Customer Feedback Shopify Apps – Market Share Breakdown
(Updated September 2026) See which customer feedback Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Customer Feedback Shopify Apps — Full Market Share Table
All tracked customer feedback Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Reputon Customer Reviews App | 56.94% | 32.93 | Climbing |
| 2 |  Chatty AI Chatbot & Live Chat | 37.01% | 25.80 | Declining |
| 3 |  Doran Product Reviews App & QA | 2.56% | 8.34 | Declining |
| 4 |  Lipscore Product Reviews | 2.19% | 0.62 | Climbing |
| 5 |  Grapevine Post Purchase Survey | 0.41% | 0.21 | Climbing |
| 6 |  POWR: Customer Survey | Poll | 0.27% | 0.24 | Climbing |
| 7 |  GroPulse Google Reviews | 0.21% | 0.06 | Climbing |
| 8 |  K: Google Reviews Importer | 0.09% | 0.00 | Climbing |
| 9 |  Revie: Reviews & Marketing | 0.06% | 0.02 | Climbing |
| 10 |  SS Product Reviews App & AI | 0.06% | 0.02 | Climbing |
Showing 1-10 out of 25
Key Insights:
- Reputon Customer Reviews App holds 56.9% share of customer feedback app installs — 19.9pp ahead of Chatty AI Chatbot & Live Chat (37.0%).
- Top 3 apps (Reputon Customer Reviews App, Chatty AI Chatbot & Live Chat, Doran Product Reviews App & QA) account for 96.5% of all customer feedback install share — a fragmented market.
- Reputon Customer Reviews App is gaining share fastest this month (+32.93pp) — the largest single gainer among the top customer feedback apps by share.
- Chatty AI Chatbot & Live Chat is losing share fastest (-25.80pp) — could indicate a churning user base or a stronger challenger gaining ground.
Customer Feedback Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 customer feedback Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | — | 39.9% | 62.8%22.96 | 37.1%25.73 | 57.3%20.2 | 57.6%0.3 |
| Reputon Customer Reviews App | — | 48.3% | 24.2%24.16 | 56.9%32.75 | 31.6%25.28 | 31.0%0.64 |
 Bizrate Customer Feedback | — | 0.0% | 0.0% | 0.0% | 4.9%4.93 | 5.1%0.12 |
| Lipscore Product Reviews | — | 1.7% | 1.6%0.1 | 2.2%0.6 | 2.3%0.13 | 3.1%0.84 |
| Grapevine Post Purchase Survey | — | 0.3% | 0.2%0.15 | 0.4%0.21 | 1.2%0.8 | 1.4%0.16 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share expanded from 39.9% → 57.6% over the charted period.
- Of the top 5 tracked customer feedback apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Customer Feedback Shopify Apps by Country
Per-country market share rankings for customer feedback Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Reputon Customer Reviews App leads customer feedback apps in 2 of 4 tracked markets (United States, United Kingdom).
- Reputon Customer Reviews App leads worldwide, but 2 of 4 tracked markets crown a different leader — Chatty AI Chatbot & Live Chat in India, Chatty AI Chatbot & Live Chat in China.
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Top 5 Apps in Customer Feedback
- Bizrate Customer Feedback — Leads customer feedback apps with 5.1% install share, rated 5.0★ — gaining share this month.
- Chatty AI Chatbot & Live Chat — Holds 57.6% of customer feedback app install share, rated 4.9★ — losing share this month.
- Reputon Customer Reviews App — Holds 31.0% of customer feedback app install share, rated 4.9★ — gaining share this month.
- Lipscore Product Reviews — Holds 3.1% of customer feedback app install share, rated 5.0★.
- GroPulse Google Reviews — Holds 0.1% of customer feedback app install share, rated 4.9★ — losing share this month.
Customer Feedback Shopify Apps — Frequently Asked Questions
1. Which customer feedback app has the highest market share on Shopify?
Reputon Customer Reviews App ranks #1 by share among customer feedback apps at 56.9%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for customer feedback Shopify apps?
For customer feedback (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which customer feedback apps are gaining market share on Shopify?
Reputon Customer Reviews App is gaining customer feedback app market share fastest this month, up +32.93pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which customer feedback apps are losing market share on Shopify?
Chatty AI Chatbot & Live Chat has lost the most market share this month among customer feedback apps (-25.80pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most customer feedback Shopify app installs?
United States drives the largest share of customer feedback app installs at 33.3%, followed by United Kingdom at 10.7% and Australia at 6.8%. Use the country picker on the third card to compare market leaders by country.
6. How many customer feedback apps does ShopDigest track on Shopify?
ShopDigest tracks 96 customer feedback apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share customer feedback app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under customer feedback (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For customer feedback, Reputon Customer Reviews App leads on share; see the rankings tab for who currently holds #1 position.
