Willdesk: Live Chat&Ai Chatbot Shopify App – Market Share & Install Footprint
(Updated September 2026) Track Willdesk: Live Chat&AI Chatbot's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot.
Willdesk: Live Chat&Ai Chatbot — Market Share Across Shopify App Store Groups
Willdesk: Live Chat&AI Chatbot's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
Keywordfreshdesk | 98.91%0.87 | Growing |
Keywordcrisp | 5.25%0.41 | Declining |
Keywordintercom | 3.40%0.28 | Declining |
CategoryHelpdesk Store management > Support > Helpdesk | 1.41%0.19 | Declining |
Keywordzendesk | 0.40%0.30 | Declining |
CategoryChat Store management > Support > Chat | 0.28%0.04 | Declining |
CategorySupport Store management > Support | 0.20%0.03 | Declining |
KeywordFeedback surveys | 0.09%0.05 | Growing |
KeywordRule-based triggers | 0.05%0.03 | Growing |
KeywordResponse templates | 0.04%0.02 | Growing |
Showing 1-10 out of 18
Key Insights:
- Willdesk: Live Chat&AI Chatbot captures 98.9% of installs in freshdesk — its strongest position among the 10 Shopify groups shown (18 groups in total).
- Over the past 30 days, 4 gained share and 6 lost share — a mixed share picture.
Willdesk: Live Chat&Ai Chatbot — Market Share Trend Across Top Groups
Monthly market share trajectory for Willdesk: Live Chat&AI Chatbot across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Freshdesk | 96.78% | 99.45%2.67 | 98.04%1.41 | 97.19%0.85 | 98.56%1.37 | 98.17%0.39 |
| Crisp | 10.22% | 7.92%2.3 | 5.53%2.39 | 4.81%0.72 | 6.03%1.22 | 4.96%1.07 |
| Intercom | 6.83% | 5.21%1.62 | 3.59%1.62 | 3.11%0.48 | 3.95%0.84 | 3.23%0.72 |
| Helpdesk | 2.41% | 2.30%0.11 | 1.59%0.71 | 1.26%0.33 | 1.49%0.23 | 1.20%0.29 |
| Chat | 0.49% | 0.46%0.03 | 0.32%0.14 | 0.25%0.07 | 0.29%0.04 | 0.23%0.06 |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's biggest share gain is in Freshdesk — expanded from 96.7% to 98.2% over the charted period.
- Across the 5 plotted groups, Willdesk: Live Chat&AI Chatbot expanded share in 1 and contracted in 4.
Top Categories Willdesk: Live Chat&Ai Chatbot Ranks In on Shopify
- Keywordfreshdesk — Holds 98.9% market share in this keyword (+0.87pp this month) — Willdesk: Live Chat&AI Chatbot's growing footprint here.
- Keywordcrisp — Holds 5.3% market share in this keyword (-0.41pp this month) — slipping in this keyword.
- Keywordintercom — Holds 3.4% market share in this keyword (-0.28pp this month) — slipping in this keyword.
- CategoryHelpdesk — Holds 1.4% market share in this category (-0.19pp this month) — slipping in this category.
- Keywordzendesk — Holds 0.4% market share in this keyword (-0.30pp this month) — slipping in this keyword.
Willdesk: Live Chat&Ai Chatbot on Shopify — Market Share FAQs
1. Where does Willdesk: Live Chat&AI Chatbot have the most market share on Shopify?
Willdesk: Live Chat&AI Chatbot captures the largest share of installs in freshdesk — 98.9% of the group's tracked install base, followed by 5.3% in crisp and 3.4% in intercom. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Willdesk: Live Chat&AI Chatbot gaining or losing share in?
Willdesk: Live Chat&AI Chatbot's share movement is mixed this month — gaining in some groups, holding or slipping in others. Use the "Market Share Changes" sub-tab to find both the climbers and the decliners ordered by movement size.
3. How is Willdesk: Live Chat&AI Chatbot's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Willdesk: Live Chat&AI Chatbot hold market share?
Willdesk: Live Chat&AI Chatbot appears in 18 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Willdesk: Live Chat&AI Chatbot's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Significant share changes typically take 2–4 weeks to manifest because the underlying review base moves slowly; switch the chart's granularity to Weekly to spot inflection points within the noise.
