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Live Chat by Combidesk Shopify App by Combidesk

Q: Is Live Chat by Combidesk compatible with my Shopify theme?

Please reach out to their support team at support@combidesk.com to confirm its compatibility with your specific Shopify theme.

This is a chat app for your online store where customers can ask you questions. Live chat allows quick communication with customers!

4.5 57 reviewsPaid from $8/month

Pros and cons

Pros and cons of Live Chat by Combidesk

Pros

Effective Conversion Tool: The app significantly boosts sales by enabling real-time customer interactions and resolving hesitations during shopping.
Multi-Platform Accessibility: Users can access and manage chats seamlessly across both desktop and mobile devices.
Real-Time Customer Insights: Provides detailed analytics on customer navigation, cart contents, and browsing behavior.
Easy Integration: Simple and quick setup process for Shopify stores, with customizable chat features.

Cons

Complex Setup Process: Some users faced confusion during installation, especially with multiple account logins (Zendesk, Zopim, Combidesk).
Unexpected Billing Issues: Reports of unauthorized charges post-uninstallation, requiring Shopify intervention.

Screenshots

Live Chat by Combidesk Shopify app screenshot 1

Live Chat by Combidesk Shopify app screenshot 2

Live Chat by Combidesk Shopify app screenshot 3

Live Chat by Combidesk Shopify app screenshot 4

About the app

Live chat allows quick communication with customers!

Automatic chat installation.: Automatically install the chat feature on your Shopify online store.
Automated Customer Information: Automatically filling in customer information during the chat module.
Products displayed in chat: The chat dashboard displays the items currently in your shopping cart.

Keywords

Live chat Shopify appsCustomer support chat Shopify appsShopify chat softwareAutomatic chat installation Shopify appsShopping cart chat Shopify appsCustomer info chat Shopify appsWebshop chat module Shopify apps

Key features

Automatically installs the chat feature on your online store without manual setup.
Fills in customer details automatically during live chat interactions.
Displays current cart items directly in the chat dashboard for agents.

Pricing

Live Chat by Combidesk pricing plans

Standard

$8 /month

Not sure which plan to pick? Discuss Standard plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Live Chat by Combidesk costs for each of the plan(s)

The app has 1 pricing plan: 0 free and 1 paid. The paid plan offered by Live Chat by Combidesk is Standard.

The details of the plans are outlined below.

Standard: the Standard plan costs $8 and comes with a 14-day free trial period.

Live Chat by Combidesk price summary

Pricing summary	$8/month. Free trial available.
Total pricing plan(s)	1
Number of free plan(s)	0
Number of paid plan(s)	1
Cost of paid plan(s)	$8
Free trial available	Yes, for 14 day(s)

