CWILL Order Tracking
by Channelwill
Order Tracking, Order Search, Tracking Page, Order Monitor
Free plan · From $11/mo · 7d trial
Tracktor Order Tracking Shopify App by ShopPad Inc.
Live tracking and order search for your shop Real-time tracking and order searching for your shop
4.7 154 reviewsFreePaid from $4.99/month
Pros and cons
Pros and cons of Tracktor Order Tracking
Pros
- Excellent Customer Support: Frequent praise for responsive, knowledgeable, and proactive assistance from the support team.
- User-Friendly Interface: The app is noted for its intuitive design and seamless integration with Shopify.
- Effective Order Tracking: Customers appreciate the detailed and accurate tracking features, reducing support queries.
- Customization Options: Users highlight the ability to personalize tracking pages and statuses to match their brand.
Cons
- Inconsistent Tracking Accuracy: Some users report issues with orders not being tracked or displaying incorrect statuses.
- Limited Features in Lower Tiers: Complaints about missing functionalities like email notifications in basic plans.
Screenshots
About the app
Real-time tracking and order searching for your shop
- Carrier Integration: A system that tracks packages and looks up orders, compatible with all major delivery services.
- Self-Service Support: Decrease support: Limit WMO requests by allowing your customers to self-help.
- Delivery Notifications: Email/SMS alerts will be sent when a package is out for delivery or arrives.
- Branded Tracking: Take control: Customize what a buyer sees by using a branded tracking page.
- Interactive Tracking: Dashboard of Mission Control: Real-time monitoring updates on a 3D interactive map
Keywords
real-time order tracking Shopify appscustom tracking statuses Shopify appspackage lookup Shopify appsglobal order tracking Shopify appsWISMO reduction Shopify appsemail SMS notifications Shopify appscustomizable tracking page Shopify appsUSA-based support Shopify apps
Key features
- Track orders globally with over 1,700 integrated carriers for real-time updates.
- Reduce customer support inquiries by enabling self-service order tracking.
- Send automated email/SMS alerts for delivery and exception events.
Pricing
Tracktor Order Tracking pricing plans
Starter
$0 /month
- Real-time tracking page in your store
- 1,900+ carrier integrations
- Carrier mapping & fulfillment updates
- Includes 25 orders per month
Flex
$4.99 /month
- Real-time tracking page in your store
- 1,900+ carrier integrations
- Shopify email & SMS notifications
- Includes 200 orders per month
Growth
$8.99 /month
- Everything in Flex, plus:
- Dropship location substitutions
- Automatic carrier translation
- Estimated delivery dates
- Remove Tracktor branding
Essential
$49.99 /month
- Everything in Growth, plus:
- Product recommendations
- Custom HTML & CSS
- Custom order statuses
- Order & fulfillment report CSVs
Not sure which plan to pick? Discuss Starter or Flex plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Tracktor Order Tracking costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Tracktor Order Tracking is Starter. The paid plans offered by Tracktor Order Tracking are Flex, Growth, Essential.
The details of the plans are outlined below.
- Starter: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Real-time tracking page in your store, 1,900+ carrier integrations, Carrier mapping & fulfillment updates, Includes 25 orders per month.
- Flex: the Flex plan costs $4.99 and comes with a 14-day free trial period. The plan offers a host of features, including Real-time tracking page in your store, 1,900+ carrier integrations, Shopify email & SMS notifications, Includes 200 orders per month.
- Growth: the Growth plan costs $8.99 and comes with a 14-day free trial period. The plan offers a host of features, including Everything in Flex, plus:, Dropship location substitutions, Automatic carrier translation, Estimated delivery dates, Remove Tracktor branding, Includes 400 orders per month, +more!.
- Essential: the Essential plan costs $49.99 and comes with a 14-day free trial period. The plan offers a host of features, including Everything in Growth, plus:, Product recommendations, Custom HTML & CSS, Custom order statuses, Order & fulfillment report CSVs, Includes 2,000 orders per month, +more!.
Tracktor Order Tracking price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $4.99, $8.99, $49.99 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Tracktor Order Tracking pricing plans, see the official website.
