Email Chat Shopify Apps – Market Share Breakdown
(Updated October 2026) See which email chat Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Email Chat Shopify Apps — Full Market Share Table
All tracked email chat Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Shopify Inbox | 39.12% | 6.26 | Climbing |
| 2 |  Preorder Now Presale Timesact | 30.21% | 11.80 | Declining |
| 3 |  B: WhatsApp, Voice, SMS & Chat | 17.18% | 17.13 | Climbing |
| 4 |  Chatty AI Chatbot & Live Chat | 8.36% | 10.69 | Declining |
| 5 |  Commslayer: AI Helpdesk & Chat | 2.51% | 1.33 | Climbing |
| 6 |  Moose AI Chatbot & Live Chat | 0.83% | 0.98 | Declining |
| 7 |  Gorgias: AI, Helpdesk & Chat | 0.71% | 0.36 | Climbing |
| 8 |  Zipchat AI Chatbot & Live Chat | 0.28% | 1.15 | Declining |
| 9 |  KwikEngage: Whatsapp Marketing | 0.19% | 0.36 | Declining |
| 10 |  Tidio: AI Chatbot & Live Chat | 0.18% | 0.05 | Declining |
Showing 1-10 out of 23
Key Insights:
- Shopify Inbox holds 39.1% share of email chat app installs — 8.9pp ahead of Preorder Now Presale Timesact (30.2%).
- Top 3 apps (Shopify Inbox, Preorder Now Presale Timesact, B: WhatsApp, Voice, SMS & Chat) account for 86.5% of all email chat install share — a fragmented market.
- B: WhatsApp, Voice, SMS & Chat is gaining share fastest this month (+17.13pp) — the largest single gainer among the top email chat apps by share.
- Preorder Now Presale Timesact is losing share fastest (-11.80pp) — could indicate a churning user base or a stronger challenger gaining ground.
Email Chat Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 email chat Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Shopify Inbox | 47.9% | 32.9%15 | 34.1%1.25 | 33.4%0.77 | 25.4%7.93 | 39.2%13.74 |
| Preorder Now Presale Timesact | 30.9% | 20.2%10.7 | 39.2%19 | 41.6%2.44 | 33.9%7.7 | 30.0%3.92 |
| B: WhatsApp, Voice, SMS & Chat | — | 0.0% | 0.0% | 0.0%0.01 | 18.3%18.29 | 17.3%0.97 |
| Chatty AI Chatbot & Live Chat | 10.8% | 36.1%25.34 | 18.3%17.79 | 18.7%0.42 | 16.7%2.07 | 8.3%8.32 |
| Commslayer: AI Helpdesk & Chat | 1.1% | 3.5%2.44 | 3.6%0.11 | 2.5%1.19 | 1.1%1.35 | 2.5%1.43 |
Key Insights:
- Shopify Inbox's share contracted from 47.9% → 39.2% over the charted period.
- Of the top 5 tracked email chat apps, 2 grew share and 3 lost share — challengers are eating into leader's share.
Top Email Chat Shopify Apps by Country
Per-country market share rankings for email chat Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | |||
| 2 | | | | ||
| 3 | | | |  | |
| 4 | | | | | |
| 5 | | | |  | |
Key Insights:
- Shopify Inbox leads email chat apps in 2 of 4 tracked markets (United States, China).
- Shopify Inbox leads worldwide, but 2 of 4 tracked markets crown a different leader — B: WhatsApp, Voice, SMS & Chat in India, Preorder Now Presale Timesact in United Kingdom.
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Top 5 Apps in Email Chat
- B: WhatsApp, Voice, SMS & Chat — Leads email chat apps with 17.3% install share, rated 4.6★ — gaining share this month.
- Preorder Now Presale Timesact — Holds 30.0% of email chat app install share, rated 5.0★ — losing share this month.
- Shopify Inbox — Holds 39.2% of email chat app install share, rated 4.6★ — gaining share this month.
- Chatty AI Chatbot & Live Chat — Holds 8.3% of email chat app install share, rated 4.9★ — losing share this month.
- Commslayer: AI Helpdesk & Chat — Holds 2.5% of email chat app install share, rated 4.9★ — gaining share this month.
Email Chat Shopify Apps — Frequently Asked Questions
1. Which email chat app has the highest market share on Shopify?
Shopify Inbox ranks #1 by share among email chat apps at 39.1%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for email chat Shopify apps?
For email chat (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which email chat apps are gaining market share on Shopify?
B: WhatsApp, Voice, SMS & Chat is gaining email chat app market share fastest this month, up +17.13pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which email chat apps are losing market share on Shopify?
Preorder Now Presale Timesact has lost the most market share this month among email chat apps (-11.80pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most email chat Shopify app installs?
United States drives the largest share of email chat app installs at 29.2%, followed by India at 18.0% and United Kingdom at 8.4%. Use the country picker on the third card to compare market leaders by country.
6. How many email chat apps does ShopDigest track on Shopify?
ShopDigest tracks 96 email chat apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share email chat app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under email chat (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For email chat, Shopify Inbox leads on share; see the rankings tab for who currently holds #1 position.
