons
Pros and cons of Zendesk
Pros
- Here is the cleaned-up output after resolving overlapping themes and retaining dominant sentiments based on the reviews:
- Seamless Shopify Integration: Efficiently pulls customer order history and details into Zendesk, reducing the need to switch between platforms.
- Time-Saving Workflow: Streamlines customer support by providing quick access to order information and reducing response times.
- Reliable Performance: Consistently works well for many users, with minimal technical issues once set up.
Cons
- Poor Customer Support: Frequent complaints about unresponsive, slow, or unhelpful support teams.
- Billing Issues: Reports of unexpected charges, auto-renewals without notice, and refusal to issue refunds.
Screenshots
About the app
Platform for customer service and engagement across multiple channels
- Efficient Customer Service: Resolve customer service issues quickly by having necessary customer information at hand.
- Refund and cancellation processing: Handle refunds and cancellations directly from the Zendesk Support sidebar app.
- Instant storefront chat: Easily integrate live chat into any online store with just a click.
Keywords
customer service tickets Shopify appslive chat Shopify appsrefund processing Shopify appscustomer support Shopify appsmessaging support Shopify appsphone support Shopify appsemail support Shopify appssocial media support Shopify appscustomer data Shopify appsstorefront chat Shopify apps
Key features
- Resolve customer inquiries faster with all relevant data in one place.
- Process refunds and cancellations directly from the support sidebar.
- Embed live chat instantly into any online storefront.
Pricing
Zendesk pricing plans
Suite Team
$55 /month
Suite Growth
$89 /month
Suite Professional
$115 /month
Suite Enterprise
$150 /month
Not sure which plan to pick? Discuss Suite Team or Suite Growth plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Zendesk costs for each of the plan(s)
The app has 4 pricing plans: 0 free and 4 paid. The paid plans offered by Zendesk are Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
The details of the plans are outlined below.
- Suite Team: the Suite Team plan costs $55 and comes with a 14-day free trial period.
- Suite Growth: the Suite Growth plan costs $89 and comes with a 14-day free trial period.
- Suite Professional: the Suite Professional plan costs $115 and comes with a 14-day free trial period.
- Suite Enterprise: the Suite Enterprise plan costs $150 and comes with a 14-day free trial period.
Zendesk price summary
| Pricing summary | From $55/month. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 4 |
| Cost of paid plan(s) | $55, $89, $115, $150 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Zendesk pricing plans, see the official website.
Comparison
Top Zendesk alternatives — detailed comparison
The table below highlights the crucial differences between Zendesk and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 3.2 ★ (94 reviews) | 4.9 ★ (286 reviews) | 4.8 ★ (1,357 reviews) | |
| Developed by | Zendesk | Premio | TIDIO LLC | |
| Launch date | 11 March 2013 | 7 September 2023 | 14 July 2014 | |
| Pricing | $55/month, $89/month, $115/month, $150/month | Free, $39/month, $199/month | Free, $29/month, $29/month, $39/month | |
| Objective | Platform for customer service and engagement across multiple channels | — | Live chat is enhanced with chatbots for superior customer support. | |
| Categories | Helpdesk | Chat, Helpdesk | Chat, Helpdesk | |
| Key features & highlights | ||||
| Purpose | Zendesk allows customers to interact via messaging, phone, chat, email, social media and other methods. | Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | |
| Features list |
|
|
| |
| Highlights |
| — |
| |
| User reviews and ratings | ||||
| Recommended | 63.4% | 97.9% | 93.5% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 4 | 3 | 4 | |
| Free plan | Not available | Available | Available | |
| Free trial | Yes, for 14 day(s) | Yes, for 14 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 3.2 ★ | 4.9 ★ | 4.8 ★ | |
| Total reviews | 93 | 286 | 1,362 | |
| Launch date | 11 March 2013 | 7 September 2023 | 14 July 2014 | |
More details about Zendesk
Product description
This Zendesk Support and Chat app provides agents with all necessary information to respond to customer inquiries right within the conversation, eliminating need to switch systems. This single-location solution allows for efficient, personalised communication and quicker resolution of queries, enabling agents to build stronger customer relationships.
AI summary
The Shopify-Zendesk integration app enables seamless connectivity between Shopify stores and Zendesk’s customer support platform, allowing agents to access order details, customer history, and fulfillment status directly within Zendesk tickets. Key features include real-time order visibility, quick navigation to Shopify orders, and consolidated customer data, improving response efficiency. Strengths include reliable data synchronization, ease of setup for existing Zendesk users, and time-saving workflows for support teams. However, limitations include occasional technical issues during installation, inconsistent customer support responsiveness, and a lack of advanced features such as order placement or timeline note visibility within Zendesk. Some users report challenges with multi-store management, customization constraints, and occasional performance lags. While the integration is praised for streamlining support operations, its effectiveness depends on proper setup and may require troubleshooting due to sporadic compatibility issues.