Comparison

Top Live Chat by Combidesk alternatives — detailed comparison

The table below highlights the crucial differences between Live Chat by Combidesk and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps	Live Chat by CombideskInstall	Tidio: AI Chatbot & Live ChatInstall	Gorgias: AI, Helpdesk & ChatInstall	Add app
General information
Ratings	4.7 ★ (27 reviews)	4.8 ★ (1,357 reviews)	4.3 ★ (704 reviews)
Developed by	Combidesk	TIDIO LLC	Gorgias Inc.
Launch date	8 October 2015	14 July 2014	1 March 2017
Pricing	$8/month	Free, $29/month, $29/month, $39/month	$10/month, $60/month, $360/month, $900/month
Objective	Live chat allows quick communication with customers!	Live chat is enhanced with chatbots for superior customer support.	Better customer satisfaction. Simpler processes. Quick profit increase.
Categories	Chat, Helpdesk	Chat, Helpdesk	Chat, Helpdesk
Key features & highlights
Purpose	This is a chat app for your online store where customers can ask you questions.	Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.	Combine all customer support interactions and related orders to promote growth by making customers happier.
Features list	Automatically installs the chat feature on your online store without manual setup. Fills in customer details automatically during live chat interactions. Displays current cart items directly in the chat dashboard for agents.	Engage customers in real-time with live chat and video support. Automate responses and sales with customizable AI chatbot flows. Resolve up to 70% of customer queries instantly using Lyro AI.	Unify emails, chats, calls, and social messages in one organized feed. Access complete customer order and conversation history before responding. Manage Shopify orders directly without leaving the support interface.
Highlights	—	Based in South Africa	—
User reviews and ratings
Recommended	87.7%	93.5%	87.1%
Pros	The app significantly boosts sales by enabling real-time customer interactions and resolving hesitations during shopping. Users can access and manage chats seamlessly across both desktop and mobile devices. Provides detailed analytics on customer navigation, cart contents, and browsing behavior. Simple and quick setup process for Shopify stores, with customizable chat features. Allows businesses to initiate conversations based on customer activity, reducing abandoned carts. Competitive monthly cost compared to similar chat solutions. Consistently stable and functional, with minimal technical issues reported. Customers can leave messages outside business hours, improving responsiveness. Offers comprehensive data on customer interactions and store visits.	Consistently praised for being responsive, helpful, and friendly. Frequently highlighted as intuitive and user-friendly, with quick setup and navigation. Users appreciate the seamless communication with customers, boosting engagement and sales. Offers flexible features for personalizing chat widgets and workflows. Many users reported increased sales and improved customer interactions. The free version is noted for being feature-rich and valuable for small businesses. Works well with platforms like Shopify and email services. Users value the mobile app for managing chats on the go. Automates responses and reduces support workload effectively. Runs smoothly with minimal technical issues.	The app is praised for its ease of use and intuitive design, making it simple for teams to adopt. Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data. Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency. Many reviews commend the responsive, helpful, and knowledgeable support team. The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features. Small teams benefit from the collaborative tools, making ticket management and communication smoother. Users value the frequent and purposeful updates, often referencing the public roadmap. The ability to track and report on revenue generated through customer support is a unique and appreciated feature. The app consolidates communication from email, chat, social media, and calls into one platform. Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons	Some users faced confusion during installation, especially with multiple account logins (Zendesk, Zopim, Combidesk). Reports of unauthorized charges post-uninstallation, requiring Shopify intervention. A few users noted the chat box size could not be adjusted easily. Confusion over whether the app is Zendesk, Zopim, or Combidesk, leading to trust issues.	Complaints about unclear or misleading pricing tiers and hidden costs. Some users expressed frustration over essential features being paywalled. Occasional reports of bugs, especially post-updates or on older devices. Difficulty configuring chatbots and automation without assistance. Negative feedback on aggressive upgrade prompts and misleading notifications.	Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement. The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes. Lower-tier plans may lack live onboarding or priority support, leading to frustration. Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing. Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment. Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons." Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Pricing and plans
Total pricing plans	1	4	4
Free plan	Not available	Available	Not available
Free trial	Yes, for 14 day(s)	Yes, for 7 day(s)	Yes, for 7 day(s)
Technical information
Rating	4.7 ★	4.8 ★	4.3 ★
Total reviews	57	1,358	704
Launch date	8 October 2015	14 July 2014	1 March 2017

More details about Live Chat by Combidesk

Product description

The app offers chat software for webshops, increasing customer engagement and potentially boosting conversion rates. It acts as a virtual sales representative and provides quick, personal customer service.

AI summary

This Shopify app provides live chat functionality, enabling store owners to engage with customers in real time, answer queries, and guide purchasing decisions. Key features include real-time visitor tracking, showing customer navigation and cart contents, mobile and desktop accessibility, and customizable chat widgets with offline messaging. The app supports proactive customer engagement, often leading to increased conversions and sales. Strengths include ease of installation, seamless integration with Shopify, detailed analytics, and multi-platform accessibility. However, some users report occasional technical issues, such as login difficulties or chat box visibility problems. The setup process can be confusing due to multiple platform integrations (Zendesk, Zopim, Combidesk), and customer support responsiveness varies. While the free version has limitations, the paid tier offers advanced features like file attachments and multi-chat handling. Overall, the app is valued for its customer engagement capabilities but may require troubleshooting during setup or use.

Support

For any questions, concerns, or assistance with Live Chat by Combidesk, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Live Chat by Combidesk offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the Live Chat by Combidesk are available in various languages on the Shopify app store, including English.

