by TIDIO LLC
Live chat is enhanced with chatbots for superior customer support.
Free plan · From $29/mo · 7d trial
SB: Helpdesk, Live Chat & FAQs Vs Chatra — Live Chat & Chatbot: Which Shopify App Is Best For Your Store In November 2026?
Discover the power of Shopify apps as we compare SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.Show more
SB and Chatra split the comparison evenly — SB leads on total reviews and budget, Chatra on track record and integrations. Read the full verdict
Comparison
Top SB: Helpdesk, Live Chat & FAQs alternatives — detailed comparison
The table below highlights the crucial differences between SB: Helpdesk, Live Chat & FAQs and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | ||
| General information | |||
| Ratings | 4.6 ★ (316 reviews) | 4.6 ★ (307 reviews) | |
| Developed by | Shark Byte, Inc | Roger Wilco LLC | |
| Launch date | 8 December 2015 | 29 October 2015 | |
| Pricing | Free, $5.99/month, $19.99/month, $49.99/month | Free, $31/month, $41/month | |
| Objective | FAQ page, ticket system, live chat, support chatbot, tabs | Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability. | |
| Categories | Helpdesk, Chat | Abandoned cart, Chat | |
| Key features & highlights | |||
| Purpose | Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot. | Assist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products. | |
| Features list |
|
| |
| Highlights | — | — | |
| User reviews and ratings | |||
| Recommended | 91.7% | 96.4% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and plans | |||
| Total pricing plans | 4 | 3 | |
| Free plan | Available | Available | |
| Free trial | Yes, for 14 day(s) | Yes, for 10 day(s) | |
| Technical information | |||
| Rating | 4.6 ★ | 4.6 ★ | |
| Total reviews | 315 | 307 | |
| Launch date | 8 December 2015 | 29 October 2015 | |
SB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot: Final Verdict
When choosing the ideal Shopify app for your business, both SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot offer unique strengths and considerations.
The choice between SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.
We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.
Here's a breakdown of key factors to help you choose a winner.
| Factor | Priority | SB | Chatra | |
|---|---|---|---|---|
| Average Rating | High priority | Tied | Tied | Detail |
| Total Reviews | High priority | Winner | — | Detail |
| Launch Date | Low priority | — | Winner | Detail |
| Budget | High priority | Winner | — | Detail |
| Support Channel | Medium priority | Tied | Tied | Detail |
| Integrations | Medium priority | — | Winner | Detail |
| Trial Period | Low priority | Tied | Tied | Detail |
Average Rating
High priorityWhile considering user reviews, take note of the average ratings for SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, SB: Helpdesk, Live Chat & FAQs holds an average rating of 4.6 stars, whereas Chatra — Live Chat & Chatbot has 4.6 star ratings.
🥇 Winner: SB: Helpdesk, Live Chat & FAQs, Chatra — Live Chat & Chatbot🥈 Runner Up: N/A
For complete details, see the Ratings and Reviews section.
Total Reviews
High priorityConsider the total number of reviews SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, SB: Helpdesk, Live Chat & FAQs has received a total of 316 reviews and Chatra — Live Chat & Chatbot has 307 reviews.
🥇 Winner: SB: Helpdesk, Live Chat & FAQs🥈 Runner Up: Chatra — Live Chat & Chatbot
For complete details, see the Ratings and Reviews section.
Launch Date
Low priorityWhile not a direct measure of quality, consider the launch date of each app - SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot were launched on Dec 8, 2015 and Oct 29, 2015 respectively.
🥇 Winner: Chatra — Live Chat & Chatbot🥈 Runner Up: SB: Helpdesk, Live Chat & FAQs
For complete details, see the Overview of the Apps section.
Budget
High priorityTake the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, SB: Helpdesk, Live Chat & FAQs offers 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $18.99. Chatra — Live Chat & Chatbot, on the other hand, has a total of 3 pricing plans (1 free plan, 2 paid plans) with an average plan price of $24.00.
🥇 Winner: SB: Helpdesk, Live Chat & FAQs🥈 Runner Up: Chatra — Live Chat & Chatbot
For complete details, see the Pricing Details section.