Comparison
Top Tracktor Order Tracking alternatives — detailed comparison
The table below highlights the crucial differences between Tracktor Order Tracking and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.7 ★ (154 reviews) | 5.0 ★ (3,179 reviews) | 4.9 ★ (4,481 reviews) | |
| Developed by | ShopPad Inc. | Channelwill | 17TRACK | |
| Launch date | 15 June 2015 | 25 January 2019 | 4 January 2021 | |
| Pricing | Free, $4.99/month, $8.99/month, $49.99/month | Free, $11/month, $59/month, $479/month | Free, $9/month, $49/month, $159/month | |
| Objective | Real-time tracking and order searching for your shop | Order Tracking, Order Search, Tracking Page, Order Monitor | Open Annual for FREE, Check Your Orders, Monitor Order Status, Follow Tracking Page | |
| Categories | Order tracking, Shipping | Order tracking, Shipping | Order tracking, Shipping | |
| Key features & highlights | ||||
| Purpose | Live tracking and order search for your shop | Increase customer happiness and raise your sales by providing a custom tracking experience after purchase. | Worldwide Order Tracking to lower customer inquiries, better shopping experience, and promote additional products. | |
| Features list |
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| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 92.2% | 99.1% | 98.8% | |
| Pros |
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| |
| Cons |
|
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| |
| Pricing and plans | ||||
| Total pricing plans | 4 | 4 | 4 | |
| Free plan | Available | Available | Available | |
| Free trial | Yes, for 14 day(s) | Yes, for 7 day(s) | No | |
| Technical information | ||||
| Rating | 4.7 ★ | 5.0 ★ | 4.9 ★ | |
| Total reviews | 154 | 3,199 | 4,493 | |
| Launch date | 15 June 2015 | 25 January 2019 | 4 January 2021 | |
More details about Tracktor Order Tracking
Product description
Tracktor is a tool that enhances customer satisfaction and cuts support costs by turning first-time buyers into repeat customers. It provides professional-grade order status and package tracking services, integrated with all major carriers, giving both businesses and customers clear visibility into the location and tracking status of packages.
AI summary
Tracktor is a Shopify app designed to enhance order tracking for merchants and customers by providing a branded, self-service tracking page integrated directly into the store. The app allows customers to view real-time shipment details, reducing support inquiries about order status. Key features include customizable order statuses, seamless integration with Shopify and third-party logistics providers, and a user-friendly interface that matches the store’s theme. It supports multiple carriers, including niche or regional providers, and offers tools like a progress bar and map for visual tracking. The app’s Mission Control dashboard provides merchants with insights into delivery performance and exceptions. Strengths include responsive, hands-on customer support, which often assists with setup, troubleshooting, and customizations like CSS adjustments or carrier mappings. However, some limitations include occasional tracking inaccuracies, particularly with unpaid or unshipped orders, and a pricing model that charges per order, including those not requiring shipment. A few users noted the lack of bulk status updates or email notifications for custom statuses on lower-tier plans. Despite these drawbacks, Tracktor is widely praised for its reliability, ease of use, and ability to streamline order management while improving customer transparency.
Support
For any questions, concerns, or assistance with Tracktor Order Tracking, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Tracktor Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Tracktor Order Tracking are available in various languages on the Shopify app store, including English.
Tracktor Order Tracking support information in a nutshell
| Support email | bouncer |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Tracktor Order Tracking seamlessly integrates with are given below.
Shopify FlowShopify AdminGorgiasKlaviyoMESAOmnisendOrderlyEmailsZendesk
Developer
| Name | ShopPad Inc. |
| Profile | See all apps by ShopPad Inc. |
| Website | View developer profile |
| Address | 548 Market St #91031, San Francisco, CA, 94104 |
Installation
How to install Tracktor Order Tracking on your Shopify store
1
Send your details
Your name, email and store domain go straight to the ShopPad Inc. team.
2
The developer gets in touch
ShopPad Inc. contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.7
★★★★★
154 total reviews
Tracktor Order Tracking has an overall rating of 4.7 stars from a total of 154 reviews on the Shopify app store. Of these, 142 (92.2%) are positive, 2 (1.3%) are neutral, and 10 (6.5%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Originoak Fitfrom United States · 6 August 2026
We've been using this app to give customers a better post-purchase experience, and it's been a great addition to our store. Having a branded tracking page keeps customers on our website instead of sending them to carrier sites, and the tracking updates have helped reduce "Where is my order?" inquiries. Setup was straightforward, the interface is easy to navigate, and everything has worked reliably so far. The support team has also been responsive whenever we've had questions. Overall, it's a solid solution for improving order tracking and customer communication.
★★★★★Murasaki Kazefrom United States · 8 January 2026
Good app, does what it's supposed to do. The team is very helpful as well!
★★★★★Lacatang Shopfrom United States · 24 November 2025
Excellent app. It provides the necessary delivery information to satisfy buyers, and the features are amazing and graphic.
