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POWR: Live Chat Shopify App by POWR.io

Engage with customers and answer their questions via WhatsApp with ease!

3.7 16 reviewsFreePaid from $7.04/month

Install in your Shopify store We pass your name, email and store domain to the POWR.io team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of POWR: Live Chat

Pros
  • Easy Installation: The app is frequently praised for its quick and straightforward setup process.
  • User-Friendly Interface: Many users highlight the intuitive and simple design, making it accessible even for beginners.
  • Customization Options: Several reviews appreciate the ability to personalize colors and features to match their brand.
  • Free Subscription Option: The availability of a free tier is noted as a positive feature, especially for small businesses.
Cons
  • Subscription Cancellation Issues: Users report difficulties in canceling subscriptions, requiring manual intervention.
  • Residual Code After Uninstallation: Several reviews mention that uninstalling the app leaves embedded code on the website.

Screenshots

POWR: Live Chat Shopify app screenshot 1
POWR: Live Chat Shopify app screenshot 2
POWR: Live Chat Shopify app screenshot 3
POWR: Live Chat Shopify app screenshot 4
POWR: Live Chat Shopify app screenshot 5

About the app

  • Instant live chat with customers in real-time via Messenger, Telegram, WhatApp.
  • Customize all chat settings like triggers, delay, bubble icon, and button text
  • Set up an automate personal message upon entering the live chat
  • Fully customizable design. Set your avatar or image, colors, shape, position

Install in your Shopify store We pass your name, email and store domain to the POWR.io team so they can help install and configure the app on your store.

Keywords

WhatsApp live chat Shopify appsreal-time customer chat Shopify appscustomizable chat settings Shopify appsautomated chat messages Shopify appslive chat design Shopify appsMessenger chat integration Shopify appsTelegram chat support Shopify appscustomer engagement tools Shopify appslive chat triggers Shopify appschat bubble customization Shopify apps

Key features

  • Real-time live chat via WhatsApp, Facebook Messenger, and Telegram.
  • Customize chat triggers, delays, and button text without coding.
  • Automated welcome messages engage customers instantly.

Pricing

POWR: Live Chat pricing plans

Free
$0 /month
  • Connect WhatsApp, Telegram or Messenger
  • Undo/redo edits
  • Automated welcome message
  • Custom button text
  • 24/7 email support
Starter
$7.04 /month
  • All Free features +
  • Remove POWR branding
  • Advanced backgrounds
  • Custom chat icons
  • Custom cover image
Pro
$15.84 /month
  • All Starter features +
  • Advanced triggers
  • Set chat bubble delay
  • Custom CSS
Business
$98.99 /month
  • All Pro features +
  • Unlimited access to 60+ POWR apps like,
  • Contact Form
  • Popup
  • Instagram Feed

Not sure which plan to pick? Discuss Free or Starter plans with us, learn about custom pricing, or get a demo.

Here’s an overview of POWR: Live Chat costs for each of the plan(s)

The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by POWR: Live Chat is Free. The paid plans offered by POWR: Live Chat are Starter, Pro, Business.

The details of the plans are outlined below.

  • Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Connect WhatsApp, Telegram or Messenger, Undo/redo edits, Automated welcome message, Custom button text, 24/7 email support.
  • Starter: the Starter plan costs $7.04 and has no free trial period. The plan offers a host of features, including All Free features +, Remove POWR branding, Advanced backgrounds, Custom chat icons, Custom cover image, Set away message, Live chat support with POWR team.
  • Pro: the Pro plan costs $15.84 and has no free trial period. The plan offers a host of features, including All Starter features +, Advanced triggers, Set chat bubble delay, Custom CSS.
  • Business: the Business plan costs $98.99 and has no free trial period. The plan offers a host of features, including All Pro features +, Unlimited access to 60+ POWR apps like,, Contact Form, Popup, Instagram Feed, Countdown Timer + more.

POWR: Live Chat price summary

Pricing summaryFree plan available
Total pricing plan(s)4
Number of free plan(s)1
Number of paid plan(s)3
Cost of paid plan(s)$7.04, $15.84, $98.99
Free trial availableNo

Install in your Shopify store We pass your name, email and store domain to the POWR.io team so they can help install and configure the app on your store.