Live Chat by Combidesk support information in a nutshell

Support email	support@combidesk.com
Contact number(s)	Not available
FAQ page	FAQ details
Privacy policy	Privacy details
Language support	English

Integration

The list of top Shopify apps, features or software tools that Live Chat by Combidesk seamlessly integrates with are given below.

Shopify AdminZendesk ChatZopim

Developer

Name	Combidesk
Profile	See all apps by Combidesk
Website	View developer profile
Address	Hengelosestraat 500, Enschede, 7521AN

Installation

How to install Live Chat by Combidesk on your Shopify store

Send your details

Your name, email and store domain go straight to the Combidesk team.

The developer gets in touch

Combidesk contacts you directly to arrange setup for your store.

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.5

★★★★☆

57 total reviews

549

Live Chat by Combidesk has an overall rating of 4.5 stars from a total of 57 reviews on the Shopify app store. Of these, 50 (87.7%) are positive, 0 (0.0%) are neutral, and 7 (12.3%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★GO-KOTfrom United States · 8 June 2019

I used this app hoping to get conversions. It worked!!! Answering simple questions while customers are shopping helps make the conversion.

★★★★★Complete Unity Yogafrom United Kingdom · 20 February 2019

Great app works very well :) and good value! you can see it in action here: www.completeunityyoga.com

★★★★★Vendor_expertfrom United States · 12 October 2018

I love this app. As the first app to me for my business as a chat it was great. I have advance in my app choice eith other features. The app doesn't upgrade. Thanks

★★★★★Lead Apparelfrom United States · 2 August 2018

It's a great chat app. We've been using it for years.

★★★★★Denker Mobiliariofrom Mexico · 4 June 2018

Have been using LiveChat for a while now it's reliable and easy to use.Huge support, and keep up the good work!

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank

—

No tracked groups

Total reviews

No change vs 30 days ago

Average rating

4.5 ★

0.00 vs 30 days ago

Top market

Share of installs unavailable

No App Store groups tracked yet.Open full charts →

Live Chat by Combidesk FAQs

How do I install the Live Chat by Combidesk Shopify app?

To install Live Chat by Combidesk on your Shopify store, click on the Live Chat by Combidesk installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Live Chat by Combidesk on your Shopify store, then contact us now.

What are the key features of Live Chat by Combidesk?

The key features offered by Live Chat by Combidesk to Shopify store owners are:

Automatic installation of the chat module in your Shopify webshop.
During the chat automatic completion of customer information in the chat module.
Current products in the shopping basket are shown in the chat dashboard.

Does Live Chat by Combidesk integrate with other Shopify apps or tools?

Yes, Live Chat by Combidesk seamlessly integrates with other Shopify apps or tools, such as Automatically install the chat feature on your Shopify online store., Automatically filling in customer information during the chat module., The chat dashboard displays the items currently in your shopping cart..

Is there a free trial available for Live Chat by Combidesk?

Yes, Live Chat by Combidesk offers a 14-day free trial on all its paid plans.

What are the pricing plans for Live Chat by Combidesk?

The app offers 1 paid plan, which cost $8/month, and comes with a 14-day free trial period.

How does billing work for Live Chat by Combidesk?

Live Chat by Combidesk uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Live Chat by Combidesk allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Live Chat by Combidesk offer customer support?

Yes, Live Chat by Combidesk offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Live Chat by Combidesk offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is Live Chat by Combidesk compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Show all 9 FAQs

Alternatives

Tidio: AI Chatbot & Live Chat

by TIDIO LLC

Live chat is enhanced with chatbots for superior customer support.

Free plan · From $29/mo · 7d trial

★ 4.8 (1.4K)

Gorgias: AI, Helpdesk & Chat

by Gorgias Inc.

Better customer satisfaction. Simpler processes. Quick profit increase.

From $10/mo · 7d trial

★ 4.3 (704)

Commslayer: AI Helpdesk & Chat

by Actuals Oy

Free plan · From $39/mo · 14d trial

★ 4.9 (234)

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