by Dondy
Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service.
Free plan · From $6.99/mo · 7d trial
Formilla Live Chat + Chatbot Shopify App by Formilla.com
Chat live with visitors using real-time monitoring and chatbots! Boost your sales and enhance support. Chat live with visitors as they browse to boost sales.
5.0 21 reviewsFreePaid from $17.49/month
Pros and cons
Pros and cons of Formilla Live Chat + Chatbot
Pros
- Easy Setup and Installation: The app is frequently praised for its straightforward and quick installation process.
- Effective Customer Support: Many users highlight the fast, professional, and helpful support team.
- User-Friendly Interface: The app is noted for its intuitive design and ease of use.
- Mobile Accessibility: Users appreciate the ability to chat with customers on-the-go via the mobile app.
Cons
- Missing Picture Sharing: Users note the inability for customers to send pictures in chat threads.
- Offline Message Handling: Some reviewers mention concerns about contacting customers who message while agents are offline.
Screenshots
About the app
Chat live with visitors as they browse to boost sales.
- Live Visitor Engagement: View live visitors on your site and invite them to chat directly from our app.
- Chatbot Marketing: Have a chatbot qualify leads and promote your products all day, every day.
- Global Customer Interaction: Chat with your customers live from anywhere using our mobile apps.
- Engaging Marketing Popups: Use marketing popups to showcase your products and increase sales.
Keywords
Live chat Shopify appsChatbot Shopify appsReal-time visitor monitoring Shopify appsIncrease sales Shopify appsImprove support Shopify appsMarketing popups Shopify appsLead qualification Shopify appsMobile chat Shopify appsVisitor engagement Shopify appsConversation boost Shopify apps
Key features
- View live visitors on your site and invite them to chat instantly.
- Use AI-powered chatbots for 24/7 automated customer support.
- Engage customers globally via mobile apps with real-time chat.
Pricing
Formilla Live Chat + Chatbot pricing plans
Free
$0 /month
- 1 Chat Agent
- Unlimited Chats
- Mobile apps for iPhone/Android
- Custom Branding + Language
- Canned Messages*
Premium
$17.49 /month
- Everything in Free and:
- Automatic Chat Popups
- 3rd Party Integrations
- A.I. Chatbots*
- Custom Schedule
Professional
$49.99 /month
- Everything in Premium and:
- 2 Chat Agents
- Real-time Visitor Monitoring
- File Sharing
- A.I. Chatbots*
Enterprise
$299.99 /month
- Everything in Professional and:
- Full Team Access
- A.I. Chatbots*
- AI Setup & Training
- AI Insights & Reporting
Not sure which plan to pick? Discuss Free or Premium plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Formilla Live Chat + Chatbot costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Formilla Live Chat + Chatbot is Free. The paid plans offered by Formilla Live Chat + Chatbot are Premium, Professional, Enterprise.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 1 Chat Agent, Unlimited Chats, Mobile apps for iPhone/Android, Custom Branding + Language, Canned Messages*, Banned Visitors*, Marketing Popups*.
- Premium: the Premium plan costs $17.49 and comes with a 15-day free trial period. The plan offers a host of features, including Everything in Free and:, Automatic Chat Popups, 3rd Party Integrations, A.I. Chatbots*, Custom Schedule, Chat Departments, Marketing Popups*.
- Professional: the Professional plan costs $49.99 and comes with a 15-day free trial period. The plan offers a host of features, including Everything in Premium and:, 2 Chat Agents, Real-time Visitor Monitoring, File Sharing, A.I. Chatbots*, Remove Branding, Marketing Popups*.
- Enterprise: the Enterprise plan costs $299.99 and has no free trial period. The plan offers a host of features, including Everything in Professional and:, Full Team Access, A.I. Chatbots*, AI Setup & Training, AI Insights & Reporting, Advanced Integrations, Custom Implementation, Dedicated Onboarding.
Formilla Live Chat + Chatbot price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $17.49, $49.99, $299.99 |
| Free trial available | Yes, for 15 day(s) |
For further information regarding Formilla Live Chat + Chatbot pricing plans, see the official website.
Comparison
Top Formilla Live Chat + Chatbot alternatives — detailed comparison
The table below highlights the crucial differences between Formilla Live Chat + Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 5.0 ★ (21 reviews) | 4.9 ★ (825 reviews) | 4.6 ★ (5,816 reviews) | |
| Developed by | Formilla.com | Dondy | Shopify | |
| Launch date | 3 June 2014 | 15 March 2023 | 14 August 2019 | |
| Pricing | Free, $17.49/month, $49.99/month, $299.99/month | Free, $6.99/month, $79.99/month, $159.99/month | Free | |
| Objective | Chat live with visitors as they browse to boost sales. | Abandoned cart recovery, AI agent & automations on WhatsApp | Engage with customers and boost sales using free chat. | |
| Categories | Chat | Abandoned cart, Chat | Chat | |
| Key features & highlights | ||||
| Purpose | Chat live with visitors using real-time monitoring and chatbots! Boost your sales and enhance support. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | Get new customers and make sales by interacting with shoppers in chat. | |
| Features list |
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| |
| Highlights | — |
|
| |
| User reviews and ratings | ||||
| Recommended | 100.0% | 96.3% | 92.0% | |
| Pros |
|
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| |
| Cons |
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| Pricing and plans | ||||
| Total pricing plans | 4 | 4 | 0 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 15 day(s) | Yes, for 7 day(s) | No | |
| Technical information | ||||
| Rating | 5.0 ★ | 4.9 ★ | 4.6 ★ | |
| Total reviews | 21 | 831 | 5,837 | |
| Launch date | 3 June 2014 | 15 March 2023 | 14 August 2019 | |
More details about Formilla Live Chat + Chatbot
Product description
Formilla Live Chat provides real-time customer service through chat and chatbots, improving support and increasing sales. Clients can opt for a free package for a single user, or choose a premium package for enhanced services. Each package includes marketing features, such as popups to engage customers interactively.
