Knowledge Base Shopify Apps — Full Reviews Table
All tracked knowledge base Shopify apps ranked by total review count, with new reviews gained vs 30 days ago and average rating. Filter by country and date range; sort by reviews or review velocity.
| App | Reviews | Rating |
|---|---|---|
 Tidio: AI Chatbot & Live Chat | 1,36513 | 4.7 |
 SB: Helpdesk, Live Chat & FAQs | 315– | 4.7 |
 D: AI FAQ Page | 138– | 4.8 |
 tawk.to Live Chat | 89– | 4.0 |
 HeiChat: ChatGPT Sales Chatbot | 821 | 4.7 |
 NG: AI Search Bar & Answers | 66– | 5.0 |
 BetterDocs FAQ Knowledge Base | 511 | 4.9 |
 LiveChat: AI live chat by Text | 49– | 4.5 |
 Swap Discovery: GEO & AEO | 30– | 5.0 |
 base.com | 18– | 5.0 |
Showing 1-10 out of 38
Key Insights:
- Tidio: AI Chatbot & Live Chat leads knowledge base apps with 1,365 total reviews — 1,050 more than SB: Helpdesk, Live Chat & FAQs (315).
- Top 3 apps (Tidio: AI Chatbot & Live Chat, SB: Helpdesk, Live Chat & FAQs, D: AI FAQ Page) hold 82.5% of all reviews across the top 10 tracked knowledge base apps.
- Tidio: AI Chatbot & Live Chat is gaining reviews fastest this month (+13) — strong recent install momentum.
- 3 of 10 top-reviewed knowledge base apps gained new reviews this period; 0 saw no net additions.
Knowledge Base Shopify Apps — Cumulative Review Trend
Monthly cumulative review count for the top 5 knowledge base Shopify apps over the past year — a longitudinal view of which apps keep accumulating reviews and which have flattened.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Tidio: AI Chatbot & Live Chat | 1,28532 | 1,31833 | 1,33517 | 1,34914 | 1,36415 | 1,3651 |
| SB: Helpdesk, Live Chat & FAQs | 3151 | 315– | 315– | 315– | 315– | 315– |
| D: AI FAQ Page | 137– | 137– | 1381 | 138– | 138– | 138– |
| tawk.to Live Chat | 87– | 87– | 881 | 891 | 89– | 89– |
| HeiChat: ChatGPT Sales Chatbot | 765 | 771 | 77– | 814 | 81– | 821 |
Key Insights:
- Tidio: AI Chatbot & Live Chat's cumulative reviews grew from 712 to 1,365 over the charted period — 653 new reviews accumulated.
- Tidio: AI Chatbot & Live Chat's 1,365 cumulative reviews sit 16.6× above HeiChat: ChatGPT Sales Chatbot's 82 at the bottom of the plotted knowledge base set — a wide spread between long-running leaders and newer entrants.
Fastest to 1,000 Reviews — Knowledge Base Shopify Apps
Race-style view of how the top 5 knowledge base Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis. Adjust the milestone or app set with the filters above.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Tidio: AI Chatbot & Live Chat | 129 | 1,357 |
| SB: Helpdesk, Live Chat & FAQs | Not yet reached | 316 |
| D: AI FAQ Page | Not yet reached | 139 |
| tawk.to Live Chat | Not yet reached | 89 |
| HeiChat: ChatGPT Sales Chatbot | Not yet reached | 81 |
Key Insights:
- Tidio: AI Chatbot & Live Chat reached 1,000 reviews fastest — in 129 months since launch.
- 4 of the top 5 knowledge base apps haven't yet crossed 1,000 reviews — SB: Helpdesk, Live Chat & FAQs is closest at 316 cumulative.
Most-Reviewed Knowledge Base Shopify Apps
Tidio: AI Chatbot & Live Chat leads knowledge base Shopify apps with 1,365 cumulative reviews and a 4.7★ average rating. SB: Helpdesk, Live Chat & FAQs (315 reviews) and D: AI FAQ Page (138 reviews) round out the top 3. Combined, the top 3 apps hold 82.5% of all reviews across the top tier — a fragmented review landscape with reviews spread broadly. Notable mover: Tidio: AI Chatbot & Live Chat added the most new reviews this month (+13) — a strong recent install signal.
