Willdesk: Live Chat&Ai Chatbot — Market Share Across Shopify App Store Groups
Willdesk: Live Chat&AI Chatbot's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
| Keyword freshdesk | 98.04%12.92 | Climbing |
| Keyword crisp | 4.37%3.33 | Climbing |
| Keyword intercom | 4.18%0.95 | Climbing |
| Category Helpdesk Store management > Support > Helpdesk | 0.42%0.15 | Declining |
| Category Chat Store management > Support > Chat | 0.12%0.05 | Declining |
| Category Support Store management > Support | 0.09%0.04 | Declining |
| Category Store management | 0.02%0.01 | Declining |
| Keyword help center | 0.01%0.01 | Declining |
| Keyword Feedback surveys | 0.01%0.05 | Declining |
| Keyword live chat | 0.01%0.01 | Declining |
Showing 1-10 out of 15
Key Insights:
- Willdesk: Live Chat&AI Chatbot captures 98.0% of installs in freshdesk — its strongest position among the 10 Shopify groups shown (15 groups in total).
- Over the past 30 days, 3 gained share and 7 lost share — net downward pressure.
- Helpdesk saw the sharpest contraction (-0.15pp) — worth checking whether the dip is short-term or sustained.
Willdesk: Live Chat&Ai Chatbot — Market Share Trend Across Top Groups
Monthly market share trajectory for Willdesk: Live Chat&AI Chatbot across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Keyword Freshdesk | 97.98% | 97.04%1 | 98.41%1 | 98.48%0 | 97.47%1 | 98.04%1 |
| Keyword Crisp | 4.46% | 3.61%1 | 4.45%1 | 1.16%3 | 0.92%0 | 4.37%3 |
| Keyword Intercom | 3.73% | 3.11%1 | 3.85%1 | 3.56%0 | 4.26%1 | 4.18%0 |
| Category Helpdesk | 0.89% | 0.71%0 | 0.80%0 | 0.64%0 | 0.42%0 | 0.42%– |
| Category Chat | 0.29% | 0.22%0 | 0.26%0 | 0.20%0 | 0.12%0 | 0.12%– |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's biggest share gain is in Freshdesk — expanded from 96.6% to 98.0% over the charted period.
- Across the 5 plotted groups, Willdesk: Live Chat&AI Chatbot expanded share in 1 and contracted in 4.
Top Categories Willdesk: Live Chat&Ai Chatbot Ranks In on Shopify
- Keyword freshdesk — Holds 98.0% market share in this keyword (+12.92pp this month) — Willdesk: Live Chat&AI Chatbot's growing footprint here.
- Keyword crisp — Holds 4.4% market share in this keyword (+3.33pp this month) — Willdesk: Live Chat&AI Chatbot's growing footprint here.
- Keyword intercom — Holds 4.2% market share in this keyword (+0.95pp this month) — Willdesk: Live Chat&AI Chatbot's growing footprint here.
- Category Helpdesk — Holds 0.4% market share in this category (-0.15pp this month) — slipping in this category.
- Category Chat — Holds 0.1% market share in this category (-0.05pp this month) — slipping in this category.
Willdesk: Live Chat&Ai Chatbot on Shopify — Market Share FAQs
1. Where does Willdesk: Live Chat&AI Chatbot have the most market share on Shopify?
Willdesk: Live Chat&AI Chatbot captures the largest share of installs in freshdesk — 98.0% of the group's tracked install base, followed by 4.4% in crisp and 4.2% in intercom. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Willdesk: Live Chat&AI Chatbot gaining or losing share in?
Willdesk: Live Chat&AI Chatbot is contracting in more groups than it's expanding. Helpdesk saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is Willdesk: Live Chat&AI Chatbot's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Willdesk: Live Chat&AI Chatbot hold market share?
Willdesk: Live Chat&AI Chatbot appears in 15 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Willdesk: Live Chat&AI Chatbot's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Willdesk: Live Chat&AI Chatbot is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
