Shopify Inbox — Market Share Across Shopify App Store Groups
Shopify Inbox's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
| Keyword Chat assignment | 56.14%0.68 | Declining |
| Keyword Customer insights | 55.69%0.54 | Declining |
| Keyword Agent avatar | 55.30%0.14 | Declining |
| Keyword chat | 39.83%0.78 | Declining |
| Collection Getting Started | 33.84%0.16 | Declining |
| Keyword Business hours | 33.30%1.23 | Declining |
| Keyword Quick replies | 33.02%1.84 | Declining |
| Keyword Greetings | 31.39%1.66 | Declining |
| Keyword shopify inbox | 30.96%0.71 | Declining |
| Keyword Email chat | 24.58%7.81 | Declining |
Showing 1-10 out of 34
Key Insights:
- Shopify Inbox captures 56.1% of installs in Chat assignment — its strongest position among the 10 Shopify groups shown (34 groups in total).
- Over the past 30 days, 10 lost share — net downward pressure.
- Email chat saw the sharpest contraction (-7.81pp) — worth checking whether the dip is short-term or sustained.
Shopify Inbox — Market Share Trend Across Top Groups
Monthly market share trajectory for Shopify Inbox across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Keyword Chat Assignment | 78.28% | 55.32%23 | 58.44%3 | 57.82%1 | 56.86%1 | 56.14%1 |
| Keyword Customer Insights | 82.39% | 43.83%39 | 58.41%15 | 57.99%0 | 56.01%2 | 55.69%0 |
| Keyword Agent Avatar | 77.28% | 54.44%23 | 56.99%3 | 56.50%0 | 55.54%1 | 55.30%0 |
| Keyword Chat | 74.44% | 35.98%38 | 54.79%19 | 41.82%13 | 51.69%10 | 39.83%12 |
| Collection Getting Started | 55.31% | 45.70%10 | 41.99%4 | 36.79%5 | 32.61%4 | 33.84%1 |
Key Insights:
- Across the 5 plotted groups, Shopify Inbox expanded share in 0 and contracted in 5.
Top Categories Shopify Inbox Ranks In on Shopify
- Keyword Chat assignment — Holds 56.1% market share in this keyword (-0.68pp this month) — slipping in this keyword.
- Keyword Customer insights — Holds 55.7% market share in this keyword (-0.54pp this month) — slipping in this keyword.
- Keyword Agent avatar — Holds 55.3% market share in this keyword (-0.14pp this month) — slipping in this keyword.
- Keyword chat — Holds 39.8% market share in this keyword (-0.78pp this month) — slipping in this keyword.
- Collection Getting Started — Holds 33.8% market share in this collection (-0.16pp this month) — slipping in this collection.
Shopify Inbox on Shopify — Market Share FAQs
1. Where does Shopify Inbox have the most market share on Shopify?
Shopify Inbox captures the largest share of installs in Chat assignment — 56.1% of the group's tracked install base, followed by 55.7% in Customer insights and 55.3% in Agent avatar. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Shopify Inbox gaining or losing share in?
Shopify Inbox is contracting in more groups than it's expanding. Email chat saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is Shopify Inbox's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Shopify Inbox hold market share?
Shopify Inbox appears in 34 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Shopify Inbox's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Shopify Inbox is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
