Zendesk Shopify Apps – Reviews & Rating Trends

(Updated October 2026) Compare reviews and ratings for zendesk Shopify apps and see which apps are gaining the most install momentum. Review counts are the closest proxy to actual installs — Shopify doesn't publish install numbers — so review velocity is one of the strongest signals of merchant adoption for zendesk apps.

Wa: WhatsApp Chat, WhatsApp AI currently leads on 74.2% market share, followed by Flyweight AI Chatbot & AI Chat at 11.1%. A concentrated field — one app holds most of the tracked installs.

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Zendesk Shopify Apps — Full Reviews Table

All tracked zendesk Shopify apps ranked by total review count, with new reviews gained vs 30 days ago and average rating. Filter by country and date range; sort by reviews or review velocity.

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Reviews are as ofToday.Change is betweenOct 1andToday

Showing 1-10 out of 77

Key Insights:

  • Chatty AI Chatbot & Live Chat leads zendesk apps with 1,898 total reviews — 386 more than AfterShip Order Tracking (1,512).
  • Top 3 apps (Chatty AI Chatbot & Live Chat, AfterShip Order Tracking, Tidio: AI Chatbot & Live Chat) hold 72.8% of all reviews across the top 10 tracked zendesk apps.
  • Chatty AI Chatbot & Live Chat is gaining reviews fastest this month (+30) — strong recent install momentum.
  • 8 of 10 top-reviewed zendesk apps gained new reviews this period; 0 saw no net additions.
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Zendesk Shopify Apps — Cumulative Review Trend

Monthly cumulative review count for the top 5 zendesk Shopify apps over the past year — a longitudinal view of which apps keep accumulating reviews and which have flattened.

Date Range
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Charts Data
Monthly cumulative review count for the top 5 zendesk Shopify apps over the latest 6 months.
AppMay 2026Jun 2026Jul 2026Aug 2026Sep 2026Oct 2026
Chatty AI Chatbot & Live ChatChatty AI Chatbot & Live Chat1,739441,784451,823391,857341,868111,89830
AfterShip Order TrackingAfterShip Order Tracking1,479101,492131,49531,495–1,50161,51211
Tidio: AI Chatbot & Live ChatTidio: AI Chatbot & Live Chat1,253411,285321,318331,335171,349141,36314
Chargeflow Prevent ChargebacksChargeflow Prevent Chargebacks390103966405941510423843613
Willdesk: Live Chat&AI ChatbotWilldesk: Live Chat&AI Chatbot3811383238413851385–385–

Key Insights:

  • Chatty AI Chatbot & Live Chat's cumulative reviews grew from 993 to 1,898 over the charted period — 905 new reviews accumulated.
  • Chatty AI Chatbot & Live Chat's 1,898 cumulative reviews sit 4.9× above Willdesk: Live Chat&AI Chatbot's 385 at the bottom of the plotted zendesk set — a wide spread between long-running leaders and newer entrants.
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Fastest to 1,000 Reviews — Zendesk Shopify Apps

Race-style view of how the top 5 zendesk Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis. Adjust the milestone or app set with the filters above.

App Selector
Reviews
Time Granularity
Charts Data
Review velocity for the top 5 zendesk Shopify apps — months since launch to reach 1,000 reviews and current cumulative review count.
AppMonths to Reach 1,000 ReviewsCurrent Review Count
Chatty AI Chatbot & Live ChatChatty AI Chatbot & Live Chat331,880
AfterShip Order TrackingAfterShip Order Tracking1151,503
Tidio: AI Chatbot & Live ChatTidio: AI Chatbot & Live Chat1291,357
Chargeflow Prevent ChargebacksChargeflow Prevent ChargebacksNot yet reached424
Willdesk: Live Chat&AI ChatbotWilldesk: Live Chat&AI ChatbotNot yet reached383

Key Insights:

  • Chatty AI Chatbot & Live Chat reached 1,000 reviews fastest — in 33 months since launch.
  • AfterShip Order Tracking crossed 1,000 reviews in 115 months — 82 months behind Chatty AI Chatbot & Live Chat.
  • 2 of the top 5 zendesk apps haven't yet crossed 1,000 reviews — Chargeflow Prevent Chargebacks is closest at 424 cumulative.
See more insights
Data issue or feedback? Reach out to us at [email protected].

Most-Reviewed Zendesk Shopify Apps

Chatty AI Chatbot & Live Chat leads zendesk Shopify apps with 1,898 cumulative reviews and a 4.9★ average rating. AfterShip Order Tracking (1,512 reviews) and Tidio: AI Chatbot & Live Chat (1,363 reviews) round out the top 3. Combined, the top 3 apps hold 72.8% of all reviews across the top tier — a fragmented review landscape with reviews spread broadly. Notable mover: Chatty AI Chatbot & Live Chat added the most new reviews this month (+30) — a strong recent install signal.

