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tawk.to Live Chat Vs Re:amaze AI Helpdesk & Chat: Which Shopify App Is Best For Your Store In October 2026?

Discover the power of Shopify apps as we compare tawk.to Live Chat and Re:amaze AI Helpdesk & Chat side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.

Re leads on 5 of the 7 factors, including rating, total reviews and track record — 181 reviews at 4.4★ — while tawk.to Live Chat leads on budget. Read the full verdict

Install in your Shopify store We pass your name, email and store domain to the tawk.to team so they can help install and configure the app on your store.

.myshopify.com

Comparison

Top tawk.to Live Chat alternatives — detailed comparison

The table below highlights the crucial differences between tawk.to Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
tawk.to Live ChatInstall
Re:amaze AI Helpdesk & ChatInstall
Add app
General information
Ratings3.6 ★ (89 reviews)4.4 ★ (181 reviews)
Developed bytawk.toReamaze
Launch date16 November 20151 April 2014
PricingFree$29/month, $49/month, $59/month, $69/month
ObjectiveChat with website visitors as they browse live.Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.
CategoriesChatChat, Helpdesk
Key features & highlights
Purposetawk.to's messaging and CRM tool lets you track and chat with your customers instantly.Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM.
Features list
  • Monitor and chat with website visitors in real time.
  • Manage Shopify orders directly from chat and ticket interfaces.
  • Personalize greetings based on visitor location and past behavior.
  • Unify email, social, SMS, and voice conversations in a single inbox for streamlined support.
  • Manage and modify Shopify orders directly within customer chats for faster resolution.
  • Generate AI-powered replies, chatbots, and FAQ articles to enhance support efficiency.
Highlights—
  • Based in United States
User reviews and ratings
Recommended74.2%90.1%
Pros
  • The app offers extensive functionality at no cost, including live chat, analytics, and customization options.
  • Users report easy installation and smooth compatibility with Shopify and other platforms.
  • The accompanying mobile app allows users to manage chats on the go.
  • Highly customizable widget with options for colors, avatars, and branding.
  • Provides detailed visitor behavior tracking and live typing previews.
  • Stable and bug-free operation for most users.
  • Allows multiple team members to manage chats with individual profiles.
  • Enables setting business hours and automated offline messages.
  • Intuitive interface and useful features enhance customer engagement.
  • Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
  • Streamlines customer service with automated workflows, intents, and response templates.
  • Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
  • Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.
  • Intuitive design and easy navigation, appreciated by both casual and power users.
  • Includes chatbots, live visitor tracking, customizable FAQs, and multi-brand management.
  • Competitive pricing models, especially for small businesses, with flexible user-based plans.
  • Clear and helpful onboarding, including tutorials and one-on-one support sessions.
  • Reduces manual errors and saves significant time in managing customer interactions.
  • Customers frequently highlight improved satisfaction and efficiency after switching to the app.
Cons
  • Uninstalling the app often leaves residual code, causing widgets to remain visible.
  • The app heavily promotes its own branding, distracting from user businesses.
  • Some users experience missed chat alerts due to glitches.
  • A few users encountered unexpected fees despite the app being advertised as free.
  • Some users find the reporting tools restrictive and request more advanced analytics.
  • Minor issues reported, particularly with older devices or specific integrations.
  • New AI features like shopping assistance bots sometimes fail to handle basic queries effectively.
  • A small subset of users found certain customization options difficult to implement.
Pricing and plans
Total pricing plans04
Free planNot availableNot available
Free trialNoYes, for 14 day(s)
Technical information
Rating3.6 ★4.4 ★
Total reviews89181
Launch date16 November 20151 April 2014

tawk.to Live Chat vs Re:amaze AI Helpdesk & Chat: Final Verdict

When choosing the ideal Shopify app for your business, both tawk.to Live Chat and Re:amaze AI Helpdesk & Chat offer unique strengths and considerations.

The choice between tawk.to Live Chat and Re:amaze AI Helpdesk & Chat depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.

We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.

Here's a breakdown of key factors to help you choose a winner.

🥇 Re:amaze AI Helpdesk & Chat

Takes 5 of the 7 comparison factors, with 1 tied. tawk.to Live Chat leads on budget.