★★★★★Cheskofrom Australia · 17 September 2025
The usability of this app is amazing! So far we have had very minimal issues, and the issues I have had, the staff have been SUPER helpful! 100% recommend to use Tracktor!!
★★★★★Ezra Danielfrom United States · 22 August 2025
It was great customer experience and Abby S. who helped me out was very kind and responsive too. Really great customer service from here and i really do appreciate they were able to work with me on my tracking page. 10/10 experience
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#6
order status tracker
Total reviews
154
No change vs 30 days ago
Average rating
4.7 ★
0.00 vs 30 days ago
Top market
US
50.0% of installs · ▲ 10.00%
Category & keyword rankings
Position and market share today
| Keywordorder status tracker | #6 | 0.1% ▼0.1 |
| Keywordtrack order | #7 | 0.0% ▲0.0 |
| Keywordtracking | #7 | 0.0% ▲0.0 |
| Keywordorder tracking | #8 | 0.0% ▼0.0 |
Reviews trend
Cumulative reviews · last 6 months
150 → 154 reviews · rating steady at 4.7★
Ranks #6 in 1 of 10 App Store groups tracked.Open full charts →
Tracktor Order Tracking FAQs
How do I install the Tracktor Order Tracking Shopify app?
To install Tracktor Order Tracking on your Shopify store, click on the Tracktor Order Tracking installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Tracktor Order Tracking on your Shopify store, then contact us now.
What are the key features of Tracktor Order Tracking?
The key features offered by Tracktor Order Tracking to Shopify store owners are:
- Keep customers on your site instead of sending them to carrier pages
- Control how tracking details and locations appear to customers
- Reduce "Where is my order?" (WISMO) support requests
- Create custom order statuses before shipment to keep customers updated
- Merchants love the fast, reliable support from our US-based team
Does Tracktor Order Tracking integrate with other Shopify apps or tools?
Yes, Tracktor Order Tracking seamlessly integrates with other Shopify apps or tools, such as A system that tracks packages and looks up orders, compatible with all major delivery services., Decrease support: Limit WMO requests by allowing your customers to self-help., Email/SMS alerts will be sent when a package is out for delivery or arrives..
Is there a free trial available for Tracktor Order Tracking?
Yes, Tracktor Order Tracking offers a 14-day free trial on all its paid plans.
What are the pricing plans for Tracktor Order Tracking?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $4.99/month, $8.99/month, $49.99/month, and come with a 14-day free trial period.
How does billing work for Tracktor Order Tracking?
Tracktor Order Tracking uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Tracktor Order Tracking allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Tracktor Order Tracking offer customer support?
Yes, Tracktor Order Tracking offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Tracktor Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Tracktor Order Tracking compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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17TRACK Order Tracking
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4.7★★★★★154 reviews · 92.2% positive
Writing reviews on ShopDigest is coming soon.
- OFOriginoak Fit★★★★★
We've been using this app to give customers a better post-purchase experience, and it's been a great addition to our store. Having a branded tracking page keeps customers on our website instead of sending them to carrier sites, and the tracking updates have helped reduce "Where is my order?" inquiries. Setup was straightforward, the interface is easy to navigate, and everything has worked reliably so far. The support team has also been responsive whenever we've had questions. Overall, it's a solid solution for improving order tracking and customer communication.
- MKMurasaki Kaze★★★★★
Good app, does what it's supposed to do. The team is very helpful as well!
- LSLacatang Shop★★★★★
Excellent app. It provides the necessary delivery information to satisfy buyers, and the features are amazing and graphic.
SIShopPad Inc.DeveloperThank you for the kind words! We're glad Tracktor is keeping your buyers in the loop and giving them a great experience.
- CHChesko★★★★★
The usability of this app is amazing! So far we have had very minimal issues, and the issues I have had, the staff have been SUPER helpful! 100% recommend to use Tracktor!!
- EDEzra Daniel★★★★★
It was great customer experience and Abby S. who helped me out was very kind and responsive too. Really great customer service from here and i really do appreciate they were able to work with me on my tracking page. 10/10 experience
- CPCatCurio Pet Store★★★★★
By far the best Shopify App service received. So glad it works on my shop CatCurio pet store. thankyou !!!
- SHShopmillcrestvintage★★★★★
for the app- for the customer service! Great addition to our site - customers love it! Many thanks to the Tracktor team!
- SHShopStarluxe★★★★★
Support is top notch and they are going the extra mile to help us get our configurations correct.
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