Zendesk Shopify Apps — Full Market Share Table
All tracked zendesk Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Wa: WhatsApp Chat, WhatsApp AI | 74.22% | 30.81 | Climbing |
| 2 |  Flyweight AI Chatbot & AI Chat | 11.09% | 18.75 | Declining |
| 3 |  Zendesk AI Agent By Adelante | 9.64% | 9.31 | Declining |
| 4 |  Chatty AI Chatbot & Live Chat | 2.43% | 0.71 | Declining |
| 5 |  Tidio: AI Chatbot & Live Chat | 1.81% | 0.81 | Declining |
| 6 |  Rep AI: AI Agent & Live Chat | 0.45% | 0.14 | Climbing |
| 7 |  Review Collect by Scaly | 0.12% | 0.06 | Climbing |
| 8 |  saywhatt‑AI Professional Sales | 0.07% | 0.07 | Climbing |
| 9 |  eesel: AI Chatbot & Live Chat | 0.07% | 0.06 | Climbing |
| 10 |  Yuma AI | 0.05% | 0.11 | Declining |
Showing 1-10 out of 25
Key Insights:
- Wa: WhatsApp Chat, WhatsApp AI holds 74.2% share of zendesk app installs — 63.1pp ahead of Flyweight AI Chatbot & AI Chat (11.1%).
- Top 3 apps (Wa: WhatsApp Chat, WhatsApp AI, Flyweight AI Chatbot & AI Chat, Zendesk AI Agent By Adelante) account for 94.9% of all zendesk install share — a fragmented market.
- Wa: WhatsApp Chat, WhatsApp AI is gaining share fastest this month (+30.81pp) — the largest single gainer among the top zendesk apps by share.
- Flyweight AI Chatbot & AI Chat is losing share fastest (-18.75pp) — could indicate a churning user base or a stronger challenger gaining ground.
Zendesk Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 zendesk Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Wa: WhatsApp Chat, WhatsApp AI | 23.4%7.64 | 28.7%5.25 | 22.8%5.95 | 34.8%12.08 | 42.9%8.11 | 74.2%31.28 |
| Flyweight AI Chatbot & AI Chat | — | — | — | — | 30.6% | 11.1%19.51 |
| Zendesk AI Agent By Adelante | 8.5%1.75 | 10.4%1.91 | 9.7%0.71 | 19.8%10.06 | 18.7%1.05 | 9.6%9.10 |
| Chatty AI Chatbot & Live Chat | 3.2%– | 3.2%– | 3.2%– | 2.1%1.06 | 3.2%1.07 | 2.4%0.74 |
| Tidio: AI Chatbot & Live Chat | 4.5%1.18 | 3.8%0.75 | 3.8%– | 3.8%– | 2.6%1.15 | 1.8%0.81 |
Key Insights:
- Wa: WhatsApp Chat, WhatsApp AI's share expanded from 72.8% → 74.2% over the charted period.
- Of the top 5 tracked zendesk apps, 1 grew share and 4 lost share — leader is widening the gap.
Top Zendesk Shopify Apps by Country
Per-country market share rankings for zendesk Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Wa: WhatsApp Chat, WhatsApp AI | Wa: WhatsApp Chat, WhatsApp AI | Wa: WhatsApp Chat, WhatsApp AI | Tidio: AI Chatbot & Live Chat | Wa: WhatsApp Chat, WhatsApp AI |
| 2 | Flyweight AI Chatbot & AI Chat | Flyweight AI Chatbot & AI Chat | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat | Flyweight AI Chatbot & AI Chat |
| 3 | Zendesk AI Agent By Adelante | Chatty AI Chatbot & Live Chat |  Affiniv Net Promoter Score NPS | Zendesk AI Agent By Adelante | Chatty AI Chatbot & Live Chat |
| 4 | Chatty AI Chatbot & Live Chat | Tidio: AI Chatbot & Live Chat | Tidio: AI Chatbot & Live Chat | Wa: WhatsApp Chat, WhatsApp AI | Tidio: AI Chatbot & Live Chat |
| 5 | Tidio: AI Chatbot & Live Chat | Rep AI: AI Agent & Live Chat | Zendesk AI Agent By Adelante |  Setloop Zendesk Connector | eesel: AI Chatbot & Live Chat |
Key Insights:
- Wa: WhatsApp Chat, WhatsApp AI leads zendesk apps in 3 of 4 tracked markets (United States, India, United Kingdom).
- Wa: WhatsApp Chat, WhatsApp AI leads worldwide, but China bucks the trend — Tidio: AI Chatbot & Live Chat leads there.
Top 5 Apps in Zendesk
- Zendesk AI Agent By Adelante — Leads zendesk apps with 9.6% install share, rated 5.0★ — losing share this month.
- Wa: WhatsApp Chat, WhatsApp AI — Holds 74.2% of zendesk app install share, rated 4.9★ — gaining share this month.
- Setloop Zendesk Connector — Holds 0 of zendesk app install share.
- Flyweight AI Chatbot & AI Chat — Holds 11.1% of zendesk app install share, rated 4.8★ — losing share this month.
- Stylo: AI in Zendesk — Holds 0 of zendesk app install share, rated 5.0★.
Zendesk Shopify Apps — Frequently Asked Questions
1. Which zendesk app has the highest market share on Shopify?
Wa: WhatsApp Chat, WhatsApp AI ranks #1 by share among zendesk apps at 74.2%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for zendesk Shopify apps?
For zendesk (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which zendesk apps are gaining market share on Shopify?
Wa: WhatsApp Chat, WhatsApp AI is gaining zendesk app market share fastest this month, up +30.81pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which zendesk apps are losing market share on Shopify?
Flyweight AI Chatbot & AI Chat has lost the most market share this month among zendesk apps (-18.75pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most zendesk Shopify app installs?
United States drives the largest share of zendesk app installs at 39.3%, followed by United Kingdom at 11.9% and Israel at 11.0%. Use the country picker on the third card to compare market leaders by country.
6. How many zendesk apps does ShopDigest track on Shopify?
ShopDigest tracks 95 zendesk apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share zendesk app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under zendesk (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For zendesk, Wa: WhatsApp Chat, WhatsApp AI leads on share; see the rankings tab for who currently holds #1 position.