FactorPrioritytawk.to Live ChatRe
Average RatingHigh priority—WinnerDetail
Total ReviewsHigh priority—WinnerDetail
Launch DateLow priority—WinnerDetail
BudgetHigh priorityWinner—Detail
Support ChannelMedium priorityTiedTiedDetail
IntegrationsMedium priority—WinnerDetail
Trial PeriodLow priority—WinnerDetail

Average Rating

High priority

While considering user reviews, take note of the average ratings for tawk.to Live Chat and Re:amaze AI Helpdesk & Chat. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, tawk.to Live Chat holds an average rating of 3.6 stars, whereas Re:amaze AI Helpdesk & Chat has 4.4 star ratings.

🥇 Winner: Re:amaze AI Helpdesk & Chat🥈 Runner Up: tawk.to Live Chat
For complete details, see the Ratings and Reviews section.

Total Reviews

High priority

Consider the total number of reviews tawk.to Live Chat and Re:amaze AI Helpdesk & Chat have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, tawk.to Live Chat has received a total of 89 reviews and Re:amaze AI Helpdesk & Chat has 181 reviews.

🥇 Winner: Re:amaze AI Helpdesk & Chat🥈 Runner Up: tawk.to Live Chat
For complete details, see the Ratings and Reviews section.

Launch Date

Low priority

While not a direct measure of quality, consider the launch date of each app - tawk.to Live Chat and Re:amaze AI Helpdesk & Chat to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. tawk.to Live Chat and Re:amaze AI Helpdesk & Chat were launched on Nov 16, 2015 and Apr 1, 2014 respectively.

🥇 Winner: Re:amaze AI Helpdesk & Chat🥈 Runner Up: tawk.to Live Chat
For complete details, see the Overview of the Apps section.

Budget

High priority

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, tawk.to Live Chat offers 1 pricing plan (0 free plans, 0 paid plans) with an average plan price of $0.00. Re:amaze AI Helpdesk & Chat, on the other hand, has a total of 4 pricing plans (0 free plans, 4 paid plans) with an average plan price of $51.50.

🥇 Winner: tawk.to Live Chat🥈 Runner Up: Re:amaze AI Helpdesk & Chat
For complete details, see the Pricing Details section.

Support Channel

Medium priority

Both tawk.to Live Chat and Re:amaze AI Helpdesk & Chat provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

tawk.to Live Chat3 support options
Re:amaze AI Helpdesk & Chat3 support options
🥇 Winner: tawk.to Live Chat, Re:amaze AI Helpdesk & Chat🥈 Runner Up: N/A
For complete details, see the Support section.

Integrations

Medium priority

Evaluate the integration capabilities of tawk.to Live Chat and Re:amaze AI Helpdesk & Chat. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

tawk.to Live Chat4 integrations
Re:amaze AI Helpdesk & Chat7 integrations
🥇 Winner: Re:amaze AI Helpdesk & Chat🥈 Runner Up: tawk.to Live Chat
For complete details, see the Integrations section.

Trial Period

Low priority

Free trial periods allow you to explore the app's features and functionalities before committing. tawk.to Live Chat has no free trial period. Re:amaze AI Helpdesk & Chat, on the other hand, comes with a 14-day free trial period. Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

🥇 Winner: Re:amaze AI Helpdesk & Chat🥈 Runner Up: N/A
For complete details, see the Features section.

By comparing and weighing these factors, you can make an informed decision and determine the winner between tawk.to Live Chat and Re:amaze AI Helpdesk & Chat that aligns best with your requirements and preferences for a successful Shopify app experience.

Shopify Apps Detailed Comparison: tawk.to Live Chat vs Re:amaze AI Helpdesk & Chat

In this comprehensive comparison, we'll delve into the details of two Shopify apps: tawk.to Live Chat and Re:amaze AI Helpdesk & Chat. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.

Overviewtawk.to Live Chat vs Re:amaze AI Helpdesk & Chat

Let's dive into the overview of these two apps: tawk.to Live Chat and Re:amaze AI Helpdesk & Chat, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.

tawk.to Live Chat Overview

tawk.to Live Chat is a Shopify app developed by Unknown Developer to help merchants with Chat with website visitors as they browse live. Shopify store owners have given mixed reviews to the tawk.to Live Chat app, resulting in an overall rating of 3.6 stars from 89 reviews in the Chat category.

