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Chatbot Shopify Apps – Market Share Breakdown

(Updated October 2026) See which chatbot Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.

Chatty AI Chatbot & Live Chat currently leads on 60.7% market share, followed by Tidio: AI Chatbot & Live Chat at 25.5%. A concentrated field — one app holds most of the tracked installs.

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Chatbot Shopify Apps — Full Market Share Table

All tracked chatbot Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.

Date Range
Countries
Order By
Market Share is as ofToday.Change is betweenSep 23andToday
#AppMarket ShareChangeStatus
1Chatty AI Chatbot & Live Chat60.74%4.06Declining
2Tidio: AI Chatbot & Live Chat25.51%14.36Climbing
3Moose AI Chatbot & Live Chat5.03%0.78Declining
4SmartBot: Leading AI Chatbot3.71%8.34Declining
5CWILL:AI Chatbot &Live Chat2.15%0.71Declining
6Zipchat AI Chatbot & Live Chat1.53%0.16Climbing
7Chizy: AI Chatbot & AI Chat0.39%0.32Declining
8Flyweight AI Chatbot & AI Chat0.36%0.18Climbing
9Chatway Live Chat & AI Chatbot0.12%0.42Declining
10Algoshop AI Chatbot &Live Chat0.10%0.01Declining

Showing 1-10 out of 25

Key Insights:

  • Chatty AI Chatbot & Live Chat holds 60.7% share of chatbot app installs — 35.2pp ahead of Tidio: AI Chatbot & Live Chat (25.5%).
  • Top 3 apps (Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat) account for 91.3% of all chatbot install share — a concentrated market.
  • Tidio: AI Chatbot & Live Chat is gaining share fastest this month (+14.36pp) — the largest single gainer among the top chatbot apps by share.
  • SmartBot: Leading AI Chatbot is losing share fastest (-8.34pp) — could indicate a churning user base or a stronger challenger gaining ground.
See more insights

Chatbot Shopify Apps — Market Share Over Time

Monthly market share trajectory for the top 5 chatbot Shopify apps over the past year — see who's gaining or losing install share month by month.

Date Range
From
—
To
Countries
App Selector
Time Granularity
Charts Data
Monthly market share % for the top 5 chatbot Shopify apps over the latest 6 months.
AppMay 2026Jun 2026Jul 2026Aug 2026Sep 2026Oct 2026
Chatty AI Chatbot & Live ChatChatty AI Chatbot & Live Chat55.2%0.8155.6%0.3853.7%1.9264.7%11.0158.2%6.4760.7%2.50
Tidio: AI Chatbot & Live ChatTidio: AI Chatbot & Live Chat28.0%0.1827.6%0.4528.3%0.7811.7%16.6726.5%14.8525.5%1.00
Moose AI Chatbot & Live ChatMoose AI Chatbot & Live Chat1.5%2.250.8%0.671.0%0.218.9%7.883.1%5.805.0%1.93
SmartBot: Leading AI ChatbotSmartBot: Leading AI Chatbot6.7%0.426.7%0.027.6%0.877.9%0.346.8%1.083.7%3.12
CWILL:AI Chatbot &Live ChatCWILL:AI Chatbot &Live Chat2.5%1.522.7%0.183.7%1.023.0%0.672.5%0.572.1%0.30

Key Insights:

  • Chatty AI Chatbot & Live Chat's share expanded from 55.6% → 60.7% over the charted period.
  • Of the top 5 tracked chatbot apps, 3 grew share and 2 lost share — leader is widening the gap.
See more insights

Top Chatbot Shopify Apps by Country

Per-country market share rankings for chatbot Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.

Date
Countries
# WorldwideUnited StatesIndiaChinaUnited Kingdom
1Chatty AI Chatbot & Live ChatChatty AI Chatbot & Live ChatChatty AI Chatbot & Live ChatChatty AI Chatbot & Live ChatChatty AI Chatbot & Live Chat
2Tidio: AI Chatbot & Live ChatTidio: AI Chatbot & Live ChatMoose AI Chatbot & Live ChatTidio: AI Chatbot & Live ChatTidio: AI Chatbot & Live Chat
3Moose AI Chatbot & Live ChatMoose AI Chatbot & Live ChatTidio: AI Chatbot & Live ChatCWILL:AI Chatbot &Live ChatMoose AI Chatbot & Live Chat
4SmartBot: Leading AI ChatbotSmartBot: Leading AI ChatbotCWILL:AI Chatbot &Live ChatAlgoshop AI Chatbot &Live ChatSmartBot: Leading AI Chatbot
5CWILL:AI Chatbot &Live ChatCWILL:AI Chatbot &Live ChatSmartBot: Leading AI ChatbotVanChat AI Chat & AI ChatbotCWILL:AI Chatbot &Live Chat