Support
For any questions, concerns, or assistance with Zendesk, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Zendesk offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Zendesk are available in various languages on the Shopify app store, including English.
Zendesk support information in a nutshell
| Support email | integrations_support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Zendesk seamlessly integrates with are given below.
chargedeskloyaltylionmailchimpshipstationtrustpilotyotpo
Developer
| Name | Zendesk |
| Profile | See all apps by Zendesk |
| Website | View developer profile |
| Address | 1019 Market St, San Francisco, CA, 94103 |
Installation
How to install Zendesk on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Zendesk team.
2
The developer gets in touch
Zendesk contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
3.4
★★★☆☆
93 total reviews
Zendesk has an overall rating of 3.4 stars from a total of 93 reviews on the Shopify app store. Of these, 59 (63.4%) are positive, 4 (4.3%) are neutral, and 30 (32.3%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Fuse Lensesfrom United States · 24 March 2022
Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.
★★★★★Yes.Fitfrom United States · 24 March 2022
We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.
★★★★★MPOWERD Inc.from United States · 23 March 2022
We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.
★★★★★Etekcity • Cosori • Levoit • VeSyncfrom United States · 17 March 2022
We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.
★★★★★LucyBalufrom Germany · 12 February 2021
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
—
No tracked groups
Total reviews
93
No change vs 30 days ago
Average rating
3.4 ★
0.00 vs 30 days ago
Top market
US
32.4% of installs
Reviews trend
Cumulative reviews · last 6 months
92 → 93 reviews · rating steady at 3.4★
No App Store groups tracked yet.Open full charts →
Zendesk FAQs
How do I install the Zendesk Shopify app?
To install Zendesk on your Shopify store, click on the Zendesk installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Zendesk on your Shopify store, then contact us now.
What are the key features of Zendesk?
The key features offered by Zendesk to Shopify store owners are:
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
Does Zendesk integrate with other Shopify apps or tools?
Yes, Zendesk seamlessly integrates with other Shopify apps or tools, such as Resolve customer service issues quickly by having necessary customer information at hand., Handle refunds and cancellations directly from the Zendesk Support sidebar app., Easily integrate live chat into any online store with just a click..
Is there a free trial available for Zendesk?
Yes, Zendesk offers a 14-day free trial on all its paid plans.
What are the pricing plans for Zendesk?
The app offers 4 paid plans, which cost $55/month, $89/month, $115/month, $150/month, and come with a 14-day free trial period.
How does billing work for Zendesk?
Zendesk uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Zendesk allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Zendesk offer customer support?
Yes, Zendesk offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Zendesk offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Zendesk compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Alternatives
by TIDIO LLC
Live chat is enhanced with chatbots for superior customer support.
Free plan · From $29/mo · 7d trial
by Gorgias Inc.
Better customer satisfaction. Simpler processes. Quick profit increase.
From $10/mo · 7d trial
Most popular
Most popular Shopify apps on the market
by Judge.me
Product reviews with pictures and videos for credibility and search engine optimization.
Free plan · From $15/mo · 15d trial
by TikTok Inc.
Display your products to billions of TikTok users.
Free
by Shopify
Simplify all tasks and focus on your business.
Free
by Shopify
Increase your brand visibility and communicate with customers on Shop.
Free
3.4★★★☆☆93 reviews · 63.4% positive
Writing reviews on ShopDigest is coming soon.
- FLFuse Lenses★★★★★
Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.
- YEYes.Fit★★★★★
We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.
- MIMPOWERD Inc.★★★★★
We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.
- E•Etekcity • Cosori • Levoit • VeSync★★★★★
We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.
- LULucyBalu★★★★★
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
ZEZendeskDeveloperThanks LucyBalu!We'll look into the Safari issue, thanks for raising it!Cheers,David
- SLSilicone Lovers Sex Dolls★★★★★
This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support account for you, so if you don't already have Zendesk setup, it won't work... We do have a Zendesk Support account, so this app worked perfectly for us! And it's pretty amazing really...
ZEZendeskDeveloperThanks for your review!
- MIMirror Image★★★★★
We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.
- GUGunskins★★★★★
We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.
About ShopDigest
The Shopify ecosystem, shown through the work
ShopDigest is an independent directory of Shopify work. Developers, agencies and experts publish the projects they’ve actually shipped — migrations, rebuilds, custom apps, headless storefronts — with the results attached.
For merchants, that means judging a partner on evidence instead of a sales page: browse real builds in your category and budget, then reach out directly. For builders, it means one profile that keeps working after the project ships.
No commissions, no pay-to-rank placements. The best work rises because people save and follow it.
More about ShopDigestAbout ShopDigest
Show the work.
Win the work.
A portfolio directory for the Shopify ecosystem — builders publish, merchants browse, nobody buys a better position.