Voice Support Shopify Apps — Full Market Share Table
All tracked voice support Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Commslayer: AI Helpdesk & Chat | 39.68% | 9.17 | Declining |
| 2 |  Buddy AI: Agentic Commerce | 22.11% | 22.11 | Climbing |
| 3 |  Zoko WhatsApp Marketing & Chat | 13.68% | 0.31 | Climbing |
| 4 |  Gorgias: AI, Helpdesk & Chat | 12.06% | 7.74 | Declining |
| 5 |  BuyScout AI Store Agent | 8.15% | 7.27 | Climbing |
| 6 |  BotSpace: AI Chat & Helpdesk | 1.68% | 0.06 | Climbing |
| 7 |  Verifast AI Chatbot + AI Chat | 1.04% | 10.65 | Declining |
| 8 |  Chatbase | 0.69% | 2.01 | Declining |
| 9 |  B: WhatsApp, Voice, SMS & Chat | 0.52% | 0.02 | Climbing |
| 10 |  YourLio AI Chatbot & Live Chat | 0.11% | 0.01 | Climbing |
Showing 1-10 out of 25
Key Insights:
- Commslayer: AI Helpdesk & Chat holds 39.7% share of voice support app installs — 17.6pp ahead of Buddy AI: Agentic Commerce (22.1%).
- Top 3 apps (Commslayer: AI Helpdesk & Chat, Buddy AI: Agentic Commerce, Zoko WhatsApp Marketing & Chat) account for 75.5% of all voice support install share — a competitive market.
- Buddy AI: Agentic Commerce is gaining share fastest this month (+22.11pp) — the largest single gainer among the top voice support apps by share.
- Verifast AI Chatbot + AI Chat is losing share fastest (-10.65pp) — could indicate a churning user base or a stronger challenger gaining ground.
Voice Support Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 voice support Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Commslayer: AI Helpdesk & Chat | 60.0%7.07 | 63.5%3.54 | 49.1%14.47 | 46.3%2.83 | 44.6%1.66 | 39.7%4.91 |
| Buddy AI: Agentic Commerce | — | — | — | — | — | 22.1% |
| Zoko WhatsApp Marketing & Chat | — | — | 20.7% | 22.3%1.61 | 15.7%6.59 | 13.7%2.05 |
| Gorgias: AI, Helpdesk & Chat | 21.0%1.43 | 19.4%1.69 | 19.6%0.23 | 19.0%0.57 | 22.5%3.47 | 12.1%10.42 |
| BuyScout AI Store Agent | 0.0% | 0.2%0.17 | 0.1%0.14 | 0.1%0.06 | 0.6%0.45 | 8.2%7.58 |
Key Insights:
- Commslayer: AI Helpdesk & Chat's share contracted from 67.1% → 39.7% over the charted period.
- Of the top 5 tracked voice support apps, 1 grew share and 3 lost share — challengers are eating into leader's share.
Top Voice Support Shopify Apps by Country
Per-country market share rankings for voice support Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Commslayer: AI Helpdesk & Chat | Commslayer: AI Helpdesk & Chat | Zoko WhatsApp Marketing & Chat | Buddy AI: Agentic Commerce | Commslayer: AI Helpdesk & Chat |
| 2 | Buddy AI: Agentic Commerce | Gorgias: AI, Helpdesk & Chat | Buddy AI: Agentic Commerce | Commslayer: AI Helpdesk & Chat | Buddy AI: Agentic Commerce |
| 3 | Zoko WhatsApp Marketing & Chat | Buddy AI: Agentic Commerce | BotSpace: AI Chat & Helpdesk | Gorgias: AI, Helpdesk & Chat | BuyScout AI Store Agent |
| 4 | Gorgias: AI, Helpdesk & Chat | BuyScout AI Store Agent | Verifast AI Chatbot + AI Chat | Zoko WhatsApp Marketing & Chat | Gorgias: AI, Helpdesk & Chat |
| 5 | BuyScout AI Store Agent | Zoko WhatsApp Marketing & Chat | BuyScout AI Store Agent | BuyScout AI Store Agent | Zoko WhatsApp Marketing & Chat |
Key Insights:
- Commslayer: AI Helpdesk & Chat leads voice support apps in 2 of 4 tracked markets (United States, United Kingdom).
- Commslayer: AI Helpdesk & Chat leads worldwide, but 2 of 4 tracked markets crown a different leader — Zoko WhatsApp Marketing & Chat in India, Buddy AI: Agentic Commerce in China.
Top 5 Apps in Voice Support
- Commslayer: AI Helpdesk & Chat — Leads voice support apps with 39.7% install share, rated 4.9★ — losing share this month.
- Buddy AI: Agentic Commerce — Holds 22.1% of voice support app install share, rated 4.8★ — gaining share this month.
- Gorgias: AI, Helpdesk & Chat — Holds 12.1% of voice support app install share, rated 4.3★ — losing share this month.
- Zoko WhatsApp Marketing & Chat — Holds 13.7% of voice support app install share, rated 4.9★ — gaining share this month.
- BuyScout AI Store Agent — Holds 8.1% of voice support app install share, rated 5.0★ — gaining share this month.
Voice Support Shopify Apps — Frequently Asked Questions
1. Which voice support app has the highest market share on Shopify?
Commslayer: AI Helpdesk & Chat currently holds the highest market share for voice support apps at 39.7%, but the category is competitive — Buddy AI: Agentic Commerce is close behind at 22.1%. The right choice depends on your specific store needs.
2. How is market share calculated for voice support Shopify apps?
For voice support (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which voice support apps are gaining market share on Shopify?
Buddy AI: Agentic Commerce is gaining voice support app market share fastest this month, up +22.11pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which voice support apps are losing market share on Shopify?
Verifast AI Chatbot + AI Chat has lost the most market share this month among voice support apps (-10.65pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most voice support Shopify app installs?
United States drives the largest share of voice support app installs at 33.2%, followed by India at 13.5% and United Kingdom at 12.4%. Use the country picker on the third card to compare market leaders by country.
6. How many voice support apps does ShopDigest track on Shopify?
ShopDigest tracks 96 voice support apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