Launch DateNov 16, 2015
Purposetawk.to's messaging and CRM tool lets you track and chat with your customers instantly.
Pricing summaryFree

Re:amaze AI Helpdesk & Chat Overview

Re:amaze AI Helpdesk & Chat is a Shopify app developed by Unknown Developer to help merchants with Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions. With an average rating of 4.4 stars from 181 reviews, Re:amaze AI Helpdesk & Chat is one of the top-rated Chat Shopify apps.

Launch DateApr 1, 2014
PurposeBoost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM.
Pricing summaryFrom $29/month. Free trial available.
Features Comparisontawk.to Live Chat vs Re:amaze AI Helpdesk & Chat

While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.

tawk.to Live Chat Features

  • Manage and oversee your Shopify orders right from your chats and tickets.
  • Create custom greetings using triggers such as location and past visits.
  • Give quick, correct replies using saved "shortcut" message templates.
  • Handle endless clients and businesses in your CRM.
  • Need help? Contact our support team at any time for immediate help.

Re:amaze AI Helpdesk & Chat Features

  • Combine email, social media, text messages, and voice chats from all stores in one inbox.
  • Handle, change, and make Shopify orders right in customer service and chats.
  • Use AI to construct responses, create FAQ content, develop chatbots, and summarize information.
  • Use data and rules to automatically handle frequent tasks and patterns, hence saving time.
  • Surveys for customer satisfaction, updates on status, and alerts to maintain customer interaction.
Pricing Planstawk.to Live Chat vs Re:amaze AI Helpdesk & Chat

There are tons of Shopify apps for small businesses and enterprises alike. From tawk.to Live Chat to Re:amaze AI Helpdesk & Chat, each offers a range of pricing packages to accommodate different business needs.

Let's see how the prices of tawk.to Live Chat and Re:amaze AI Helpdesk & Chat measure up.

tawk.to Live Chat Pricing Details

tawk.to Live Chat offers 0 plans that are forever-free.

$0 /month

Re:amaze AI Helpdesk & Chat Pricing Details

Re:amaze AI Helpdesk & Chat offers 4 paid plans, which cost $29/ month, $49/ month, $59/ month, $69/ month. The paid plans also come with a 14-day free trial period.

Re:amaze Basic
$29 /month
  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots (unlimited)
  • 5 AI Agent resolutions per user/mo
  • Trainable AI Intents
Re:amaze Pro
$49 /month
  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
Re:amaze Starter
$59 /month
Re:amaze Plus
$69 /month
  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History

Install in your Shopify store We pass your name, email and store domain to the tawk.to team so they can help install and configure the app on your store.

User Ratingstawk.to Live Chat vs Re:amaze AI Helpdesk & Chat

User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about tawk.to Live Chat and Re:amaze AI Helpdesk & Chat.

tawk.to Live Chat Ratings

tawk.to Live Chat has garnered an overall rating of 3.6 stars from a total of 89 reviews on the Shopify app store.

3.6★★★★☆| 89 reviews

Of the total reviews, 72% are positive, 28% are neutral, and 28% are negative.

✨ AI Summary of tawk.to Live Chat Reviews

The app is a live chat solution for Shopify stores, offering real-time customer communication, customizable widgets, and visitor behavior tracking. Its primary strengths include a robust free version with extensive features such as multi-agent support, mobile app integration, scheduling, and detailed analytics. The chat interface is highly customizable, allowing branding adjustments and automated messages. However, the app has notable limitations, including persistent technical issues such as residual code remaining after uninstallation, inconsistent notification alerts, and occasional glitches in widget functionality. Support responsiveness is mixed, with some users reporting delays or unaddressed bugs, while others praise quick assistance. The free plan includes prominent third-party branding, which some find intrusive, though paid options exist to remove it. Integration challenges arise with certain themes, and the interface can be clunky or unintuitive for some users. Despite these drawbacks, the app is widely regarded as a cost-effective and feature-rich solution for live chat needs.