Key Insights:

  • Chatty AI Chatbot & Live Chat leads chatbot apps in all 4 tracked markets — United States, India, China, United Kingdom.
See more insights
Data issue or feedback? Reach out to us at [email protected].

Market Share Distribution Across Chatbot Shopify Apps

Chatty AI Chatbot & Live Chat dominates chatbot app installs with 60.7% of all share — more than 2.4× the share of #2 Tidio: AI Chatbot & Live Chat at 25.5%. Moose AI Chatbot & Live Chat rounds out the top 3 at 5.0%. Combined, the top 3 apps cover 91.3% of all chatbot app share — a tight oligopoly. Notable mover: Tidio: AI Chatbot & Live Chat is gaining share fastest this month (+14.36pp). SmartBot: Leading AI Chatbot has lost the most share this month (-8.34pp) — the largest single decliner among the top chatbot apps.

Chatty AI Chatbot & Live Chat's 60.7% share comes from real install volume across many chatbot store types — at 2.4× the share of Tidio: AI Chatbot & Live Chat, the gap is wide enough that lower-ranked alternatives only make sense for narrow niches the leader doesn't prioritize.

Chatbot Shopify Apps — Market Share Trend Analysis

Chatty AI Chatbot & Live Chat's share grew from 55.6% (Oct 2025) to 60.7% (Oct 2026) — a +5.1pp gain that points to widening dominance among chatbot apps rather than a single-month spike. Across the top 5 plotted chatbot apps, 3 grew share and 2 lost share — net upward movement at the top of the category.

Chatty AI Chatbot & Live Chat's +5.1pp share gain in chatbot is the kind of leader-side expansion that's hard to unwind quickly — challengers typically need a step-change in product fit to reverse a share trajectory of this size.

Country-Level Leadership for Chatbot Shopify Apps

Chatty AI Chatbot & Live Chat leads chatbot Shopify apps across all 4 tracked markets — United States, India, China, United Kingdom.

Top 5 Apps in Chatbot

  1. Chatty AI Chatbot & Live Chat — Leads chatbot apps with 60.7% install share, rated 4.9★ — losing share this month.
  2. Tidio: AI Chatbot & Live Chat — Holds 25.5% of chatbot app install share, rated 4.8★ — gaining share this month.
  3. Moose AI Chatbot & Live Chat — Holds 5.0% of chatbot app install share, rated 5.0★ — losing share this month.
  4. SmartBot: Leading AI Chatbot — Holds 3.7% of chatbot app install share, rated 4.7★ — losing share this month.
  5. CWILL:AI Chatbot &Live Chat — Holds 2.2% of chatbot app install share, rated 4.8★ — losing share this month.

Chatbot Shopify Apps — Frequently Asked Questions

1. Which chatbot app has the highest market share on Shopify?

Chatty AI Chatbot & Live Chat dominates the chatbot category on Shopify with 60.7% of installs — 35.2pp ahead of Tidio: AI Chatbot & Live Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.

2. How is market share calculated for chatbot Shopify apps?

For chatbot (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.

3. Which chatbot apps are gaining market share on Shopify?

Tidio: AI Chatbot & Live Chat is gaining chatbot app market share fastest this month, up +14.36pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.

4. Which chatbot apps are losing market share on Shopify?

SmartBot: Leading AI Chatbot has lost the most market share this month among chatbot apps (-8.34pp). Sort the table by Change (Low to High) to see the full list of decliners.

5. Which countries drive the most chatbot Shopify app installs?

United States drives the largest share of chatbot app installs at 32.5%, followed by United Kingdom at 8.5% and Australia at 7.0%. Use the country picker on the third card to compare market leaders by country.

6. How many chatbot apps does ShopDigest track on Shopify?

ShopDigest tracks 96 chatbot apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.

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