AI summary
The app is a live chat solution designed for Shopify stores, offering real-time customer engagement through a user-friendly interface. Its key features include easy installation, mobile app compatibility, automated smart messages, and integrations with tools like Google Analytics and email services. The app supports customization, allowing businesses to tailor the chat widget’s appearance to match their branding. Strengths include responsive customer support, intuitive setup, and real-time visitor tracking, which helps improve conversions and sales. Additional functionalities like chat transcripts, email forwarding, and helper bots enhance its utility. However, limitations include the inability for customers to send images in chats—though this feature is reportedly in development—and potential gaps in offline message handling, where contact options for follow-up may be unclear. The app is competitively priced and is noted for its efficiency in reducing reliance on emails and phone calls. Overall, it serves as a comprehensive customer service tool with minor areas for improvement.
Support
For any questions, concerns, or assistance with Formilla Live Chat + Chatbot, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Formilla Live Chat + Chatbot are available in various languages on the Shopify app store, including English.
Formilla Live Chat + Chatbot support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Formilla Live Chat + Chatbot seamlessly integrates with are given below.
AndroidGoogle AnalyticsInfusionSoftiPhoneWordPressZapier
Developer
| Name | Formilla.com |
| Profile | See all apps by Formilla.com |
| Website | View developer profile |
| Address | 1930 Village Center Circle, #3-7690, Las Vegas, NV, 89134 |
Installation
How to install Formilla Live Chat + Chatbot on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Formilla.com team.
2
The developer gets in touch
Formilla.com contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
5.0
★★★★★
21 total reviews
Formilla Live Chat + Chatbot has an overall rating of 5.0 stars from a total of 21 reviews on the Shopify app store. Of these, 21 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Miracles & Morefrom United States · 8 February 2021
A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!
★★★★★Fames Chocolatefrom United States · 24 June 2020
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
★★★★★wholesalewaterheaterfrom United States · 4 June 2019
Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.
★★★★★Swing Cushions USAfrom United States · 6 May 2019
I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!
★★★★★Urban Tribe Cyclesfrom United States · 26 July 2017
I did no research on live chat apps and just picked one that showed up in Google.I was blown away. It just works, right out of the box. So simple, and effective.Customers love it.However, don't tell your friends you have it on your site, they will troll you.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#14
real time visitors
Total reviews
21
No change vs 30 days ago
Average rating
5.0 ★
0.00 vs 30 days ago
Top market
US
87.6% of installs
Category & keyword rankings
Position and market share today
| Keywordreal time visitors | #14 | 0.0% |
| Keywordwordpress | #64 | — |
| Keywordtidio live chat | #71 | — |
Reviews trend
Cumulative reviews · last 6 months
21 → 21 reviews · rating steady at 5.0★
Ranks #14 in 1 of 3 App Store groups tracked.Open full charts →
Formilla Live Chat + Chatbot FAQs
How do I install the Formilla Live Chat + Chatbot Shopify app?
To install Formilla Live Chat + Chatbot on your Shopify store, click on the Formilla Live Chat + Chatbot installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Formilla Live Chat + Chatbot on your Shopify store, then contact us now.
What are the key features of Formilla Live Chat + Chatbot?
The key features offered by Formilla Live Chat + Chatbot to Shopify store owners are:
- See visitors on your site in real-time and request to chat right from our app.
- Enable an A.I. Chatbot powered by ChatGPT for 24/7 support.
- Live chat with your customers from anywhere in the world with our mobile apps.
- Marketing popups to promote your products in engaging ways to boost conversions.
Does Formilla Live Chat + Chatbot integrate with other Shopify apps or tools?
Yes, Formilla Live Chat + Chatbot seamlessly integrates with other Shopify apps or tools, such as View live visitors on your site and invite them to chat directly from our app., Have a chatbot qualify leads and promote your products all day, every day., Chat with your customers live from anywhere using our mobile apps..
Is there a free trial available for Formilla Live Chat + Chatbot?
Yes, Formilla Live Chat + Chatbot offers a 15-day free trial on all its paid plans.
What are the pricing plans for Formilla Live Chat + Chatbot?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $17.49/month, $49.99/month, $299.99/month, and come with a 15-day free trial period.
How does billing work for Formilla Live Chat + Chatbot?
Formilla Live Chat + Chatbot uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Formilla Live Chat + Chatbot allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Formilla Live Chat + Chatbot offer customer support?
Yes, Formilla Live Chat + Chatbot offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Formilla Live Chat + Chatbot compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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5.0★★★★★21 reviews · 100.0% positive
Writing reviews on ShopDigest is coming soon.
- M&Miracles & More★★★★★
A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!
- FCFames Chocolate★★★★★
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
- WHwholesalewaterheater★★★★★
Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.
- SCSwing Cushions USA★★★★★
I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!
- UTUrban Tribe Cycles★★★★★
I did no research on live chat apps and just picked one that showed up in Google.I was blown away. It just works, right out of the box. So simple, and effective.Customers love it.However, don't tell your friends you have it on your site, they will troll you.
- GCGleading Collier De Dressage★★★★★
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
- BVBel Viaggio Designs★★★★★
Love it! Easy to use and cuts down on emails and phone calls.
- CFCobra Foam Inserts★★★★★
great app. the premium feature is a must. getting all the chat transcripts is very helpful
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