Re:amaze AI Helpdesk & Chat Ratings

Re:amaze AI Helpdesk & Chat has garnered an overall rating of 4.4 stars from a total of 181 reviews on the Shopify app store.

4.4★★★★☆| 181 reviews

Of the total reviews, 88% are positive, 12% are neutral, and 12% are negative.

✨ AI Summary of Re:amaze AI Helpdesk & Chat Reviews

The app is a comprehensive customer support and CRM solution designed for Shopify stores, offering multi-channel communication management across email, live chat, social media, and messaging platforms. Its strengths include seamless Shopify integration, enabling order lookups and real-time customer data access, along with robust automation tools like workflows, chatbots, and intent-based responses. The platform consolidates support inquiries into a unified dashboard, supports multiple brands or stores under one account, and includes features such as customizable FAQs, satisfaction ratings, and reporting. Customer support is frequently highlighted as responsive and knowledgeable, with onboarding assistance and tutorials available. However, some limitations include restricted reporting capabilities, occasional gaps in social media channel coverage (e.g., Pinterest and YouTube), and a learning curve for advanced features. While praised for its value, pricing may be a concern for smaller businesses, and rare criticisms mention occasional technical issues or unmet customization expectations. Overall, the app is positioned as a powerful, scalable tool for streamlining customer service operations.

Pros and Constawk.to Live Chat vs Re:amaze AI Helpdesk & Chat

Let's explore the pros and cons of tawk.to Live Chat and Re:amaze AI Helpdesk & Chat to better understand their strengths and limitations.

tawk.to Live Chat Pros and Cons

Pros
  • The app offers extensive functionality at no cost, including live chat, analytics, and customization options.
  • Users report easy installation and smooth compatibility with Shopify and other platforms.
  • The accompanying mobile app allows users to manage chats on the go.
  • Highly customizable widget with options for colors, avatars, and branding.
  • Provides detailed visitor behavior tracking and live typing previews.
  • Stable and bug-free operation for most users.
  • Allows multiple team members to manage chats with individual profiles.
  • Enables setting business hours and automated offline messages.
  • Intuitive interface and useful features enhance customer engagement.
Cons
  • Uninstalling the app often leaves residual code, causing widgets to remain visible.
  • The app heavily promotes its own branding, distracting from user businesses.
  • Some users experience missed chat alerts due to glitches.
  • A few users encountered unexpected fees despite the app being advertised as free.

Re:amaze AI Helpdesk & Chat Pros and Cons

Pros
  • Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
  • Streamlines customer service with automated workflows, intents, and response templates.
  • Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
  • Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.
  • Intuitive design and easy navigation, appreciated by both casual and power users.
  • Includes chatbots, live visitor tracking, customizable FAQs, and multi-brand management.
  • Competitive pricing models, especially for small businesses, with flexible user-based plans.
  • Clear and helpful onboarding, including tutorials and one-on-one support sessions.
  • Reduces manual errors and saves significant time in managing customer interactions.
  • Customers frequently highlight improved satisfaction and efficiency after switching to the app.
Cons
  • Some users find the reporting tools restrictive and request more advanced analytics.
  • Minor issues reported, particularly with older devices or specific integrations.
  • New AI features like shopping assistance bots sometimes fail to handle basic queries effectively.
  • A small subset of users found certain customization options difficult to implement.
Featured Integrationstawk.to Live Chat vs Re:amaze AI Helpdesk & Chat

Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of tawk.to Live Chat and Re:amaze AI Helpdesk & Chat, and see how effortlessly these apps can enhance your store operations.

tawk.to Live Chat Integrations

tawk.to Live Chat offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

Google AnalyticsWebhooksWordpressZapier

Re:amaze AI Helpdesk & Chat Integrations

Re:amaze AI Helpdesk & Chat offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

Checkout+20 IntegrationsKlaviyoLoop ReturnsRingCentralShipstationYotpo
Supporttawk.to Live Chat vs Re:amaze AI Helpdesk & Chat

The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to tawk.to Live Chat and Re:amaze AI Helpdesk & Chat. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.

tawk.to Live Chat User Support

For any inquiries or assistance regarding tawk.to Live Chat, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, tawk.to Live Chat offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Re:amaze AI Helpdesk & Chat User Support

For any inquiries or assistance regarding Re:amaze AI Helpdesk & Chat, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Re:amaze AI Helpdesk & Chat offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Need assistance in choosing the right app for your store?