Zendesk reviews are spread broadly — Chatty AI Chatbot & Live Chat (1,898), AfterShip Order Tracking (1,512), and Tidio: AI Chatbot & Live Chat (1,363) all carry meaningful review bases. With this distribution, review velocity and rating differentiate zendesk apps better than total reviews alone.

Zendesk Shopify Apps — Long-Term Review Trends

Chatty AI Chatbot & Live Chat accumulated 905 new reviews from Jan 2025 to Oct 2026, growing from 993 to 1,898 cumulative reviews — a steep addition rate for zendesk apps. Across the top 5 plotted zendesk apps, the steepest ongoing slopes mark the ones still actively winning new merchants — absolute review counts matter less than recent acceleration when picking apps in a category that's still growing.

Comparing zendesk apps on review trend slope rather than absolute count is the sharper signal — an app gaining reviews fast is winning current merchants, while Chatty AI Chatbot & Live Chat's 1,898 cumulative base reflects long-running adoption that may or may not still be translating to new installs.

Review Growth Velocity in Zendesk — Which Apps Grew Fastest

Chatty AI Chatbot & Live Chat reached 1,000 reviews in 33 months since launch — the fastest ramp among the top 5 zendesk apps tracked here. AfterShip Order Tracking in 115 months, and Tidio: AI Chatbot & Live Chat took 129 months to cross the same milestone, a 96-month spread between the fastest and slowest in the set.

2 apps on this chart haven't yet crossed 1,000 reviews: Chargeflow Prevent Chargebacks at 424, Willdesk: Live Chat&AI Chatbot at 383 cumulative reviews. Chargeflow Prevent Chargebacks is closest to the milestone — its current count puts it roughly 42% of the way to 1,000.

The 96-month gap between Chatty AI Chatbot & Live Chat's and Tidio: AI Chatbot & Live Chat's time-to-1,000 highlights how unevenly product-market fit landed across this zendesk set — the leader found its merchant audience early, while late-rampers took multiple years to reach the same review depth. For merchants comparing these apps today, slower-ramping apps may have closed the functionality gap but still operate on smaller review bases.

Top 5 Apps in Zendesk

  1. Zendesk AI Agent By Adelante — Has accumulated 6 reviews for zendesk at a 5.0★ average.
  2. Wa: WhatsApp Chat, WhatsApp AI — Has accumulated 102 reviews for zendesk at a 4.9★ average.
  3. Setloop Zendesk Connector — Has accumulated 0 reviews for zendesk.
  4. Flyweight AI Chatbot & AI Chat — Has accumulated 125 reviews for zendesk at a 4.8★ average.
  5. Stylo: AI in Zendesk — Has accumulated 1 reviews for zendesk at a 5.0★ average.

Zendesk Shopify Apps — Frequently Asked Questions

1. Which zendesk app has the most reviews on Shopify?

Chatty AI Chatbot & Live Chat has the most reviews among zendesk Shopify apps with 1,898 total reviews, ahead of AfterShip Order Tracking at 1,512. Sort the table by Reviews (High to Low) to see the full ranked list.

2. How are reviews used to measure zendesk app popularity on Shopify?

Reviews are the closest publicly available proxy for install volume on Shopify — Shopify doesn't publish install counts, so cumulative reviews and review velocity are the standard way to measure adoption. For zendesk apps, this page shows total reviews, new reviews per month, and time-to-1,000 reviews so you can compare both established scale and current momentum.

3. Which zendesk app is gaining reviews fastest on Shopify?

Chatty AI Chatbot & Live Chat is gaining the most new reviews this month among zendesk apps, adding 30 reviews in the past 30 days. Switch the table sub-tab to "Review Changes" to see all apps ordered by review velocity.

4. Which zendesk app reached 1,000 reviews fastest on Shopify?

Chatty AI Chatbot & Live Chat hit 1,000 reviews in 33 months since launch — the fastest review ramp among tracked zendesk Shopify apps. Use the "Fastest to 1,000 Reviews" chart above to compare against other apps or change the milestone (5,000, 10,000, etc.).

5. What is the average rating for top zendesk Shopify apps?

The top 5 zendesk apps average 4.7★ across 5,547 combined reviews — a strong overall quality benchmark. Individual ratings appear in the table above; sort by Reviews to see how rating varies across the most-installed apps.

6. Why does the most-reviewed zendesk app differ from the highest-share app on Shopify?

Chatty AI Chatbot & Live Chat has accumulated the most reviews over time (1,898), but Wa: WhatsApp Chat, WhatsApp AI currently holds higher market share. Cumulative reviews reflect long-running merchant adoption, while market share is computed from recent review velocity — so a faster-ramping newer app can lead share before its cumulative reviews catch up.

7. How often are review counts for zendesk apps updated on Shopify?

Review counts and rating data refresh weekly on this page. The Reviews Trend chart aggregates monthly intervals by default — switch to weekly granularity for shorter-term signals or yearly for macro trends.

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