Knowledge Base reviews are spread broadly — Tidio: AI Chatbot & Live Chat (1,365), SB: Helpdesk, Live Chat & FAQs (315), and D: AI FAQ Page (138) all carry meaningful review bases. With this distribution, review velocity and rating differentiate knowledge base apps better than total reviews alone.
Knowledge Base Shopify Apps — Long-Term Review Trends
Tidio: AI Chatbot & Live Chat accumulated 653 new reviews from Jan 2025 to Nov 2026, growing from 712 to 1,365 cumulative reviews — a steep addition rate for knowledge base apps. Across the top 5 plotted knowledge base apps, the steepest ongoing slopes mark the ones still actively winning new merchants — absolute review counts matter less than recent acceleration when picking apps in a category that's still growing.
Comparing knowledge base apps on review trend slope rather than absolute count is the sharper signal — an app gaining reviews fast is winning current merchants, while Tidio: AI Chatbot & Live Chat's 1,365 cumulative base reflects long-running adoption that may or may not still be translating to new installs.
Review Growth Velocity in Knowledge Base — Which Apps Grew Fastest
Tidio: AI Chatbot & Live Chat is the only app in this set to have crossed 1,000 reviews, reaching the milestone in 129 months since launch. The remaining 4 knowledge base apps tracked here are still building toward 1,000 — current cumulative review counts give the clearest picture of where each one stands today.
4 apps on this chart haven't yet crossed 1,000 reviews: SB: Helpdesk, Live Chat & FAQs at 316, D: AI FAQ Page at 139, tawk.to Live Chat at 89, HeiChat: ChatGPT Sales Chatbot at 81 cumulative reviews. SB: Helpdesk, Live Chat & FAQs is closest to the milestone — its current count puts it roughly 32% of the way to 1,000.
Tidio: AI Chatbot & Live Chat is the only app in this set to have crossed 1,000 reviews so far — a useful signal for merchants that one app has already proved sustained adoption while the others remain in the "promising but unproven" tier of the knowledge base category.
Top 5 Apps in Knowledge Base
- BetterDocs FAQ Knowledge Base — Has accumulated 51 reviews for knowledge base at a 4.9★ average.
- AI Knowledge Base & FAQ Docs — Has accumulated 0 reviews for knowledge base.
- Tidio: AI Chatbot & Live Chat — Has accumulated 1,365 reviews for knowledge base at a 4.8★ average.
- HeiChat: ChatGPT Sales Chatbot — Has accumulated 82 reviews for knowledge base at a 4.8★ average.
- SB: Helpdesk, Live Chat & FAQs — Has accumulated 315 reviews for knowledge base at a 4.6★ average.
Knowledge Base Shopify Apps — Frequently Asked Questions
1. Which knowledge base app has the most reviews on Shopify?
Tidio: AI Chatbot & Live Chat has the most reviews among knowledge base Shopify apps with 1,365 total reviews, ahead of SB: Helpdesk, Live Chat & FAQs at 315. Sort the table by Reviews (High to Low) to see the full ranked list.
2. How are reviews used to measure knowledge base app popularity on Shopify?
Reviews are the closest publicly available proxy for install volume on Shopify — Shopify doesn't publish install counts, so cumulative reviews and review velocity are the standard way to measure adoption. For knowledge base apps, this page shows total reviews, new reviews per month, and time-to-1,000 reviews so you can compare both established scale and current momentum.
3. Which knowledge base app is gaining reviews fastest on Shopify?
Tidio: AI Chatbot & Live Chat is gaining the most new reviews this month among knowledge base apps, adding 13 reviews in the past 30 days. Switch the table sub-tab to "Review Changes" to see all apps ordered by review velocity.
4. Which knowledge base app reached 1,000 reviews fastest on Shopify?
Tidio: AI Chatbot & Live Chat hit 1,000 reviews in 129 months since launch — the fastest review ramp among tracked knowledge base Shopify apps. Use the "Fastest to 1,000 Reviews" chart above to compare against other apps or change the milestone (5,000, 10,000, etc.).
5. What is the average rating for top knowledge base Shopify apps?
The top 5 knowledge base apps average 4.5★ across 1,982 combined reviews — a strong overall quality benchmark. Individual ratings appear in the table above; sort by Reviews to see how rating varies across the most-installed apps.
6. How often are review counts for knowledge base apps updated on Shopify?
Review counts and rating data refresh weekly on this page. The Reviews Trend chart aggregates monthly intervals by default — switch to weekly granularity for shorter-term signals or yearly for macro trends.
