Knowledge Base Shopify Apps — Full Market Share Table
All tracked knowledge base Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Tidio: AI Chatbot & Live Chat | 78.14% | 78.14 | Climbing |
| 2 |  BetterDocs FAQ Knowledge Base | 13.67% | 2.63 | Climbing |
| 3 |  HeiChat: ChatGPT Sales Chatbot | 3.65% | 1.01 | Climbing |
| 4 |  NG: AI Search Bar & Answers | 3.01% | 30.12 | Declining |
| 5 |  HumanTouch: Helpdesk & Chat | 0.91% | 0.87 | Climbing |
| 6 |  Recomaze: AI Sales Agent + AEO | 0.30% | 0.08 | Climbing |
| 7 |  SB: Helpdesk, Live Chat & FAQs | 0.23% | 0.10 | Climbing |
| 8 |  D: AI FAQ Page | 0.02% | 0.01 | Declining |
| 9 |  LiveChat: AI live chat by Text | 0.02% | 0.01 | Declining |
| 10 |  Milly Chat | 0.02% | 0.01 | Climbing |
Showing 1-10 out of 26
Key Insights:
- Tidio: AI Chatbot & Live Chat holds 78.1% share of knowledge base app installs — 64.5pp ahead of BetterDocs FAQ Knowledge Base (13.7%).
- Top 3 apps (Tidio: AI Chatbot & Live Chat, BetterDocs FAQ Knowledge Base, HeiChat: ChatGPT Sales Chatbot) account for 95.5% of all knowledge base install share — a fragmented market.
- Tidio: AI Chatbot & Live Chat is gaining share fastest this month (+78.14pp) — the largest single gainer among the top knowledge base apps by share.
- NG: AI Search Bar & Answers is losing share fastest (-30.12pp) — could indicate a churning user base or a stronger challenger gaining ground.
Knowledge Base Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 knowledge base Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Tidio: AI Chatbot & Live Chat | — | — | — | — | 51.1% | 78.3%27.15 |
| BetterDocs FAQ Knowledge Base | 12.6%8.69 | 16.1%3.59 | 16.6%0.42 | 11.0%5.57 | 8.4%2.62 | 13.6%5.22 |
| HeiChat: ChatGPT Sales Chatbot | 9.1%7.20 | 7.2%1.97 | 7.2%– | 2.8%4.35 | 3.0%0.24 | 3.6%0.58 |
| NG: AI Search Bar & Answers | — | — | — | 33.0% | 2.2%30.78 | 3.0%0.76 |
| HumanTouch: Helpdesk & Chat | — | 0.0% | 0.1%0.04 | 0.1%0.09 | 1.0%0.87 | 0.9%0.11 |
Key Insights:
- Tidio: AI Chatbot & Live Chat's share expanded from 51.1% → 78.3% over the charted period.
- Of the top 5 tracked knowledge base apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Knowledge Base Shopify Apps by Country
Per-country market share rankings for knowledge base Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Tidio: AI Chatbot & Live Chat | Tidio: AI Chatbot & Live Chat | Tidio: AI Chatbot & Live Chat | Tidio: AI Chatbot & Live Chat | Tidio: AI Chatbot & Live Chat |
| 2 | BetterDocs FAQ Knowledge Base | BetterDocs FAQ Knowledge Base | Recomaze: AI Sales Agent + AEO | BetterDocs FAQ Knowledge Base | BetterDocs FAQ Knowledge Base |
| 3 | HeiChat: ChatGPT Sales Chatbot | NG: AI Search Bar & Answers |  Fufa AI ‑ Marketing & Support |  AI Knowledge Base & FAQ Docs | HeiChat: ChatGPT Sales Chatbot |
| 4 | NG: AI Search Bar & Answers | HeiChat: ChatGPT Sales Chatbot |  AI Chatbot: Shopping Assistant | HeiChat: ChatGPT Sales Chatbot | Recomaze: AI Sales Agent + AEO |
| 5 | HumanTouch: Helpdesk & Chat | HumanTouch: Helpdesk & Chat | BetterDocs FAQ Knowledge Base | SB: Helpdesk, Live Chat & FAQs | D: AI FAQ Page |
Key Insights:
- Tidio: AI Chatbot & Live Chat leads knowledge base apps in all 4 tracked markets — United States, India, China, United Kingdom.
Top 5 Apps in Knowledge Base
- BetterDocs FAQ Knowledge Base — Leads knowledge base apps with 13.6% install share, rated 4.9★ — gaining share this month.
- AI Knowledge Base & FAQ Docs — Holds 0 of knowledge base app install share.
- Tidio: AI Chatbot & Live Chat — Holds 78.3% of knowledge base app install share, rated 4.8★ — gaining share this month.
- HeiChat: ChatGPT Sales Chatbot — Holds 3.6% of knowledge base app install share, rated 4.8★ — gaining share this month.
- SB: Helpdesk, Live Chat & FAQs — Holds 0.2% of knowledge base app install share, rated 4.6★ — gaining share this month.
Knowledge Base Shopify Apps — Frequently Asked Questions
1. Which knowledge base app has the highest market share on Shopify?
Tidio: AI Chatbot & Live Chat ranks #1 by share among knowledge base apps at 78.1%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for knowledge base Shopify apps?
For knowledge base (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which knowledge base apps are gaining market share on Shopify?
Tidio: AI Chatbot & Live Chat is gaining knowledge base app market share fastest this month, up +78.14pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which knowledge base apps are losing market share on Shopify?
NG: AI Search Bar & Answers has lost the most market share this month among knowledge base apps (-30.12pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most knowledge base Shopify app installs?
United States drives the largest share of knowledge base app installs at 42.7%, followed by United Kingdom at 8.3% and Australia at 5.3%. Use the country picker on the third card to compare market leaders by country.
6. How many knowledge base apps does ShopDigest track on Shopify?
ShopDigest tracks 96 knowledge base apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share knowledge base app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under knowledge base (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For knowledge base, Tidio: AI Chatbot & Live Chat leads on share; see the rankings tab for who currently holds #1 position.