Trust ShopDigest to provide the expertise and support you need to make the most of your chosen Shopify app.

1

Send your details

Your name, email and store domain go straight to the tawk.to team.

2

The developer gets in touch

tawk.to contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Install in your Shopify store We pass your name, email and store domain to the tawk.to team so they can help install and configure the app on your store.

FAQs for tawk.to Live Chat and Re:amaze AI Helpdesk & Chat

1. What is the key difference between these Shopify apps: tawk.to Live Chat and Re:amaze AI Helpdesk & Chat?

When comparing various Shopify apps, their main objective sets them apart. tawk.to Live Chat is designed to help merchants with Chat with website visitors as they browse live.. On the other hand, Re:amaze AI Helpdesk & Chat focuses on Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.. Assessing these differences will help you determine which app aligns best with your unique business needs.

2. Which app between tawk.to Live Chat and Re:amaze AI Helpdesk & Chat offers free pricing plan options for Shopify merchants?

tawk.to Live Chat has no free plans. Re:amaze AI Helpdesk & Chat has no free plans.

3. What are the pricing plans for tawk.to Live Chat and Re:amaze AI Helpdesk & Chat?

While the specific pricing plans may vary for each app, here's a general breakdown:

tawk.to Live Chat offers a total of 1 pricing plan: 0 free plans and 0 paid plans. Paid plan costs: Not available. Free plan costs: Not available.

Re:amaze AI Helpdesk & Chat offers a total of 4 pricing plans: 0 free plans and 4 paid plans. Paid plan costs: $29/ month, $49/ month, $59/ month, $69/ month. Free plan costs: Not available.

4. Is there a free trial available for tawk.to Live Chat and Re:amaze AI Helpdesk & Chat?

tawk.to Live Chat has no free trial period. Re:amaze AI Helpdesk & Chat, on the other hand, comes with a 14-day free trial period.

5. What are the integration options available for tawk.to Live Chat and Re:amaze AI Helpdesk & Chat?

tawk.to Live Chat: Google Analytics, Webhooks, Wordpress, Zapier.

Re:amaze AI Helpdesk & Chat: Checkout, +20 Integrations, Klaviyo, Loop Returns, RingCentral, Shipstation, Yotpo.

6. What are the support options available for tawk.to Live Chat and Re:amaze AI Helpdesk & Chat?

tawk.to Live Chat · Email: [email protected] · Website: https://www.tawk.to/ · FAQ: https://help.tawk.to/

Re:amaze AI Helpdesk & Chat · Email: [email protected] · Website: https://www.reamaze.com/apps/shop · FAQ: https://support.reamaze.com/

7. Are tawk.to Live Chat and Re:amaze AI Helpdesk & Chat compatible with my Shopify theme?

Generally, tawk.to Live Chat and Re:amaze AI Helpdesk & Chat are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.

8. Which app between tawk.to Live Chat and Re:amaze AI Helpdesk & Chat is better?

Determining which app between tawk.to Live Chat and Re:amaze AI Helpdesk & Chat is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.

Dondy: WhatsApp Marketing+ChatBuilt for Shopify
by Dondy

Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service.

Free plan · From $6.99/mo · 7d trial
★ 4.9 (825)
IG Facebook & Instagram ShopBuilt for Shopify
by SalesDolphin.AI

Free plan · From $14.99/mo · 3d trial
★ 4.9 (389)

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the tawk.to team so they can help install and configure the app on your store.

.myshopify.com

Compared in this guide

tawk.to Live Chat
3.6 ★ · 89 reviews
Re:amaze AI Helpdesk & Chat
4.4 ★ · 181 reviews · From $29/mo
Install tawk.to Live ChatView on Shopify

Verdict at a glance

Re takes 5 of the 7 comparison factors, including rating, total reviews and track record. tawk.to Live Chat leads on budget.

🥇 Winner: Re:amaze AI Helpdesk & Chat🥈 Runner Up: tawk.to Live Chat
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