Comparison

Top POWR: Live Chat alternatives — detailed comparison

The table below highlights the crucial differences between POWR: Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
POWR: Live ChatInstall
Dondy: WhatsApp Marketing+ChatInstall
Shopify InboxInstall
Add app
General information
Ratings3.2 ★ (16 reviews)4.9 ★ (825 reviews)4.6 ★ (5,816 reviews)
Developed byPOWR.ioDondyShopify
Launch date2 December 201715 March 202314 August 2019
PricingFree, $7.04/month, $15.84/month, $98.99/monthFree, $6.99/month, $79.99/month, $159.99/monthFree
Objective—Abandoned cart recovery, AI agent & automations on WhatsAppEngage with customers and boost sales using free chat.
CategoriesChat, Operations - OtherAbandoned cart, ChatChat
Key features & highlights
PurposeEngage with customers and answer their questions via WhatsApp with ease!Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service.Get new customers and make sales by interacting with shoppers in chat.
Features list
  • Real-time live chat via WhatsApp, Facebook Messenger, and Telegram.
  • Customize chat triggers, delays, and button text without coding.
  • Automated welcome messages engage customers instantly.
  • Automatically recover abandoned carts via WhatsApp with personalized messages.
  • Send bulk marketing campaigns and order updates through WhatsApp effortlessly.
  • Integrate a responsive WhatsApp chat widget for instant customer support.
  • Enable seamless live chat on your store directly within your Shopify admin.
  • Instantly respond to customer questions with AI-powered suggested replies and quick answers.
  • View real-time customer profiles, cart contents, and past order information during conversations.
Highlights—
  • Based in United States
  • Based in United Kingdom
User reviews and ratings
Recommended68.8%96.2%91.9%
Pros
  • The app is frequently praised for its quick and straightforward setup process.
  • Many users highlight the intuitive and simple design, making it accessible even for beginners.
  • Several reviews appreciate the ability to personalize colors and features to match their brand.
  • The availability of a free tier is noted as a positive feature, especially for small businesses.
  • Multiple users commend the responsive and helpful support team.
  • The app is valued for improving real-time communication with customers.
  • Users mention that the app adds a trustworthy and established look to their websites.
  • Integration with Shopify is highlighted as seamless and beneficial.
  • Some users anticipate or observe increased customer interaction and sales.
  • The app is frequently praised for its quick and straightforward installation process.
  • Users highlight the seamless and functional WhatsApp button integration for customer communication.
  • Many reviews commend the responsive, knowledgeable, and helpful support team.
  • The app is noted for its intuitive and clean design, making it accessible for all users.
  • Several users report increased sales and improved customer interactions due to the app.
  • The app is consistently described as working flawlessly without technical issues.
  • Users appreciate the availability of free core functionalities.
  • Power users value the automation features for marketing and customer support.
  • The ability to personalize the widget and settings is well-received.
  • The app is praised for enabling quicker customer query resolution.
  • The app is consistently praised for its simplicity and intuitive interface.
  • Facilitates quick and effective interaction with customers, enhancing sales and service.
  • Seamlessly integrates with Shopify, providing a unified experience for store owners.
  • AI-generated responses and automated answers save time and improve efficiency.
  • Works well on mobile devices, allowing users to respond on the go.
  • Highly valued as a cost-effective solution for customer communication.
  • Directly contributes to increased sales and customer satisfaction.
  • Consolidates messages from various channels (e.g., Facebook, Instagram) into one inbox.
  • Offers customizable quick replies and automated messages.
Cons
  • Users report difficulties in canceling subscriptions, requiring manual intervention.
  • Several reviews mention that uninstalling the app leaves embedded code on the website.
  • Customers express frustration over being required to log in to Facebook Messenger to use the chat feature.
  • Unhappy customers criticize the lack of prorated refunds for unused subscriptions.
  • Some users note the need for additional features like GIF support or independent campaign management.
  • The app’s reliance on Shopify data limits functionality for users with non-Shopify checkout systems.
  • Occasional bugs, such as chat bubbles disappearing or messages failing to send.
  • Missing advanced functionalities like image attachments or search within conversations.
  • Requires frequent re-logins, which can hinder quick responses.
Pricing and plans
Total pricing plans440
Free planAvailableAvailableNot available
Free trialNoYes, for 7 day(s)No
Technical information
Rating3.2 ★4.9 ★4.6 ★
Total reviews168365,824
Launch date2 December 201715 March 202314 August 2019

More details about POWR: Live Chat

Product description

Offer seamless real-time support through WhatsApp, Facebook Messenger, and Telegram with our easy-to-integrate app for Shopify. Customize effortlessly without coding and receive instant mobile notifications for every customer interaction. Automated chat initiation ensures that shoppers get quick responses to their questions, which drives sales and boosts customer loyalty. Enhance your customer support and streamline communication with our integrated chat solution.

AI summary

This Shopify app provides a live chat feature, primarily integrating Facebook Messenger, to facilitate real-time customer communication. Its strengths include a straightforward installation process, user-friendly interface, and customization options such as color matching and logo uploads. The app offers a free tier, making it accessible for small businesses, and enhances customer engagement by enabling quick responses. However, notable limitations include difficulties in fully uninstalling the app, as residual code may remain embedded on the website unless manually removed. Some users report challenges with setup and subscription management, including automatic billing without clear cancellation options. Additionally, the chat functionality may require customers to log in to Facebook Messenger, which could deter guest interactions. While the app is praised for its ease of use and professional appearance, concerns about transparency in billing and post-uninstallation issues are recurring drawbacks. Overall, it serves as a practical tool for customer support but requires improvements in flexibility and post-use cleanup.

Support

For any questions, concerns, or assistance with POWR: Live Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, POWR: Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the POWR: Live Chat are available in various languages on the Shopify app store, including English.

