by Dondy
Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service.
Free plan · From $6.99/mo · 7d trial
tawk.to Live Chat Shopify App by tawk.to
tawk.to's messaging and CRM tool lets you track and chat with your customers instantly. Chat with website visitors as they browse live.
4.0 89 reviewsFree
Pros and cons
Pros and cons of tawk.to Live Chat
Pros
- Free and Feature-Rich: The app offers extensive functionality at no cost, including live chat, analytics, and customization options.
- Seamless Integration: Users report easy installation and smooth compatibility with Shopify and other platforms.
- Mobile Accessibility: The accompanying mobile app allows users to manage chats on the go.
- Customization: Highly customizable widget with options for colors, avatars, and branding.
Cons
- Persistent Widget Issues: Uninstalling the app often leaves residual code, causing widgets to remain visible.
- Aggressive Branding: The app heavily promotes its own branding, distracting from user businesses.
Screenshots
About the app
Chat with website visitors as they browse live.
- Shopify order management.: Manage and oversee your Shopify orders right from your chats and tickets.
- Customized Greetings: Create custom greetings using triggers such as location and past visits.
- Efficient Communication: Give quick, correct replies using saved "shortcut" message templates.
- CRM Management: Handle endless clients and businesses in your CRM.
- 24x7 Support: Need help? Contact our support team at any time for immediate help.
Keywords
live chat Shopify appsreal-time messaging Shopify appscustomer CRM Shopify appsShopify order management appspersonalized greetings Shopify appscanned messages Shopify appsunlimited CRM Shopify apps24x7 support Shopify appsmonitor visitors Shopify appschat with customers Shopify apps
Key features
- Monitor and chat with website visitors in real time.
- Manage Shopify orders directly from chat and ticket interfaces.
- Personalize greetings based on visitor location and past behavior.
Pricing
tawk.to Live Chat pricing plans
$0 /month
Not sure which plan to pick? Discuss plans with us, learn about custom pricing, or get a demo.
Here’s an overview of tawk.to Live Chat costs for each of the plan(s)
The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by tawk.to Live Chat is .
The details of the plans are outlined below.
- : this plan is free forever, incurring no subscription costs.
tawk.to Live Chat price summary
| Pricing summary | Free |
| Total pricing plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
Comparison
Top tawk.to Live Chat alternatives — detailed comparison
The table below highlights the crucial differences between tawk.to Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 3.6 ★ (89 reviews) | 4.9 ★ (825 reviews) | 4.6 ★ (5,816 reviews) | |
| Developed by | tawk.to | Dondy | Shopify | |
| Launch date | 16 November 2015 | 15 March 2023 | 14 August 2019 | |
| Pricing | Free | Free, $6.99/month, $79.99/month, $159.99/month | Free | |
| Objective | Chat with website visitors as they browse live. | Abandoned cart recovery, AI agent & automations on WhatsApp | Engage with customers and boost sales using free chat. | |
| Categories | Chat | Abandoned cart, Chat | Chat | |
| Key features & highlights | ||||
| Purpose | tawk.to's messaging and CRM tool lets you track and chat with your customers instantly. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | Get new customers and make sales by interacting with shoppers in chat. | |
| Features list |
|
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| |
| Highlights | — |
|
| |
| User reviews and ratings | ||||
| Recommended | 74.2% | 96.2% | 92.0% | |
| Pros |
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| Cons |
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| Pricing and plans | ||||
| Total pricing plans | 0 | 4 | 0 | |
| Free plan | Not available | Available | Not available | |
| Free trial | No | Yes, for 7 day(s) | No | |
| Technical information | ||||
| Rating | 3.6 ★ | 4.9 ★ | 4.6 ★ | |
| Total reviews | 89 | 838 | 5,845 | |
| Launch date | 16 November 2015 | 15 March 2023 | 14 August 2019 | |
More details about tawk.to Live Chat
Product description
The tawk.to Live Chat app allows you to interact with visitors on your Shopify store and provide immediate customer support. The app encompass unlimited messaging, ticketing, agent seats, and is compatible with iOS, Android, Windows and Mac OSX. It also integrates with your Shopify store as a live chat app, CRM, and ticketing system.
