Unified Inbox Shopify Apps — Full Market Share Table
All tracked unified inbox Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 53.55% | 53.55 | Climbing |
| 2 |  Redo | 27.21% | 12.09 | Declining |
| 3 |  Commslayer: AI Helpdesk & Chat | 10.15% | 26.28 | Declining |
| 4 |  Gorgias: AI, Helpdesk & Chat | 3.43% | 1.85 | Declining |
| 5 |  Zipchat AI Chatbot & Live Chat | 2.65% | 9.62 | Declining |
| 6 |  Tidio: AI Chatbot & Live Chat | 1.99% | 1.17 | Declining |
| 7 |  BotSpace: AI Chat & Helpdesk | 0.32% | 0.22 | Declining |
| 8 |  Yozo: Email,SMS, CX AI Agent | 0.25% | 0.23 | Climbing |
| 9 |  Chatbase | 0.14% | 0.06 | Climbing |
| 10 |  Flyweight AI Chatbot & AI Chat | 0.12% | 1.50 | Declining |
Showing 1-10 out of 27
Key Insights:
- Chatty AI Chatbot & Live Chat holds 53.6% share of unified inbox app installs — 26.3pp ahead of Redo (27.2%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Redo, Commslayer: AI Helpdesk & Chat) account for 90.9% of all unified inbox install share — a concentrated market.
- Chatty AI Chatbot & Live Chat is gaining share fastest this month (+53.55pp) — the largest single gainer among the top unified inbox apps by share.
- Commslayer: AI Helpdesk & Chat is losing share fastest (-26.28pp) — could indicate a churning user base or a stronger challenger gaining ground.
Unified Inbox Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 unified inbox Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | — | — | — | — | — | 53.5% |
| Redo | 24.6% | 37.4%12.79 | 41.5%4.14 | 50.3%8.78 | 39.8%10.52 | 27.2%12.57 |
| Commslayer: AI Helpdesk & Chat | 15.3% | 33.0%17.65 | 35.5%2.55 | 32.5%3.05 | 35.6%3.14 | 10.2%25.49 |
| Gorgias: AI, Helpdesk & Chat | 3.4% | 3.6%0.24 | 3.9%0.30 | 4.7%0.78 | 5.3%0.61 | 3.4%1.90 |
| Zipchat AI Chatbot & Live Chat | — | 2.7% | 7.1%4.36 | 5.9%1.18 | 12.6%6.68 | 2.6%9.94 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share held steady from 53.5% → 53.5% over the charted period.
- Of the top 5 tracked unified inbox apps, 2 grew share and 2 lost share — share is stable across the top tier.
Top Unified Inbox Shopify Apps by Country
Per-country market share rankings for unified inbox Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
United States
India
China
United Kingdom
Key Insights:
- Chatty AI Chatbot & Live Chat leads unified inbox apps in 3 of 4 tracked markets (India, China, United Kingdom).
- Chatty AI Chatbot & Live Chat leads worldwide, but United States bucks the trend — Redo leads there.
Top 5 Apps in Unified Inbox
- Chatty AI Chatbot & Live Chat — Leads unified inbox apps with 53.6% install share, rated 4.9★ — gaining share this month.
- Commslayer: AI Helpdesk & Chat — Holds 10.2% of unified inbox app install share, rated 4.9★ — losing share this month.
- Redo — Holds 27.2% of unified inbox app install share, rated 4.9★ — losing share this month.
- Gorgias: AI, Helpdesk & Chat — Holds 3.4% of unified inbox app install share, rated 4.3★ — losing share this month.
- Zipchat AI Chatbot & Live Chat — Holds 2.7% of unified inbox app install share, rated 4.9★ — losing share this month.
Unified Inbox Shopify Apps — Frequently Asked Questions
1. Which unified inbox app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat dominates the unified inbox category on Shopify with 53.6% of installs — 26.3pp ahead of Redo. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for unified inbox Shopify apps?
For unified inbox (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which unified inbox apps are gaining market share on Shopify?
Chatty AI Chatbot & Live Chat is gaining unified inbox app market share fastest this month, up +53.55pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which unified inbox apps are losing market share on Shopify?
Commslayer: AI Helpdesk & Chat has lost the most market share this month among unified inbox apps (-26.28pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most unified inbox Shopify app installs?
United States drives the largest share of unified inbox app installs at 47.4%, followed by United Kingdom at 7.1% and Australia at 6.5%. Use the country picker on the third card to compare market leaders by country.
6. How many unified inbox apps does ShopDigest track on Shopify?
ShopDigest tracks 96 unified inbox apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