POWR: Live Chat support information in a nutshell
Support emailappsupport@powr.io
Contact number(s)Not available
FAQ pageFAQ details
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that POWR: Live Chat seamlessly integrates with are given below.

Shopify AdminFacebook MessengerTelegramWhatsApp
Developer
NamePOWR.io
ProfileSee all apps by POWR.io
WebsiteView developer profile
Address44 Tehama Street, San Francisco, CA, 94105

Installation

How to install POWR: Live Chat on your Shopify store

1

Send your details

Your name, email and store domain go straight to the POWR.io team.

2

The developer gets in touch

POWR.io contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

3.7
★★★★☆
16 total reviews
58
43
31
20
14

POWR: Live Chat has an overall rating of 3.7 stars from a total of 16 reviews on the Shopify app store. Of these, 11 (68.8%) are positive, 1 (6.3%) are neutral, and 4 (25.0%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Pig Hog Cablesfrom United States · 7 December 2023

Quick & easy installation process, with super fast support!

★★★★★Strutfrom Philippines · 3 July 2021

Love how easy it is to install on shopify. The app is user friendly and has a free subscription option.

★★★★★wrapmyphone.comfrom United Kingdom · 11 May 2019

Very easy to use and install, would 100 recommend using it. Easy for customers to use also. Great set up also!

★★★★★Mongrel Fishing Tacklefrom Australia · 21 April 2019

Very simple to install and use. We highly recommend this awesome application. Customers began to contact us in moments

★★★★★The Humped Zebrafrom United States · 24 March 2019

I just installed, it was super simple, and easy to customize. I would recommend. Easy to connect to Facebook.

Install in your Shopify store We pass your name, email and store domain to the POWR.io team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
—
No tracked groups
Total reviews
16
No change vs 30 days ago
Average rating
3.7 ★
0.00 vs 30 days ago
Top market
US
69.9% of installs

Reviews trend

Cumulative reviews · last 6 months

16 → 16 reviews · rating steady at 3.7★
No App Store groups tracked yet.Open full charts →

POWR: Live Chat FAQs

How do I install the POWR: Live Chat Shopify app?
To install POWR: Live Chat on your Shopify store, click on the POWR: Live Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install POWR: Live Chat on your Shopify store, then contact us now.
What are the key features of POWR: Live Chat?

The key features offered by POWR: Live Chat to Shopify store owners are:

  • Instant live chat with customers in real-time via Messenger, Telegram, WhatApp.
  • Customize all chat settings like triggers, delay, bubble icon, and button text
  • Set up an automate personal message upon entering the live chat
  • Fully customizable design. Set your avatar or image, colors, shape, position
Does POWR: Live Chat integrate with other Shopify apps or tools?

POWR: Live Chat has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.

Is there a free trial available for POWR: Live Chat?

No, POWR: Live Chat does not offer any free trial.

What are the pricing plans for POWR: Live Chat?

The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $7.04/month, $15.84/month, $98.99/month and have no free trial period.

How does billing work for POWR: Live Chat?

POWR: Live Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, POWR: Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.

Does POWR: Live Chat offer customer support?

Yes, POWR: Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, POWR: Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is POWR: Live Chat compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Alternatives

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the POWR.io team so they can help install and configure the app on your store.

.myshopify.com
3.7★★★★☆16 reviews · 68.8% positive

Writing reviews on ShopDigest is coming soon.

  • PH
    Pig Hog CablesUnited States · 7 Dec 2023
    ★★★★★

    Quick & easy installation process, with super fast support!

    PO
    POWR.ioDeveloper11 Dec 2023

    Thanks a lot for your feedback, and glad to know you're enjoy the experience with both the app and our support team :)It's customers like you that make our job wonderful!!!

  • ST
    StrutPhilippines · 3 Jul 2021
    ★★★★★

    Love how easy it is to install on shopify. The app is user friendly and has a free subscription option.

    PO
    POWR.ioDeveloper3 Jul 2021

    Hi there, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

  • WR
    wrapmyphone.comUnited Kingdom · 11 May 2019
    ★★★★★

    Very easy to use and install, would 100 recommend using it. Easy for customers to use also. Great set up also!

  • MF
    Mongrel Fishing TackleAustralia · 21 Apr 2019
    ★★★★★

    Very simple to install and use. We highly recommend this awesome application. Customers began to contact us in moments

  • TH
    The Humped ZebraUnited States · 24 Mar 2019
    ★★★★★

    I just installed, it was super simple, and easy to customize. I would recommend. Easy to connect to Facebook.

  • DC
    Dons Custom ApparelUnited States · 19 Mar 2019
    ★★★★★

    great app to use for customer support.Nice display Easy Setting /Navigation upon set up .I Would Recommend This app For Install

  • PP
    Perham PrintsUnited Kingdom · 5 Mar 2019
    ★★★★★

    really helped out me and our store! Very easy to install and they have loads of great apps to choose

  • A-
    Aerialrigs - Freestanding OutdoorItaly · 28 Feb 2019
    ★★★★★

    top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top ***** top *****

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