AI summary
The app is a live chat solution for Shopify stores, offering real-time customer communication, customizable widgets, and visitor behavior tracking. Its primary strengths include a robust free version with extensive features such as multi-agent support, mobile app integration, scheduling, and detailed analytics. The chat interface is highly customizable, allowing branding adjustments and automated messages. However, the app has notable limitations, including persistent technical issues such as residual code remaining after uninstallation, inconsistent notification alerts, and occasional glitches in widget functionality. Support responsiveness is mixed, with some users reporting delays or unaddressed bugs, while others praise quick assistance. The free plan includes prominent third-party branding, which some find intrusive, though paid options exist to remove it. Integration challenges arise with certain themes, and the interface can be clunky or unintuitive for some users. Despite these drawbacks, the app is widely regarded as a cost-effective and feature-rich solution for live chat needs.
Support
For any questions, concerns, or assistance with tawk.to Live Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, tawk.to Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the tawk.to Live Chat are available in various languages on the Shopify app store, including English.
tawk.to Live Chat support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that tawk.to Live Chat seamlessly integrates with are given below.
Google AnalyticsWebhooksWordpressZapier
Developer
| Name | tawk.to |
| Profile | See all apps by tawk.to |
| Website | View developer profile |
| Address | 187 E WARM SPRINGS RD STE B298, LAS VEGAS, NV, 89119-4112 |
Installation
How to install tawk.to Live Chat on your Shopify store
1
Send your details
Your name, email and store domain go straight to the tawk.to team.
2
The developer gets in touch
tawk.to contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.0
★★★★☆
89 total reviews
tawk.to Live Chat has an overall rating of 4.0 stars from a total of 89 reviews on the Shopify app store. Of these, 66 (74.2%) are positive, 2 (2.2%) are neutral, and 21 (23.6%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★My Pizza Steelfrom Canada · 25 March 2021
Excellent free live chat app with many customizations. Looks and works great. Been using it for years and never had a problem.
★★★★★BottleKeepfrom Laos · 27 October 2020
Very detailed chat system which is available for all users. Many features, customization available.
★★★★★Gifts Actuallyfrom Australia · 28 August 2020
Awesome App. Seamless integration. Really easy way to engage with new customers and answer their queries, provide reassurance in this Covid challenged world and as an online gift store, provide some of the personal service and interaction normally only available to brick and mortar stores. Love the new knowledge base. Great feature. Keep up the great work.
★★★★★Blackowl Gpsfrom Australia · 29 July 2020
Excellent app, especially for free. Provides enough customisable options and a reliable server for chats. Would highly recommend.View our talk.to integration @ www.blackowlgps.com.au
★★★★★SprayShopNZfrom New Zealand · 14 June 2020
Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#18
live chat · shortcuts
Total reviews
89
No change vs 30 days ago
Average rating
4.0 ★
0.00 vs 30 days ago
Top market
US
55.0% of installs
Category & keyword rankings
Position and market share today
| Keywordlive chat | #18 | 0.0% ▲0.0 |
| Keywordshortcuts | #18 | 0.0% ▲0.0 |
| Keywordtidio live chat | #22 | 0.0% ▲0.0 |
| Keywordknowledge base | #26 | — |
Reviews trend
Cumulative reviews · last 6 months
87 → 89 reviews · rating steady at 4.0★
Ranks #18 in 2 of 10 App Store groups tracked.Open full charts →
tawk.to Live Chat FAQs
How do I install the tawk.to Live Chat Shopify app?
To install tawk.to Live Chat on your Shopify store, click on the tawk.to Live Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install tawk.to Live Chat on your Shopify store, then contact us now.
What are the key features of tawk.to Live Chat?
The key features offered by tawk.to Live Chat to Shopify store owners are:
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
- Need help? Reach out to our support team 24x7 for live assistance.
Does tawk.to Live Chat integrate with other Shopify apps or tools?
Yes, tawk.to Live Chat seamlessly integrates with other Shopify apps or tools, such as Manage and oversee your Shopify orders right from your chats and tickets., Create custom greetings using triggers such as location and past visits., Give quick, correct replies using saved "shortcut" message templates..
