by Dondy
Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service.
Free plan · From $6.99/mo · 7d trial
Shopify Inbox Shopify App by Shopify
Get new customers and make sales by interacting with shoppers in chat. Engage with customers and boost sales using free chat.
4.6 5,832 reviewsFree
Pros and cons
Pros and cons of Shopify Inbox
Pros
- Ease of Use: The app is consistently praised for its simplicity and intuitive interface.
- Customer Communication: Facilitates quick and effective interaction with customers, enhancing sales and service.
- Integration: Seamlessly integrates with Shopify, providing a unified experience for store owners.
- AI Features: AI-generated responses and automated answers save time and improve efficiency.
Cons
- Technical Glitches: Occasional bugs, such as chat bubbles disappearing or messages failing to send.
- Limited Features: Missing advanced functionalities like image attachments or search within conversations.
Screenshots
About the app
Engage with customers and boost sales using free chat.
- Shopify Workflow: Activate chat and monitor outcomes effortlessly in the Shopify admin area.
- Online store chat management: Handle chat discussions from the online shop and its app.
- Customer Profiling: Easily learn about your customers through their profile and cart information.
- Interactive Chat Marketing: Share product suggestions, pictures, and discounts directly in the chat.
- Automated customer support: Set up automatic greetings, contact collection, and FAQs to save time for you and your buyers.
Keywords
chat for sales Shopify appsAI chat replies Shopify appscustomer chat profile Shopify appsproduct recommendations chat Shopify appsautomated chat greetings Shopify appschat for shoppers Shopify appsShopify store chat appssales conversion chat Shopify appschat with discounts Shopify appschat for customer questions Shopify apps
Key features
- Enable seamless live chat on your store directly within your Shopify admin.
- Instantly respond to customer questions with AI-powered suggested replies and quick answers.
- View real-time customer profiles, cart contents, and past order information during conversations.
Pricing
Shopify Inbox pricing plans
$0 /month
Not sure which plan to pick? Discuss plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Shopify Inbox costs for each of the plan(s)
The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by Shopify Inbox is .
The details of the plans are outlined below.
- : this plan is free forever, incurring no subscription costs.
Shopify Inbox price summary
| Pricing summary | Free |
| Total pricing plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
Comparison
Top Shopify Inbox alternatives — detailed comparison
The table below highlights the crucial differences between Shopify Inbox and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.6 ★ (5,816 reviews) | 4.9 ★ (825 reviews) | 5.0 ★ (193 reviews) | |
| Developed by | Shopify | Dondy | Vegahub Technology Inc. | |
| Launch date | 14 August 2019 | 15 March 2023 | 7 May 2025 | |
| Pricing | Free | Free, $6.99/month, $79.99/month, $159.99/month | Free | |
| Objective | Engage with customers and boost sales using free chat. | Abandoned cart recovery, AI agent & automations on WhatsApp | Recover abandoned cart with WhatsApp chat, widget & automation | |
| Categories | Chat | Abandoned cart, Chat | Chat | |
| Key features & highlights | ||||
| Purpose | Get new customers and make sales by interacting with shoppers in chat. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | Reduce missed inquiries, recover abandoned carts & increase revenue via WhatsApp. Ready in minutes. | |
| Features list |
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| |
| Highlights |
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| |
| User reviews and ratings | ||||
| Recommended | 91.9% | 96.2% | 98.6% | |
| Pros |
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| — | |
| Cons |
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| — | |
| Pricing and plans | ||||
| Total pricing plans | 0 | 4 | 0 | |
| Free plan | Not available | Available | Not available | |
| Free trial | No | Yes, for 7 day(s) | No | |
| Technical information | ||||
| Rating | 4.6 ★ | 4.9 ★ | 5.0 ★ | |
| Total reviews | 5,832 | 841 | 218 | |
| Launch date | 14 August 2019 | 15 March 2023 | 7 May 2025 | |
More details about Shopify Inbox
Product description
Shopify Inbox is a free tool for instant communication with customers while they shop, with 70% of all interactions involving a purchase. It provides live customer information to personalise conversations, and features like product recommendation, special discounts, auto-responses, and FAQs to facilitate quick and personalised customer assistance.