Support Channel
Medium priorityBoth SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:
SB: Helpdesk, Live Chat & FAQs3 support options
Chatra — Live Chat & Chatbot3 support options
🥇 Winner: SB: Helpdesk, Live Chat & FAQs, Chatra — Live Chat & Chatbot🥈 Runner Up: N/A
For complete details, see the Support section.
Integrations
Medium priorityEvaluate the integration capabilities of SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.
SB: Helpdesk, Live Chat & FAQs4 integrations
Chatra — Live Chat & Chatbot6 integrations
🥇 Winner: Chatra — Live Chat & Chatbot🥈 Runner Up: SB: Helpdesk, Live Chat & FAQs
For complete details, see the Integrations section.
Trial Period
Low priorityFree trial periods allow you to explore the app's features and functionalities before committing. SB: Helpdesk, Live Chat & FAQs comes with a 14-day free trial period. Chatra — Live Chat & Chatbot, on the other hand, comes with a 10-day free trial period. Take advantage of these trial periods to assess how well each app aligns with your specific business needs.
🥇 Winner: SB: Helpdesk, Live Chat & FAQs, Chatra — Live Chat & Chatbot🥈 Runner Up: N/A
For complete details, see the Features section.
By comparing and weighing these factors, you can make an informed decision and determine the winner between SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot that aligns best with your requirements and preferences for a successful Shopify app experience.
Shopify Apps Detailed Comparison: SB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot
In this comprehensive comparison, we'll delve into the details of two Shopify apps: SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.
OverviewSB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot
Let's dive into the overview of these two apps: SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.
SB: Helpdesk, Live Chat & FAQs Overview
SB: Helpdesk, Live Chat & FAQs is a Shopify app developed by Unknown Developer to help merchants with FAQ page, ticket system, live chat, support chatbot, tabs. With an average rating of 4.6 stars from 316 reviews, SB: Helpdesk, Live Chat & FAQs is one of the top-rated Helpdesk Shopify apps.
Launch DateDec 8, 2015
PurposeEnhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot.
Pricing summaryFree to install. Free trial available.
Chatra — Live Chat & Chatbot Overview
Chatra — Live Chat & Chatbot is a Shopify app developed by Unknown Developer to help merchants with Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability. With an average rating of 4.6 stars from 307 reviews, Chatra — Live Chat & Chatbot is one of the top-rated Abandoned cart Shopify apps.
Launch DateOct 29, 2015
PurposeAssist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products.
Pricing summaryFree plan available. Free trial available.
Features ComparisonSB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot
While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.
SB: Helpdesk, Live Chat & FAQs Features
- Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
- Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
- Help Desk ticket solution: address questions from different sources in one location.
- Tabs for products including descriptions (assign them by product type, collection, or seller)
- Widget for self-service, works with order tracking, frequently asked questions, and contact form.
Chatra — Live Chat & Chatbot Features
- Chat with your customers from any desktop or mobile app.
- Respond to messages received on Facebook, Instagram, or email.
- Let chatbots handle your everyday tasks to save your time!
- Check who's visiting your website, their location, and what they have in their shopping cart.
- We support Windows, Mac, Android, and iOS, even when you're on the move!
Pricing PlansSB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot
There are tons of Shopify apps for small businesses and enterprises alike. From SB: Helpdesk, Live Chat & FAQs to Chatra — Live Chat & Chatbot, each offers a range of pricing packages to accommodate different business needs.
Let's see how the prices of SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot measure up.
SB: Helpdesk, Live Chat & FAQs Pricing Details
SB: Helpdesk, Live Chat & FAQs has 4 pricing plans: 1 free and 3 paid. The paid plans cost $5.99/ month, $19.99/ month, $49.99/ month and come with a 14-day free trial period.
Free
$0 /month
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
Basic
$5.99 /month
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
Standard
$19.99 /month
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
Advanced
$49.99 /month
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
Chatra — Live Chat & Chatbot Pricing Details
Chatra — Live Chat & Chatbot has 3 pricing plans: 1 free and 2 paid. The paid plans cost $31/ month, $41/ month and come with a 10-day free trial period.