Is there a free trial available for tawk.to Live Chat?
No, tawk.to Live Chat does not offer any free trial.
What are the pricing plans for tawk.to Live Chat?
The app offers 1 plan that is forever-free.
How does billing work for tawk.to Live Chat?
tawk.to Live Chat is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, tawk.to Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does tawk.to Live Chat offer customer support?
Yes, tawk.to Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, tawk.to Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is tawk.to Live Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.0★★★★☆89 reviews · 74.2% positive
Writing reviews on ShopDigest is coming soon.
- MPMy Pizza Steel★★★★★
Excellent free live chat app with many customizations. Looks and works great. Been using it for years and never had a problem.
TAtawk.toDeveloperHi My Pizza Steel,Thank you for choosing tawk.to and for sharing your recommendation here with the community! We appreciate the kind words and continued support of our chat widget throughout the years.Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
- BOBottleKeep★★★★★
Very detailed chat system which is available for all users. Many features, customization available.
TAtawk.toDeveloperHi BottleKeep,Thank you for supporting tawk.to and for sharing your review in the community!Great news! We have just released a major update to our chat widget.See our latest release here: https://www.tawk.to/category/updates/This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add all kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cardsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
- GAGifts Actually★★★★★
Awesome App. Seamless integration. Really easy way to engage with new customers and answer their queries, provide reassurance in this Covid challenged world and as an online gift store, provide some of the personal service and interaction normally only available to brick and mortar stores. Love the new knowledge base. Great feature. Keep up the great work.
TAtawk.toDeveloperHi Gifts Actually,Thank you for choosing tawk.to and for giving us a 5-star review!We are happy to know that you love our Knowledge Base product and find it easy to use with your customers.Great news! We have just released a major update to our chat widget.See our latest release here: https://www.tawk.to/category/updates/This new update has Widget Cards that allow you to personalize the content of your widget. You can now add an article, an article list or a search engine bar for your Knowledge Base.You can also add other kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cardsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
- BGBlackowl Gps★★★★★
Excellent app, especially for free. Provides enough customisable options and a reliable server for chats. Would highly recommend.View our talk.to integration @ www.blackowlgps.com.au
TAtawk.toDeveloperHi Blackowl Gps,Thank you for supporting tawk.to and for recommending us to others! Great news! We have just released a major update to our chat widget.See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your tawk.to widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cardsIf you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
- SPSprayShopNZ★★★★★
Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.
TAtawk.toDeveloperHi SprayShopNZ,Thank you for choosing tawk.to and for giving us a 5-star review!Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
- BIBreathe in Detroit★★★★★
An excellent onsite chat tool and the free plan is all we ever needed. The interface is a little messy, but there's lots of options. I wish you could better customize the onscreen icon, but that's minor. Likes: good mobile app, customized notifications, easy to see customer site journey during chat. We moved to Gorgias to bring all channels into a single view, but are considering going back to Tawk.to for chat only because it's much better.
TAtawk.toDeveloperHi Breathe in Detroit,Thank you for supporting tawk.to and for sharing your review in the community!We value your feedback and will continue to improve our UI design.Great news! We have just released a major update to our chat widget.See our latest release here: https://www.tawk.to/category/updates/atesThis new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cardsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
- SCScutes★★★★★
This app is free! FREE! The capabilities you have on this live chat considering it's FREE is immense. Support is fantastic. You can customise the widget incredibly easily. I wouldn't not recommend this app - there's also a free app for your phone so you can leave the computer and not have to worry about missing your customers.
TAtawk.toDeveloperHi Scutes,Thank you for choosing tawk.to and for giving us a 5-star review!We are happy to know that you love our product and have recommended our chat software in the community. tawk.to is the most widely used chat application on the planet with over 5 million users and counting.Check out why we're free here: https://www.tawk.to/why-freeShould you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
- HOHouse of Dasein Kink Toys and Apparel★★★★★
They are really good, phoned me and took me through stuff and jsut were very helpful. this app is a a must
TAtawk.toDeveloperHi House of Dasein Kink Toys and Apparel,Thank you for supporting tawk.to and for sharing your review in the community!We are happy to know that our Business Messaging Advice team has reached out and walked you through our dashboard.If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
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