Chat live with visitors using real-time monitoring and chatbots! Boost your sales and enhance support. Chat live with visitors as they browse to boost sales.
5.0
(41)
LINGERING, Canada
Formilla is easy to set up and use. Special thanks to Tony for fast and effective support to solve the tricky issue.
Track Formilla Live Chat + Chatbot's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Easy Setup and Installation: The app is frequently praised for its straightforward and quick installation process.
Effective Customer Support: Many users highlight the fast, professional, and helpful support team.
User-Friendly Interface: The app is noted for its intuitive design and ease of use.
Mobile Accessibility: Users appreciate the ability to chat with customers on-the-go via the mobile app.
Missing Picture Sharing: Users note the inability for customers to send pictures in chat threads.
Offline Message Handling: Some reviewers mention concerns about contacting customers who message while agents are offline.
Chat live with visitors as they browse to boost sales.
1 Chat Agent
Unlimited Chats
Mobile apps for iPhone/Android
Custom Branding + Language
Canned Messages*
Everything in Free and:
Automatic Chat Popups
3rd Party Integrations
A.I. Chatbots*
Custom Schedule
Everything in Premium and:
2 Chat Agents
Real-time Visitor Monitoring
File Sharing
A.I. Chatbots*
Everything in Professional and:
Marketing Popups
Automated Email Messages
A.I. Chatbots*
Remove Branding
Not sure which plan to pick? Discuss Free or Premium plans with us, learn about custom pricing, or get a demo.
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by Formilla Live Chat + Chatbot: (Free). The paid plan(s) offered by Formilla Live Chat + Chatbot: (Premium, Professional, Growth).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like 1 Chat Agent, Unlimited Chats, Mobile apps for iPhone/Android, Custom Branding + Language, Canned Messages*, Banned Visitors*, Marketing Popups*.
Premium: The Premium plan costs $17.49 and comes with a 15-day free trial period. The plan offers a host of features, including Everything in Free and:, Automatic Chat Popups, 3rd Party Integrations, A.I. Chatbots*, Custom Schedule, Chat Departments, Marketing Popups*.
Professional: The Professional plan costs $49.99 and comes with a 15-day free trial period. The plan offers a host of features, including Everything in Premium and:, 2 Chat Agents, Real-time Visitor Monitoring, File Sharing, A.I. Chatbots*, Remove Branding, Marketing Popups*.
Growth: The Growth plan costs $74.99 and comes with a 15-day free trial period. The plan offers a host of features, including Everything in Professional and:, Marketing Popups, Automated Email Messages, A.I. Chatbots*, Remove Branding, Team Training.
| Pricing summary | Free plan available. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $17.49, $49.99, $74.99 |
| Free trial available | Yes, for 15 day(s) |
For further information regarding Formilla Live Chat + Chatbot app pricing plans, see the official website.
If you are looking for discounts on Formilla Live Chat + Chatbot app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Formilla.com to secure better deals on the Formilla Live Chat + Chatbot app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
“Formilla is easy to set up and use. Special thanks to Tony for fast and effective support to solve the tricky issue. ”
“A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it! ”
“It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.”
LINGERING
Canada
Miracles & More
United States
Fames Chocolate
United States
Canine Designs
United States
Sanditas
Canada
wholesalewaterheater
United States
Swing Cushions USA
United States
Vitasell.net
United States
Know who is visiting your online store, what page they are on, their location, and start live chats from the app.
Chat with customers worldwide and get notified on your phone when they have queries.
Significantly cut down support time by using a Helper Chat Bot™. It uses AI to automatically answer common visitor queries.
The table below highlights the crucial differences between Formilla Live Chat + Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 5.0(20 reviews) | 4.8(773 reviews) | |
| Developed by | Formilla.com | Dondy | |
| Launch Date | 6/3/2014 | 3/15/2023 | |
| Pricing | Free, $17.49/month, $49.99/month, $74.99/month | Free, $6.99/month, $79.99/month, $159.99/month | |
| Objective | Chat live with visitors as they browse to boost sales. | Abandoned cart recovery, AI agent & automations on WhatsApp | |
| Categories | Chat | Abandoned cart, Chat | |
| Key Features & Highlights | |||
| Purpose | Chat live with visitors using real-time monitoring and chatbots! Boost your sales and enhance support. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | |
| Features List |
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| Highlights |
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| User Reviews and Ratings | |||
| Recommended % | 100.0% | 95.5% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 15 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 5.0 | 4.8 | |
| Total Reviews | 41 | 625 | |
| Launch Date | 6/3/2014 | 3/15/2023 | |
| SD Points | N/A | 356 | |
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Formilla Live Chat + Chatbot has an overall rating of 5.0 stars from a total of 41 reviews on the Shopify app store. Of these, 41 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Formilla is easy to set up and use. Special thanks to Tony for fast and effective support to solve the tricky issue.
A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
This app is totally awesome! Easy install. Simple yet comprehensive instructions. Absolutely the best customer support and so much more than a great live chat app. Includes newsletter (email) messaging, in-app pop up messages, integration with Google Analytics and others, helper bots and more. Love it.
Formilla is a great & easy app. Excellent, fast problem-solving support. Recommend with five stars.


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