Response Templates Shopify Apps – Market Share Breakdown
(Updated September 2026) See which response templates Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Response Templates Shopify Apps — Full Market Share Table
All tracked response templates Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Commslayer: AI Helpdesk & Chat | 47.98% | 5.61 | Declining |
| 2 |  Tidio: AI Chatbot & Live Chat | 22.31% | 11.73 | Declining |
| 3 |  Zipchat AI Chatbot & Live Chat | 17.27% | 12.88 | Climbing |
| 4 |  Gorgias: AI, Helpdesk & Chat | 9.58% | 3.64 | Climbing |
| 5 |  Chatway Live Chat & AI Chatbot | 1.98% | 0.63 | Climbing |
| 6 |  DC: WhatsApp Marketing + API | 0.51% | 0.19 | Climbing |
| 7 |  Zipify Landing Page Builder | 0.15% | 0.11 | Declining |
| 8 |  Convi: AI Helpdesk & AI Agent | 0.06% | 0.06 | Climbing |
| 9 |  Willdesk: Live Chat&AI Chatbot | 0.04% | 0.02 | Climbing |
| 10 |  Upsell & Cross‑Sell SmartFlow | 0.03% | 0.02 | Climbing |
Showing 1-10 out of 24
Key Insights:
- Commslayer: AI Helpdesk & Chat holds 48.0% share of response templates app installs — 25.7pp ahead of Tidio: AI Chatbot & Live Chat (22.3%).
- Top 3 apps (Commslayer: AI Helpdesk & Chat, Tidio: AI Chatbot & Live Chat, Zipchat AI Chatbot & Live Chat) account for 87.6% of all response templates install share — a concentrated market.
- Zipchat AI Chatbot & Live Chat is gaining share fastest this month (+12.88pp) — the largest single gainer among the top response templates apps by share.
- Tidio: AI Chatbot & Live Chat is losing share fastest (-11.73pp) — could indicate a churning user base or a stronger challenger gaining ground.
Response Templates Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 response templates Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Zipchat AI Chatbot & Live Chat | — | — | 4.4% | 17.1%12.76 | 17.3%0.18 | 40.0%22.68 |
| Commslayer: AI Helpdesk & Chat | — | 21.1% | 53.9%32.8 | 48.0%5.85 | 53.4%5.4 | 36.5%16.86 |
| Gorgias: AI, Helpdesk & Chat | — | 4.7% | 5.9%1.27 | 9.7%3.73 | 14.0%4.36 | 9.6%4.38 |
| Tidio: AI Chatbot & Live Chat | — | 71.5% | 33.8%37.69 | 22.3%11.52 | 8.8%13.43 | 8.9%0.08 |
| Chatway Live Chat & AI Chatbot | — | 1.9% | 1.4%0.52 | 2.1%0.7 | 5.2%3.1 | 3.8%1.42 |
Key Insights:
- Zipchat AI Chatbot & Live Chat's share expanded from 4.4% → 40.0% over the charted period.
- Of the top 5 tracked response templates apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Response Templates Shopify Apps by Country
Per-country market share rankings for response templates Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | |  | |
| 5 | | | | | |
Key Insights:
- Commslayer: AI Helpdesk & Chat leads response templates apps in 3 of 4 tracked markets (United States, India, United Kingdom).
- Commslayer: AI Helpdesk & Chat leads worldwide, but China bucks the trend — Tidio: AI Chatbot & Live Chat leads there.
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Top 5 Apps in Response Templates
- Zipchat AI Chatbot & Live Chat — Leads response templates apps with 40.0% install share, rated 5.0★ — gaining share this month.
- Commslayer: AI Helpdesk & Chat — Holds 36.5% of response templates app install share, rated 4.9★ — losing share this month.
- Redo — Holds 0 of response templates app install share, rated 5.0★.
- Gorgias: AI, Helpdesk & Chat — Holds 9.6% of response templates app install share, rated 4.3★ — losing share this month.
- Chatway Live Chat & AI Chatbot — Holds 3.8% of response templates app install share, rated 4.9★ — losing share this month.
Response Templates Shopify Apps — Frequently Asked Questions
1. Which response templates app has the highest market share on Shopify?
Commslayer: AI Helpdesk & Chat dominates the response templates category on Shopify with 48.0% of installs — 25.7pp ahead of Tidio: AI Chatbot & Live Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for response templates Shopify apps?
For response templates (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which response templates apps are gaining market share on Shopify?
Zipchat AI Chatbot & Live Chat is gaining response templates app market share fastest this month, up +12.88pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which response templates apps are losing market share on Shopify?
Tidio: AI Chatbot & Live Chat has lost the most market share this month among response templates apps (-11.73pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most response templates Shopify app installs?
United States drives the largest share of response templates app installs at 33.7%, followed by Italy at 11.8% and United Kingdom at 7.6%. Use the country picker on the third card to compare market leaders by country.
6. How many response templates apps does ShopDigest track on Shopify?
ShopDigest tracks 96 response templates apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