Free plan
$0 /month
- Up to 5 conversations per month
- Live chat
- Offline contact form bot
- Most features
- Free forever
Essential plan
$31 /month
- Live chat
- Chatbots
- Instagram DM
- Facebook chat
- Realtime visitor list
Pro plan
$41 /month
- All Essential plan features
- Chat ratings & reports
- Data export
- Operating hours
- Agent groups
User RatingsSB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot
User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot.
SB: Helpdesk, Live Chat & FAQs Ratings
SB: Helpdesk, Live Chat & FAQs has garnered an overall rating of 4.6 stars from a total of 316 reviews on the Shopify app store.
4.6★★★★★| 316 reviews
Of the total reviews, 92% are positive, 8% are neutral, and 8% are negative.
✨ AI Summary of SB: Helpdesk, Live Chat & FAQs Reviews
The app is a Shopify FAQ and help center solution designed to create professional, user-friendly FAQ pages with minimal setup time. Its core features include an intuitive interface for adding and organizing questions, seamless integration with store themes, and a clean, responsive design that enhances customer navigation. Strengths include ease of use, fast deployment, and reliable customer support, often resolving issues promptly. The free plan offers essential functionality, making it accessible for small businesses. However, limitations include restricted customization options for layout, fonts, and colors without CSS adjustments, and the inability to create multiple FAQ pages on some plans. Some users report occasional bugs, such as difficulties deleting older articles or inheriting theme fonts. While praised for its simplicity, advanced customization or SEO features may require paid upgrades. The app is well-suited for stores seeking a straightforward, visually cohesive FAQ solution but may lack flexibility for highly tailored designs.
Chatra — Live Chat & Chatbot Ratings
Chatra — Live Chat & Chatbot has garnered an overall rating of 4.6 stars from a total of 307 reviews on the Shopify app store.
4.6★★★★★| 307 reviews
Of the total reviews, 92% are positive, 8% are neutral, and 8% are negative.
✨ AI Summary of Chatra — Live Chat & Chatbot Reviews
The app is a live chat solution designed for Shopify stores, offering real-time communication between merchants and customers. Its key features include a user-friendly interface, mobile and desktop compatibility, and the ability to see what customers are typing before they send messages, enabling faster responses. The app supports automated responses, visitor tracking, and customizable chat widgets, along with integrations like Help Scout. It provides both free and paid plans, with the latter offering advanced functionalities such as conditional logic and multi-language support. Strengths include reliable performance, ease of setup, and responsive customer service, which contribute to improved sales conversions and customer engagement. Notable benefits include the ability to monitor live visitors, edit sent messages, and use a mobile app for on-the-go support. Some limitations include occasional bugs in the mobile app and a desire for more robust contact information capture. Overall, the app is praised for its affordability, customization options, and effectiveness in enhancing customer interactions.
Pros and ConsSB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot
Let's explore the pros and cons of SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot to better understand their strengths and limitations.
SB: Helpdesk, Live Chat & FAQs Pros and Cons
Pros
- The app is consistently praised for its intuitive setup and straightforward navigation.
- Users highlight the clean, polished look of the FAQ pages it generates.
- Many reviews note the ability to create and deploy FAQ pages in minutes.
- Frequent mentions of quick, helpful, and friendly assistance from the support team.
- The free version is widely appreciated for offering essential features without cost.
- Users value the ability to tailor FAQ pages to match their site’s theme, often with CSS.
- The inclusion of a search feature for FAQs is frequently commended.
- Seamless integration with Shopify stores is a recurring positive theme.
- Several users report a noticeable decrease in support requests after implementation.
- Prepared demo content is appreciated for accelerating the setup process.
Cons
- Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
- Issues like undeletable older articles or font inheritance problems are noted.
- Negative feedback centers around abrupt transitions to paid plans and lack of clear notifications.
- The inability to edit page URLs or meta descriptions is flagged as a drawback.
Chatra — Live Chat & Chatbot Pros and Cons
Pros
- The app consistently connects and functions smoothly across both mobile and desktop platforms.
- Simple installation and intuitive operation make it accessible for users of all technical levels.
- Quick, responsive, and helpful assistance from the support team.
- Live chat functionality significantly boosts sales by engaging customers during their browsing.
- Ability to see customer activity and typed messages before they are sent enhances responsiveness.