AI summary
The Shopify Inbox app is a built-in live chat tool designed to facilitate real-time communication between merchants and customers directly within the Shopify ecosystem. Its primary features include a user-friendly interface, automated responses, and integration with store data, enabling quick access to customer profiles, order history, and cart contents during chats. The app supports multi-channel notifications, including mobile alerts, and consolidates messages from Shopify, Facebook, and Instagram into a single inbox. Strengths include its simplicity, seamless Shopify integration, and AI-driven response suggestions, which improve efficiency and customer engagement. However, limitations include inconsistent notification reliability, lack of advanced features like image attachments or conversation search, and occasional technical glitches such as chat bubbles disappearing or delayed message syncing across devices. While praised for boosting sales through prompt customer interactions, some users note room for improvement in customization, notification timeliness, and transcript retention. Overall, it serves as a practical, no-cost solution for basic live chat needs but may lack depth for more complex customer service requirements.
Support
For any questions, concerns, or assistance with Shopify Inbox, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Shopify Inbox offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Shopify Inbox are available in various languages on the Shopify app store, including English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish.
Shopify Inbox support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish |
Integration
The list of top Shopify apps, features or software tools that Shopify Inbox seamlessly integrates with are given below.
Shopify AdminOnline Store
Developer
| Name | Shopify |
| Profile | See all apps by Shopify |
| Website | View developer profile |
| Address | 151 O’Connor St, Ottawa, ON, ON |
Installation
How to install Shopify Inbox on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Shopify team.
2
The developer gets in touch
Shopify contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.6
★★★★★
5,832 total reviews
Shopify Inbox has an overall rating of 4.6 stars from a total of 5,832 reviews on the Shopify app store. Of these, 5,361 (91.9%) are positive, 180 (3.1%) are neutral, and 291 (5.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Samirahanfrom Bangladesh · 9 November 2026
Good experience so far. Would be even better if it borrowed some UI and QOL features from Whatsapp.
★★★★★The Crafty Family Co.from United States · 6 November 2026
This make it so much easier to message customers back on the go. I love it on my computer but I also love the convenience of having it on my phone as well.
★★★★★Abysm Internalfrom Canada · 5 November 2026
Edited Review Nov 5th and removed the old one: Inbox is beautiful now, they fixed everything about it. Thank you so much! I'm so happy!The bot works like a charm, is as good as Gemini or Claude, it answers everything I've fed it on the Agentic Knowledge Base.The chat is SIMPLE and beautiful, no sign in required to use it, is smart, it matches the colors of my shop!More importantly, Shopify automatically build its base persona (personality, rules of how it behaves) based on the info of my shop. It did the bulk of the work, which would have taken hours.The only task left for people is to fill the knowledge base, this part is still very manual when you are using themes with different sections. Also it needs an import/export csv feature so we can back up and/or edit the information we enter more easily.Omg also I hope that soon we can give the bot their own custom avatar! Because I called mine Gargoylebot, so that needs a profile pic.
★★★★★Rambling Rose Servies & Brocantefrom Belgium · 5 November 2026
Makkelijke manier van communiceren met een (potentiële) klant. In onze webwinkel wordt er in ieder geval, naast Whatsapp e.a., regelmatig gebruik van gemaakt.
★★★★★Disney Family Shirtsfrom United States · 27 October 2026
Great App! It would be even better if it were possible to delete and edit messages.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#1
Support · shopify chat
Total reviews
5,836
▲ 43 vs 30 days ago
Average rating
4.6 ★
0.00 vs 30 days ago
Top market
US
34.0% of installs · ▲ 0.02%
Category & keyword rankings
Position and market share today
| CategorySupport | #1 | 7.9% ▼1.2 |
| Keywordshopify chat | #1 | 12.1% ▼7.4 |
| Keywordshopify inbox | #1 | 27.2% ▼0.3 |
| KeywordCustomer insights | #1 | 73.5% ▼7.9 |
Reviews trend
Cumulative reviews · last 6 months
5,411 → 5,836 reviews · rating steady at 4.6★
Ranks #1 in 7 of 10 App Store groups tracked.Open full charts →
Shopify Inbox FAQs
How do I install the Shopify Inbox Shopify app?
