Customer Insights Shopify Apps — Full Market Share Table
All tracked customer insights Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Shopify Inbox | 55.69% | 0.54 | Declining |
| 2 |  Chatty AI Chatbot & Live Chat | 39.43% | 1.09 | Climbing |
| 3 |  Moose AI Chatbot & Live Chat | 1.98% | 0.03 | Declining |
| 4 |  Gorgias: AI, Helpdesk & Chat | 1.00% | 0.61 | Climbing |
| 5 |  KNO Post Purchase Surveys | 0.56% | 0.26 | Declining |
| 6 |  KwikEngage: Whatsapp Marketing | 0.42% | 0.21 | Declining |
| 7 |  Zoko WhatsApp Marketing & Chat | 0.19% | 0.07 | Climbing |
| 8 |  Zipchat AI Chatbot & Live Chat | 0.17% | 0.64 | Declining |
| 9 |  Tidio: AI Chatbot & Live Chat | 0.16% | 0.01 | Declining |
| 10 |  Flyweight AI Chatbot & AI Chat | 0.10% | 0.06 | Climbing |
Showing 1-10 out of 24
Key Insights:
- Shopify Inbox holds 55.7% share of customer insights app installs — 16.3pp ahead of Chatty AI Chatbot & Live Chat (39.4%).
- Top 3 apps (Shopify Inbox, Chatty AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat) account for 97.1% of all customer insights install share — a competitive market.
- Chatty AI Chatbot & Live Chat is gaining share fastest this month (+1.09pp) — the largest single gainer among the top customer insights apps by share.
- Zipchat AI Chatbot & Live Chat is losing share fastest (-0.64pp) — could indicate a churning user base or a stronger challenger gaining ground.
Customer Insights Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 customer insights Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Shopify Inbox | 82.4% | 43.8%38.56 | 58.4%14.58 | 58.0%0.42 | 56.0%1.98 | 55.7%0.32 |
| Chatty AI Chatbot & Live Chat | 10.2% | 48.1%37.94 | 36.3%11.86 | 37.7%1.43 | 38.1%0.44 | 39.4%1.29 |
| Moose AI Chatbot & Live Chat | 0.1% | 0.1%0.02 | 0.1%0.02 | 1.9%1.83 | 1.5%0.36 | 2.0%0.46 |
| Gorgias: AI, Helpdesk & Chat | 0.1% | 0.3%0.20 | 0.2%0.04 | 0.3%0.04 | 0.7%0.41 | 1.0%0.33 |
| KNO Post Purchase Surveys | 2.0% | 3.5%1.50 | 1.0%2.50 | 0.3%0.74 | 0.4%0.11 | 0.6%0.17 |
Key Insights:
- Shopify Inbox's share contracted from 82.4% → 55.7% over the charted period.
- Of the top 5 tracked customer insights apps, 3 grew share and 2 lost share — challengers are eating into leader's share.
Top Customer Insights Shopify Apps by Country
Per-country market share rankings for customer insights Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | Shopify Inbox | Shopify Inbox | Shopify Inbox | Shopify Inbox | Shopify Inbox |
| 2 | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat | Chatty AI Chatbot & Live Chat |
| 3 | Moose AI Chatbot & Live Chat | Moose AI Chatbot & Live Chat | KwikEngage: Whatsapp Marketing | Tidio: AI Chatbot & Live Chat | Moose AI Chatbot & Live Chat |
| 4 | Gorgias: AI, Helpdesk & Chat | Gorgias: AI, Helpdesk & Chat | Moose AI Chatbot & Live Chat |  VanChat AI Chat & AI Chatbot | Gorgias: AI, Helpdesk & Chat |
| 5 | KNO Post Purchase Surveys | KNO Post Purchase Surveys | Zoko WhatsApp Marketing & Chat |  CWILL:AI Chatbot &Live Chat | Tidio: AI Chatbot & Live Chat |
Key Insights:
- Shopify Inbox leads customer insights apps in all 4 tracked markets — United States, India, China, United Kingdom.
Top 5 Apps in Customer Insights
- Chatty AI Chatbot & Live Chat — Leads customer insights apps with 39.4% install share, rated 4.9★ — gaining share this month.
- Shopify Inbox — Holds 55.7% of customer insights app install share, rated 4.6★ — losing share this month.
- CK: Abandoned cart on WhatsApp — Holds 0 of customer insights app install share, rated 5.0★.
- Moose AI Chatbot & Live Chat — Holds 2.0% of customer insights app install share, rated 5.0★.
- KNO Post Purchase Surveys — Holds 0.6% of customer insights app install share, rated 4.9★ — losing share this month.
Customer Insights Shopify Apps — Frequently Asked Questions
1. Which customer insights app has the highest market share on Shopify?
Shopify Inbox currently holds the highest market share for customer insights apps at 55.7%, but the category is competitive — Chatty AI Chatbot & Live Chat is close behind at 39.4%. The right choice depends on your specific store needs.
2. How is market share calculated for customer insights Shopify apps?
For customer insights (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which customer insights apps are gaining market share on Shopify?
Chatty AI Chatbot & Live Chat is gaining customer insights app market share fastest this month, up +1.09pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which customer insights apps are losing market share on Shopify?
Zipchat AI Chatbot & Live Chat has lost the most market share this month among customer insights apps (-0.64pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most customer insights Shopify app installs?
United States drives the largest share of customer insights app installs at 32.9%, followed by United Kingdom at 8.3% and Australia at 6.4%. Use the country picker on the third card to compare market leaders by country.
6. How many customer insights apps does ShopDigest track on Shopify?
ShopDigest tracks 96 customer insights apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share customer insights app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under customer insights (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For customer insights, Shopify Inbox leads on share; see the rankings tab for who currently holds #1 position.