- Flexible options to personalize chat settings and messages to fit business needs.
- Convenient mobile app allows users to manage chats on the go.
- A functional free version meets the needs of many users, especially startups.
- Features like live visitor tracking and page monitoring improve customer engagement.
- Works seamlessly with Shopify and other platforms, enhancing usability.
Cons
- Some users noted small interface quirks, like anonymous names being too similar to real ones.
- Occasional unresponsiveness or lag in the mobile app affects timely customer interactions.
- Some users missed specific features from competitors, though these were not widely mentioned.
Featured IntegrationsSB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot
Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot, and see how effortlessly these apps can enhance your store operations.
SB: Helpdesk, Live Chat & FAQs Integrations
SB: Helpdesk, Live Chat & FAQs offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:
Shopify AdminChatGPTFacebook MessengerLangShop
Chatra — Live Chat & Chatbot Integrations
Chatra — Live Chat & Chatbot offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:
FacebookHelp ScoutInstagramSlackWebhooksZapier
SupportSB: Helpdesk, Live Chat & FAQs vs Chatra — Live Chat & Chatbot
The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.
SB: Helpdesk, Live Chat & FAQs User Support
For any inquiries or assistance regarding SB: Helpdesk, Live Chat & FAQs, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, SB: Helpdesk, Live Chat & FAQs offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.
Chatra — Live Chat & Chatbot User Support
For any inquiries or assistance regarding Chatra — Live Chat & Chatbot, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Chatra — Live Chat & Chatbot offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.
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FAQs for SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot
1. What is the key difference between these Shopify apps: SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot?
When comparing various Shopify apps, their main objective sets them apart. SB: Helpdesk, Live Chat & FAQs is designed to help merchants with FAQ page, ticket system, live chat, support chatbot, tabs. On the other hand, Chatra — Live Chat & Chatbot focuses on Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.. Assessing these differences will help you determine which app aligns best with your unique business needs.
2. Which app between SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot offers free pricing plan options for Shopify merchants?
SB: Helpdesk, Live Chat & FAQs has 1 free plan. Chatra — Live Chat & Chatbot has 1 free plan.
3. What are the pricing plans for SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot?
While the specific pricing plans may vary for each app, here's a general breakdown:
SB: Helpdesk, Live Chat & FAQs offers a total of 4 pricing plans: 1 free plan and 3 paid plans. Paid plan costs: $5.99/ month, $19.99/ month, $49.99/ month. Free plan cost: Free.
Chatra — Live Chat & Chatbot offers a total of 3 pricing plans: 1 free plan and 2 paid plans. Paid plan costs: $31/ month, $41/ month. Free plan cost: Free.
4. Is there a free trial available for SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot?
SB: Helpdesk, Live Chat & FAQs comes with a 14-day free trial period. Chatra — Live Chat & Chatbot, on the other hand, comes with a 10-day free trial period.
5. What are the integration options available for SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot?
SB: Helpdesk, Live Chat & FAQs: Shopify Admin, ChatGPT, Facebook Messenger, LangShop.
Chatra — Live Chat & Chatbot: Facebook, Help Scout, Instagram, Slack, Webhooks, Zapier.
6. What are the support options available for SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot?
SB: Helpdesk, Live Chat & FAQs · Email: [email protected] · Website: https://www.helpcenterapp.com · FAQ: https://hcsupport.kb.helpcenterapp.com/
Chatra — Live Chat & Chatbot · Email: [email protected] · Website: https://chatra.com/?utm_source=Shopfy · FAQ: https://chatra.com/help/
7. Are SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot compatible with my Shopify theme?
Generally, SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.
8. Which app between SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot is better?
Determining which app between SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.
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Compared in this guide
SB: Helpdesk, Live Chat & FAQs
4.6 ★ · 316 reviews · Free plan
Chatra — Live Chat & Chatbot
4.6 ★ · 307 reviews · Free plan
Verdict at a glance
SB and Chatra each take 2 of the 7 comparison factors, with 3 tied.
🥇 Winner: SB: Helpdesk, Live Chat & FAQs, Chatra — Live Chat & Chatbot🥈 Runner Up: N/A
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