To install Shopify Inbox on your Shopify store, click on the Shopify Inbox installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Shopify Inbox on your Shopify store, then contact us now.
What are the key features of Shopify Inbox?
The key features offered by Shopify Inbox to Shopify store owners are:
- Connects to your catalog, inventory, and policies automatically.
- Set your agent’s tone, style, and rules so every reply sounds on-brand.
- Rate chats to train your agent. The more you rate, the sharper it gets.
- Built-in analytics: orders assisted, buyer satisfaction, and more.
Does Shopify Inbox integrate with other Shopify apps or tools?
Yes, Shopify Inbox seamlessly integrates with other Shopify apps or tools, such as Activate chat and monitor outcomes effortlessly in the Shopify admin area., Handle chat discussions from the online shop and its app., Easily learn about your customers through their profile and cart information..
Is there a free trial available for Shopify Inbox?
No, Shopify Inbox does not offer any free trial.
What are the pricing plans for Shopify Inbox?
The app offers 1 plan that is forever-free.
How does billing work for Shopify Inbox?
Shopify Inbox is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, Shopify Inbox allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Shopify Inbox offer customer support?
Yes, Shopify Inbox offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Shopify Inbox offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Shopify Inbox compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.6★★★★★5,832 reviews · 91.9% positive
Writing reviews on ShopDigest is coming soon.
- SASamirahan★★★★★
Good experience so far. Would be even better if it borrowed some UI and QOL features from Whatsapp.
- TCThe Crafty Family Co.★★★★★
This make it so much easier to message customers back on the go. I love it on my computer but I also love the convenience of having it on my phone as well.
- AIAbysm Internal★★★★★
Edited Review Nov 5th and removed the old one: Inbox is beautiful now, they fixed everything about it. Thank you so much! I'm so happy!The bot works like a charm, is as good as Gemini or Claude, it answers everything I've fed it on the Agentic Knowledge Base.The chat is SIMPLE and beautiful, no sign in required to use it, is smart, it matches the colors of my shop!More importantly, Shopify automatically build its base persona (personality, rules of how it behaves) based on the info of my shop. It did the bulk of the work, which would have taken hours.The only task left for people is to fill the knowledge base, this part is still very manual when you are using themes with different sections. Also it needs an import/export csv feature so we can back up and/or edit the information we enter more easily.Omg also I hope that soon we can give the bot their own custom avatar! Because I called mine Gargoylebot, so that needs a profile pic.
SHShopifyDeveloper(update) We are updating the standard Sign in button to use your chat’s theme colors. Thanks for your feedback. This change is rolling out and will get to you in next few days. As noted earlier, we are seeing higher purchase rates among shoppers known to have Shop accounts but we'll keep the sign in button themed to your store so you can have the best of both (styled to your store and yet personalized agent to convert more of your visitors)
- RRRambling Rose Servies & Brocante★★★★★
Makkelijke manier van communiceren met een (potentiële) klant. In onze webwinkel wordt er in ieder geval, naast Whatsapp e.a., regelmatig gebruik van gemaakt.
- DFDisney Family Shirts★★★★★
Great App! It would be even better if it were possible to delete and edit messages.
- W.W.I.T.S★★★★★
The app is very easy to use with options that I still need to follow up on to be even more efficient.
- RSRoofing Supplies UK★★★★★
This is good, requires a little learning. Would be great if it could take other actions additional to answering, for example, making a note on the order if it refers to one, or maybe a flow that takes the chat and emails it to increase exposure, particularly where answers can be harder.
- ECEcogoldencomfort★★★★★
as a 17 year Shopify owner the app works great and does help our customers find what they are looking for. I am still programming it as we learn but all good news. We would like to add product photos to customers looking for a styles look.Thank you, Cristofer
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